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Ideally suited to Managed Service Providers looking to for a modern PSA solution.
Remote assistance, IT professionals, System administrators, Tech Support, Tech Assistance Service, Customer service, IT support, Help Desk, Demo, Remote work, Remote desktop, Remote access, MSP
This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.
At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.
From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.
The only cons we have with the system are small quality of life problems.
The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.
They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.
For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements.
However, this is a criticism I would level at any decent and comprehensive PSA systems.
Been using it for 3 or 4 use, still using it, recommended to my collegues and they using it, so the cost is good, the easy of use is good.
When I got to know this software I did not have many expectations due to the bad experiences I had had with other similar software.
A very good experience, both in the use of the remote control and the attention received by the technical support. An excellent program that I recommend to all my clients.
I have not been able to configure the proxy so that it can be accessed from a private network, but it may be my configuration problem and not the software itself.
It is reliable and secure and can be accessed only on the permission of the person at other side. Its powerful data transfer protocol helps to connect remote PCs without any configuration.
Unfortunately, the performance is very poor compared to competing products. The video is jerky, inputs have a clear latency.
It is powerful, easy to use, with great options such as calendar, administration, etc. It is a great choice at a good price.
Does not have 2FA Auth, what is needed to give garanties that no one could access computers without permission if some ATO happens.
Prioritize real-user-identified key features according to your needs to find your best fit.
HaloPSA
Top FeaturesSupremo Remote Desktop
HaloPSA
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Supremo Remote Desktop
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