# Compare TrueReview vs Emitrr 2026 | Capterra > Unsure of what to choose? Check Capterra to compare TrueReview and Emitrr based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/210085-215815/TrueReview-vs-Emitrr --- # TrueReview vs Emitrr Features and Cost Comparison Last updated May 7th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: TrueReviewEmitrr2/4 selected [TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/) [Emitrr](https://www.capterra.com/p/215815/Emitrr/)[4.8 (146)](https://www.capterra.com/p/215815/Emitrr/reviews/) [## TrueReview](https://www.capterra.com/p/210085/TrueReview/)[5.0 (152)](https://www.capterra.com/p/210085/TrueReview/reviews/) Starting Price $49.00/month Value-for-Money 4.8 Functionality 4.9 Ease of Use 4.9 Customer Service 5 Reviews Sentiment Based on [152 reviews](#user-reviews) Positive 152 Neutral 0 Negative 0 [## Emitrr](https://www.capterra.com/p/215815/Emitrr/)[4.8 (146)](https://www.capterra.com/p/215815/Emitrr/reviews/) Starting Price Contact vendor Value-for-Money 4.9 Functionality 4.7 Ease of Use 4.8 Customer Service 5 Reviews Sentiment AP NE MO Based on [146 reviews](#user-reviews) Positive 144 Neutral 2 Negative 0 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,092 reviews from review management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 88%Fit High performer Feature ratings Review Request 4.9 Negative Feedback Management 4.8 Review Monitoring 4.8 Response Management 4.9 Review Notification 4.9 75%Fit Missing features Feature ratings Review Request 5.0 Negative Feedback Management NA Review Monitoring 4.9 Response Management 5.0 Review Notification 4.7 User satisfaction User satisfaction 5.0 User reviews[152](https://www.capterra.com/p/210085/TrueReview/reviews/) Ease of use 4.9 Functionality 4.9 Value for money 4.8 Customer support 5.0 User satisfaction 4.8 User reviews[146](https://www.capterra.com/p/215815/Emitrr/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.9 Customer support 5.0 Price starts from Price starts from $49Flat Rate, Per Month - Free version - Free trial Price starts from \-- - Free version - Free trial Best for Best for TrueReview is ideal for businesses of all sizes across various industries aiming to enhance online reputation, boost customer satisfaction, and drive growth through effective review management. Best for Emitrr is used by local businesses, real estate agencies, marketing and advertising firms, dental practices, and customer service departments. ## User reviews Pros & cons Julia M. Director of Marketing > "Not only is it easy to build review request campaigns for customers across unique locations, but..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) SB Sydney B. VP of Account Strategy > "Visual customization is lacking; cannot update fonts, change colors besides the background color,..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6838415) NA Nnamdi A. Director > "The platform has been dependable for consistently requesting and capturing patient feedback, which..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7120374) Chris C. Marketing Manager > "Our previous third-party solution was delivering declining responses and was limited." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7137213) SB Shirin B. President > "This allows us to proactively resolve issues, improve the customer experience, and demonstrate that..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) BD Brittany D. Owner > "Had to use zapier was one of the biggest complaints but I don’t see how else to connect to acuity." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105441) NA Nnamdi A. Director > "Implementation was straightforward, staff adoption was smooth, and the system runs with minimal..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7120374) EN Erik N. Owner > "Not being able to create a 2nd campaign under my package." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6815746) RZ Reza Z. President > "This allows for proactive mitigation and customer service remediation to make things right." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105599) LI Luke I. Owner > "Setting up SMS was a little harder, but that was my issue as I did not have the time t set it up." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6859087) CA Cameron A. Community Relations Manager > "We've implemented the API to post reviews to our website- also seamless." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) Tyler N. Marketing Director > "The Zapier integrations have been iffy." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7106918) SB Shirin B. President > "It helps us manage client retention and customer satisfaction scores." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) AG Ashley G. Director > "The lack of SMS availability in Australia was a bit disappointing." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7021781) SB Shirin B. President > "I like the UI and the text and email feature that clients get after their service." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) RC Rene C. Owner > "Its counterintuitive, adding a contact doesnt seem like a good way to describe submitting a review..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) Chris C. Marketing Manager > "The scheduling feature for sending batch requests is a great feature." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7137213) OG Olivier G. ceo > "I’ve never had customer service like this." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7044828) Julia M. Director of Marketing > "We are thankful for TrueReview's assistance in helping reach new clients through the growth of our..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) CG Camie G. Sales and Marketing Manager > "There is a tiny refresh issue with new reviews." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6683051) Anthony K. Marketing Manager > "The email automation saves us time, and we've seen an increase in our online review volume since..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6873230) SH Sunny H. Marketing Manager > "Currently that is no longer saved/auto populated." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6555253) CA Cameron A. Community Relations Manager > "Any question was answered quickly by team members- and our new account was up and running in a..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105447) RC Rene C. Owner > "I dont like how you submit multiple review requests." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6675640) JP Jessica P. Office Manager > "We were able to integrate it into our CRM easily through Zapier and worked great!" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7109782) JL J L. COO > "This is detrimental for a small business. " [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545142) SB Shirin B. President > "Instead of reacting after the fact, we are able to engage, respond, and make things right in real..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105605) TP Todd P. Owner > "Sometimes it's hard to find what you want." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545121) PD Patrick D. Broker of Record > "The automatic follow up and tracking is also a great feature." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7070596) CN Christina N. Practice Administrator > "I am really struggling to find something I do not care for" [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6545413) CQ Cornelius Q. Onwer > "I especially love how it integrates with multiple platforms, making it seamless to collect reviews..." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___6562854) SH Samuel H. Owner > "Not customizable enough." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___4131811) Julia M. Director of Marketing > "The most effective and authentic way to do that is through testimonials." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___7105435) MW Manny W. Managing Director > "Certain features were unavailable." [See full review](https://www.capterra.com/p/210085/TrueReview/#Capterra___3159041) [View Reviews](https://www.capterra.com/p/210085/TrueReview/reviews/) AP Antoinette P. Front Office Coordinator > "I love that we can set reminders to each individual person, set campaigns for larger messages, assign conversations to other coworkers, and..." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6343088) MM Miriam M. hr coordinator > "sometimes when you send a message it doesn't go through and completely deletes it and I am having to re-type the whole message again" [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6678511) NE Nicole E. Professional Cleaner and Organizer > "Emitrr helps us to not only create ama campaigns but continue following our leads from start to finish!" [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6825243) TD Tracie D. Founding Director > "Emitrr needs to work on a few things. If you print a conversation for a medical record for instance, it is not currently possible to select..." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4977583) MO Mindy O. President > "Love that we can schedule messages in advance which will save a lot of time and it works both on the computer and a phone app. " [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6449896) SA Stormie A. Operations/Licensed Health Agent > "The platform provided limited fields for basic details such as name and phone number, but I found it frustrating that there was no option to..." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4797660) TB Thomas B. Director, Leagues > "Our business has many segments that reach different customers, so its nice to be able to segment them out and send quickly." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6483042) MS Michael S. Owner > "The worst I can say about it is that I have not found a native dark theme." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6343199) SE Sandra E. Psychotherapist > "The customer service was excellent, they stepped me through setting up their system on my two websites and worked along with my marketing..." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6776951) SA Stormie A. Operations/Licensed Health Agent > "One of the primary issues I encountered was the inability to add or modify contact information." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4797660) CH Charles H. Healthcare Operations Manager > "I used Zipwhip (no longer available) previously and Emitrr is everything Zipwhip was but with way more features." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6439517) ET Emily T. Programming Manager > "Some of our texts were sending in the wrong order - for instance, if we were sending an English message with English calendar, along with a..." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4716331) SP Sarah P. Administrative Assistant > "It’s a little pricier than expected. But it’s extremely convenient for sending out mass texts." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___7031265) DP Del P. Project Manager > "In terms of improvement, the system is a bit slow when searching for contacts you need to reload the page first where as on other sites the..." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4353981) SE Sandra E. Psychotherapist > "Emitrr was the first sytem that I found that was "reasonably priced" for both a small psychotherapy practice and personal use combined." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6776951) NP Naomi P. Employment Specialist > "Searching for specific messages that could not be found by typing individuals name." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4910259) MK Melissa K. Training Manager > "They were able to meet our needs and have been incredibly helpful throughout the set up process." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6819523) JM Joanne M. Employment Specialist > "Having to enter contacts one at a time is time consuming." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6204507) RG Robyn G. Recruiting Manager > "Platform is very easy to use without glitches compared to other SMS platforms I've used." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6317076) SG Stephanie G. Intake Specialist > "The only complaint I have is that the yellow color does not contrast very much with the white, so sometimes it is a strain for my eyes to make..." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4749769) SS Sarah S. Office Manager > "They have been wonderful in helping with our issues and making sure we understand how to use the program!" [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6483016) SO Seth O. Dentist > "System can be hard to navigate at first. " [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4852165) TD Tracie D. Founding Director > "You can also send long SMS texts if you need to without getting cut off, for us this is invaluable. " [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4977583) RK Rutika K. Office Management > "Technical issues with automation Dentrix integration" [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___3852720) BC Ben C. CEO > "sensitive content hidden\] and \[sensitive content hidden\] are super responsive (as is everyone else) and very helpful if you need any assistance." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___6651161) LC Lucy C. CEO > "Wish they would have a microphone to text when we are driving of can't write." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___2944437) CH Chloe H. Operations Manager > "What I like most about Emitrr is the customer support and constant willingness to update and change to our business needs." [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___4921603) BB Benjamin B. President > "It's a bit clunky and finding replies can be difficult" [See full review](https://www.capterra.com/p/215815/Emitrr/#Capterra___2690112) [View Reviews](https://www.capterra.com/p/215815/Emitrr/reviews/) ## User interface 4.97 (152) [Emitrr](https://www.capterra.com/p/215815/Emitrr/) 4.84 (146) ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important Activity Tracking 150 Important AI Copilot 120 Important TrueReview Top features 45/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/210085/TrueReview/#features) Emitrr 36/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Chat/Messaging - Commenting/Notes - Communication Management - CRM - Customer Experience Management - Customizable Branding - Customizable Reports - Customizable Templates - Dashboard - Data Import/Export - Email Management - Email Reminders - Engagement Tracking - Feedback Management - Generative AI - Monitoring - Multi-Channel Campaigns - Multi-Language - Multi-Location - Negative Feedback Management - Performance Metrics - Purchasing & Receiving - Ratings/Reviews - Real-Time Analytics - Real-Time Data - Real-Time Notifications - Reminders - Reporting & Statistics - Response Management - Review Badge Management - Review Monitoring - Review Notification - Review Request - Sentiment Analysis - SEO Management - SMS Messaging - Social Media Integration - Social Promotion - Social Sharing - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Visual Analytics [See all features](https://www.capterra.com/p/215815/Emitrr/#features) ### Recognition No recognitions have been awarded to TrueReview No recognitions have been awarded to Emitrr ### Deployment & support TrueReview Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Emitrr Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details TrueReview - By TrueReview - Located in United States - Founded in 2019 Emitrr - By Emitrr - Located in United States - Founded in ## 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