GrubHub vs DoorDash: Which is a better fit?

Elizabeth E

Program Analyst

It has helped making ordering group meals seamless and the customer service is great. I like that they are constantly improving their software and ways to make it stand out.

The customer service is awful- there are always issues with delivery, it is overpriced and there are absurd amounts of fees applied at the end, something is always wrong with the order.

Love user friendly this app is. There are plenty of food options to order from and so far the service I have received is great.

Bryce B

Farm Manager

The worst part of the software is the fact that their is not a ton of options. Due to other rival apps such as doordash or ubereats the restaurants are divided, and not all options are on doordash.

Grubhub is an amazing tool, allowing users to easily select from a huge variety of restaurants, all with complete menus, to craft a perfect meal to be picked up or delivered straight to your door.

The fees and delivery charges are sometimes a little outrageous.

What I like most basically about this software is the ease of use and the compatibility with most devices and the fast ability to get food from a facility to a person or meeting or wherever quickly.

The app however has more average layout and bit of a unclear navigation as to the distance or where your food is.

It is well worth the slight uptick in price to order through DoorDash. The delivery drivers are friendly and prompt, the app is helpful and quick and the options are perfect.

The price they charge is outrageous they take advantage of the driver delivery workers they get nothibg for pay and they are punished for not taking every order even if its a terrible order.

Clarissia C

payroll admin

The only good thing about this software is the ease of use and the convenience of use. To be able to order for a business lunch or order lunch for our clients is great.

Ashlee A

Customer service manager

I'm unsure if why, but it confused be how there's restaurants listed that aren't affiliated with door dash.

It has some really nice features that make it easy and convenient to order food for yourself and also to gift food to others.

Patricia P

General manager

The only thing I dislike about this software is that it's less available to smaller places.

Rhianna R

Homemaker/Daycare Provider

Door Dash was a lifesaver during the pandemic when contactless delivery was necessary, and even now having the option to have food delivered when busy or not feeling well.

Horrible customer service and say one thing and do another.