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Ideally suited to Managed Service Providers looking to for a modern PSA solution.
Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center
This software is very modern and very easy to use. Customisation and branding is easy to do and the help and support from day 1 has been excellent.
At first, we were a little overwhelmed by the many modules available, but we found we could cut out the modules we didn’t need making life a lot simpler for the operators.
From bespoke consultancy, to fabulous guys on support, we have full confidence in the product that allows us to grows into it, as and when required.
The only cons we have with the system are small quality of life problems.
The core is a helpdesk solution, but integrated are a small CRM, an asset tracking, sales and po system and (sale) item system that are great supporting tools.
They need to be complicated in order to be flexible and cover as many uses as possible and for the uninitiated or trained, this can make it more difficult to get things setup the way you want.
For a fast-paced growing IT Support provider in the UK, NetHelpDesk has been the perfect fit to deliver our Helpdesk application requirements.
However, this is a criticism I would level at any decent and comprehensive PSA systems.
It is easy to use and free. I like the feature that, I can make anyone the agent, and they can help me out in supporting our staff.
Especially monthly reporting. I do need monthly reports for my management and sometimes I missed it badly.
It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise.
APIs which allow us to integrate with other applications are missing.
User-friendly and reliable. The software is easy to use and has many wonderful functionalities.
The only thing I don't like about the system is that it doesn't keep old tickets searchable. If they're closed, they disappear after a while (I think 3 months).
This is by far the best system we tried for support tickets. It's super easy for users to submit, and the interface on the IT side is really intuitive.
We are a small business who previously had no onsite IT Staff but recently employed 2 staff.
Prioritize real-user-identified key features according to your needs to find your best fit.
HaloPSA
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HaloPSA
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