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Google Voice vs Mango Voice: Which is a better fit?

Updated on January 19th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,289 reviews from Telephony users.
% Fit
Missing features
Feature ratings
VoIP Connection
4.6
VoIP
NA
Call Routing
NA
Call Center Management
4.4
Call Recording
NA
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP Connection
--
VoIP
NA
Call Routing
4.2
Call Center Management
--
Call Recording
4.4
User satisfaction
4.5
User reviews707
Ease of use
4.6
Functionality
4.4
Value for money
4.6
Customer support
4.2
3.6
User reviews104
Ease of use
4.1
Functionality
4.0
Value for money
3.9
Customer support
3.7
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Not provided by vendor

Dentist offices, chiropractic offices, hospitality, law offices, financial agencies as well as integrations for PMS or PES companies.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Michael P
Owner
4.0

Speaker 1: My name is Michael. I'm a small business owner. I'm giving Google Voice a four out of five. For more reviews, click below. So before using Google Voice, I was simply just using my normal cell phone carrier to make calls for business purposes. We decided to switch over to Google Voice to have some anonymity there, and to sort of create a barrier between us, and not having people call our personal cell phones. So I didn't have anything exactly like Google Voice before using it, but it's a welcome addition. So all the reasons that we chose Google Voice, basically, a lot of it has to do with the brand name. You definitely have come to know and trust Google and their products since they're always of a very high caliber, very user-friendly, easy to use, and, oftentimes, free. So I think that that is probably the main reason, is the cost, as well as the brand name. So the cost is free, so I mean, it's hard to beat that. So there are some drawbacks to that, which we will get into, but that's probably the main reason that we chose it. So super simple and easy to get started with Google Voice simply sign up, they assign you a phone number. You can download the app right onto your phone, and it connects through your regular cell phone system, so it'll just show up as if you're getting a normal call, but they'll be calling a separate number, and you can make outgoing calls with the number, you can do texts with the number, all through the Google Voice app. Really kind of dead simple. It doesn't take any learning curve at all to use it. Really easy to get started with it. So if you're considering getting Google Voice, I would definitely recommend trying it out. The pros definitely outweigh the cons, being that it's free, a free service; you can get a number, no charge. Really great for small businesses like us, who we don't need some sort of big telephone system; we just want to have a number on our website that people can call if they want to speak with me, or my partner, and they want to just have a more person-to-person conversation, a consultation, to get some information about our business. So great for that, great for kind of putting up a barrier between your personal cell phone and your business contacts. You may not want everybody knowing your personal number, getting spam calls, that kind of thing. So this serves as a barrier between that. It's free, so can't complain about that. The only thing I will say, the connection, generally, probably not going to be as good as your cell phone carrier. It is all done through the internet, I believe, as far as the connection goes, so depending on how strong or weak your signal is, it's probably going to have an impact on your service. I do notice that there are a decent amount of dropped calls, this kind of thing. Again, small price to pay, considering it's free. So overall, definitely going to recommend Google Voice if you're considering it. There probably are some competitors out there, but with Google, you know you're getting a quality product, so definitely recommend it.

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User interface
210592 video thumbnail}
1 Video
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3 screenshots
249548
1 screenshot

Google Voice

3/35
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Disposition
  • Call List Management
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Live Chat
  • Monitoring
  • Multi-Channel Communication
  • Predictive Dialer
  • Real-Time Monitoring
  • Reporting/Analytics
  • SMS Messaging
  • Text to Speech
  • Third-Party Integrations
  • Video Conferencing
  • Voice Mail
  • VoIP
  • Call Center Management
  • Caller ID
  • VoIP Connection
See All features
Hide Telephony Software Features -

Mango Voice

Top Features
19/35
Show Telephony Software Features +
Google Voice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mango Voice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Google Voice
  • By Google
  • Located in United States
Mango Voice
  • By Mango Voice
  • Located in United States
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