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HaloPSA vs BeyondTrust Remote Support: Which is a better fit?

Updated on January 12th, 2025
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Summary
Key features rated by users
Features selected based on 4,136 reviews from Help Desk users.
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
5.0
Prioritization
--
Performance Metrics
--
Real-Time Notifications
NA
Alerts/Escalation
5.0
% Fit
Missing features
Feature ratings
Ticket Management
4.5
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
4.6
Alerts/Escalation
4.4
User satisfaction
4.9
User reviews27
Ease of use
4.2
Functionality
4.7
Value for money
4.6
Customer support
4.9
4.6
User reviews2,032
Ease of use
4.5
Functionality
4.5
Value for money
4.4
Customer support
4.5
Price starts from
/user
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Ideally suited to Managed Service Providers looking to for a modern PSA solution.

BeyondTrust Remote Support offers the capabilities that enterprise level IT and customer support organizations need. We serve all industries.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
Cindy M
Practice Manager
5.0

Cindy: Hi, my name is Cindy. I am a practice manager. I give a rating of five for this product. Click below for more reviews like this. We tried a few other different softwares for our remote support. However, they didn't meet the expectation. They were slow in response, and I felt like I was wasting more time than gaining in order to get the correct answers that I needed. I chose Remote Support just for the simple fact it's easy to launch, easy to use. The quality is perfect for me, and it's very affordable. It was so easy to import the remote software into my network. I mean, it seems like you want to make something new a little bit more difficult than it is. I just thought it was super easy. It was fast and we were up and running in no time. The best recommendation I can give you prior to onboarding Remote Support is make sure you have the hardware that's necessary for the speed and accuracy of number one, getting the software loaded and number two, the speed in which you get your answers to and from.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
86962 video thumbnail}
1 Video
20971
5 screenshots
86962
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

HaloPSA

Top Features
23/30
  • Email Templates
  • Macros/Templated Responses
  • Mobile App
  • Personalization
  • Real-Time Notifications
  • Secure Data Storage
  • Single Sign On
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • API
  • Automated Routing
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Knowledge Base Management
  • Multi-Channel Communication
  • Performance Metrics
  • Prioritization
  • Real-Time Chat
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Workflow Management
See All features
Hide Help Desk Software Features -

BeyondTrust Remote Support

15/30
Show Help Desk Software Features +
HaloPSA
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
BeyondTrust Remote Support
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HaloPSA
  • By Halo Service Solutions
  • Located in United Kingdom
  • Founded in 1994
BeyondTrust Remote Support
  • By BeyondTrust
  • Located in United States
  • Founded in 1985
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