# GrubHub vs DoorDash for Merchants: Features and Cost Comparison 2026 | Capterra > GrubHub vs DoorDash for Merchants: Which food delivery tool is right for you? Dive into our detailed comparison of their features, costs, and user experience to make your decision. Source: https://www.capterra.com/compare/210141-229272/GrubHub-vs-DoorDash --- # GrubHub vs DoorDash for Merchants Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: GrubHubDoorDash for Merchants2/4 selected [GrubHub](https://www.capterra.com/p/210141/GrubHub/)[4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/) [DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/) [## GrubHub](https://www.capterra.com/p/210141/GrubHub/)[4.3 (131)](https://www.capterra.com/p/210141/GrubHub/reviews/) [## DoorDash for Merchants](https://www.capterra.com/p/229272/DoorDash/)[4.1 (188)](https://www.capterra.com/p/229272/DoorDash/reviews/) Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 3.8 Functionality 4.3 Ease of Use 4.5 Customer Service 4 Starting Price Contact vendor Starting Price Contact vendor for pricing Value-for-Money 3.8 Functionality 4.2 Ease of Use 4.3 Customer Service 3.7 Reviews Sentiment Based on [131 reviews](https://www.capterra.com/p/210141/GrubHub/reviews/) Positive 105 Neutral 21 Negative 5 Positive 105 Neutral 21 Negative 5 Reviews Sentiment Based on [188 reviews](https://www.capterra.com/p/229272/DoorDash/reviews/) Positive 152 Neutral 10 Negative 26 Positive 152 Neutral 10 Negative 26 Best for (according to reviews) - **Business size**: Small businesses account for 70% of reviews (89), demonstrating broad uptake among this segment compared to enterprises (25%) and midsize businesses (5%). - **Industry**: Education management, hospitality, and hospital & health care collectively represent 18% of reviews, indicating usage across diverse service-oriented sectors. - **Use cases**: Food delivery dominates with 90% of reviews, followed by online ordering (33%) and retail inventory management (1%), highlighting a focus on streamlined meal ordering. Best for (according to reviews) - **Business size**: Small businesses account for 135 reviews (73%), demonstrating broad uptake among this segment compared to enterprises (20%) and midsize businesses (8%). - **Industry**: Food & beverages, education management, and hospital & health care collectively represent 17% of reviews, indicating diverse but limited concentration across industries. - **Use cases**: Food delivery dominates with 100% of reviews, while online ordering is mentioned in 1%, highlighting a strong focus on delivery services. ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. 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Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Features comparison When looking at food delivery tools like GrubHub and DoorDash, price is just one factor to consider. Understanding their features and differences can help determine which one best suits your needs, maximizing efficiency while avoiding unnecessary costs. Here's how they compare in key areas that matter most. \[[1](#source-item-1)\] Key features rated by users Features selected based on 2,952 reviews from Food Delivery users. about the Fit Score methodology. Fit Score methodology To calculate the Fit Score, our proprietary methodology factors in the following: - The importance level for each feature. By default, this is determined by user reviews. They can rate a feature Critical, High, Low, or Not Used. - Feedback from real users on how the product performs for each key feature, derived from verified user reviews and ratings. Please note: - To calculate the Fit Score, the number of reviews for those features and the actual rating carry the same weight. You might see that, in some cases, even though the ratings are the same, we still determine a winner because it had more reviews. - If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. GrubHub 83%Fit High performer Feature ratings Online Ordering 4.5 Mobile Access 4.6 Order Management 4.4 Food Delivery Dispatching 4.3 DoorDash for Merchants 85%Fit Feature ratings Online Ordering 4.3 Mobile Access 4.4 Order Management 4.1 Food Delivery Dispatching 4.1 Online Ordering 4.5 (69) 4.3 (115) Users find GrubHub's online ordering feature easy to use and convenient, appreciating the straightforward process of selecting a restaurant, choosing items, and checking out. They also value the wide variety of restaurant options and the ability to make special orders, though some users mention that GrubHub generates less business and has higher fees compared to other apps. DoorDash users, on the other hand, appreciate the extensive options for food, groceries, and other items, as well as the ability to bundle orders from multiple stores. They find the process standardized and straightforward, though some report issues with order substitutions and delivery errors. Overall, users think GrubHub offers a simple and user-friendly online ordering experience, while they value DoorDash for its extensive options and bundling capabilities. Mobile Access 4.6 (61) 4.4 (118) GrubHub users appreciate the convenience of mobile access, noting that the app is user-friendly and makes it easy to order and track deliveries on the go. They find the mobile app smooth and functional, which they say is important for quick and seamless ordering. DoorDash users also value mobile access, highlighting the app's ease of use and the ability to contact drivers directly. They mention that the app rarely crashes and is intuitive, making it easy to order from various locations. In general, users value that both platforms offer reliable and convenient mobile access, noting that GrubHub is smooth and functional, while DoorDash is intuitive and easy to use. Order Management 4.4 (61) 4.1 (108) GrubHub users appreciate the ability to manage orders effectively, including leaving notes for special dietary needs and accessing past orders for quick reordering. They find the interface organized and easy to use, though some mention occasional issues with order accuracy and timeliness. DoorDash users also find order management straightforward, with features that allow tracking and communication with drivers. They appreciate the organized interface and the ability to manage multiple orders, though some users report difficulties in modifying orders once placed. Overall, users find GrubHub's order management organized and user-friendly, while they value DoorDash for its tracking and communication features. Food Delivery Dispatching 4.3 (56) 4.1 (109) GrubHub users appreciate the notifications and updates on their orders, finding the dispatching generally reliable and quick. However, some users report issues with drivers being dispatched too soon or orders being canceled last minute. DoorDash users value the ability to communicate with drivers and the quick dispatching process. They mention that the app keeps them informed at every step, though some users have experienced delivery errors and delays. In summary, users find GrubHub's dispatching reliable and informative, while they appreciate DoorDash for its communication features and quick dispatching. ## Pricing comparison ### Starting prices GrubHub Contact vendor for pricing DoorDash for Merchants Contact vendor for pricing ## How does the user experience compare on GrubHub vs DoorDash for Merchants? ### Overall rating 4.3 (131) 4.1 (188) ### User interface GrubHub DoorDash for Merchants ### Customer service and support GrubHub Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat DoorDash for Merchants Email/Help Desk FAQs/Forum Knowledge Base Phone Support 24/7 (Live rep) Chat ## What users say about the pros and cons of GrubHub vs DoorDash for Merchants When it comes to food delivery tools, GrubHub and DoorDash are two options that have been reviewed on Capterra by verified reviewers. Explore the experiences our reviewers have shared about GrubHub and DoorDash to see how they stack up against one another and pick the one that would best fit your needs. \[[2](#source-item-2)\] Pros GrubHub JR Jessica R OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “It enables restaurants to increase their sales and exposure, bringing in new customers that may have otherwise not tried our restaurant.“ June 19, 2025 Frankie S Welcome desk associateSports, 51 - 200 employeesUsed the software for: More than 2 years. “It was easy to use with a super short learning curve, I always felt my personal data was secure, for the most part the vakue for money was perfect, I never experienced bugs or issues within the app itself, but when there was an issue on the part of a seller, the customer service communication was always on point and helped if they could.“ August 26, 2025 DoorDash for Merchants Frankie S Welcome desk associateSports, 51 - 200 employeesUsed the software for: 1-2 years. “I've used it across different states and in different cities, it has given me access to different restaurants that were unavailable on more popular, mainstream apps.“ August 30, 2025 KC Keleigh C EstheticianAccounting, Self-employedUsed the software for: More than 2 years. “I like the amount of options with different pricing, also DashPass is nice.“ June 5, 2025 Cons GrubHub JD Johnathan D OwnerFood & Beverages, 11 - 50 employeesUsed the software for: More than 2 years. “Support can be slow and opaque, and the overall structure feels less like a partnership and more like a cost of doing business that increasingly favors the platform over small, local restaurants.“ December 31, 2025 JR Jessica R OwnerRestaurants, 2 - 10 employeesUsed the software for: 1-2 years. “The fees. While I understand they have to make money as well, knowing what they charge the customers on top of the fees they press onto us, it can discourages customers. “ June 19, 2025 DoorDash for Merchants SC Shirita C TherapistMental Health Care, Self-employedUsed the software for: More than 2 years. “Having to pay an extra fee to have my food delivered directly to me as opposed to them merging my order with another customers, which increases the time it takes for me to get my food.“ February 14, 2025 CF Chelsey F CustomerFood & Beverages, 51 - 200 employeesUsed the software for: Less than 6 months. “Supposed to deliver 2 hrs before and never came and then tried to go to a store after they closed to pick up the order.“ September 8, 2025 * * * Sources 1. Our research team identified features from vendor websites based on their analysis of what users find valuable or expect from food delivery software. This list is not exhaustive. For additional features, refer to the vendor’s website. 2. Review excerpts are passages extracted from longer reviews written by verified reviewers. We obtain these excerpts by applying an algorithm that considers factors including, but not limited to, length, topic coverage, and thematic relevance. Excerpts are evaluated for positive or negative sentiment and receive a sentiment score. They represent user opinion and do not represent the views of, nor constitute, an endorsement by Capterra or its affiliates. Excerpts are not edited for clarity or grammar. * * * Need Help Deciding Between GrubHub and DoorDash for Merchants? Talk to a Capterra advisor for free and get results within 15 minutes. 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