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HaloPSA vs Raiseaticket: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 4,139 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
5.0
Prioritization
--
Performance Metrics
--
Real-Time Notifications
NA
Alerts/Escalation
5.0
% Fit
Missing features
Feature ratings
Ticket Management
4.8
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
4.6
User satisfaction
4.9
User reviews27
Ease of use
4.2
Functionality
4.7
Value for money
4.6
Customer support
4.9
4.7
User reviews45
Ease of use
4.6
Functionality
4.4
Value for money
4.8
Customer support
4.4
Price starts from
/user
Monthly subscription
Free version
Free trial
--
One-time payment
Free version
Free trial
Best for

Ideally suited to Managed Service Providers looking to for a modern PSA solution.

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
20971
5 screenshots
182383
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

HaloPSA

Top Features
23/30
  • Email Templates
  • Macros/Templated Responses
  • Mobile App
  • Personalization
  • Real-Time Notifications
  • Secure Data Storage
  • Single Sign On
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

Raiseaticket

8/30
Show Help Desk Software Features +

HaloPSA

--

Raiseaticket

  • Best Value Help Desk
    Software (2022)
HaloPSA
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Raiseaticket
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HaloPSA
  • By Halo Service Solutions
  • Located in United Kingdom
  • Founded in 1994
Raiseaticket
  • By Fonicom
  • Located in Malta
  • Founded in 2007
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