# Compare Kylas Sales CRM vs SugarCRM 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Kylas Sales CRM and SugarCRM based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/210630-231638/Kylas-vs-SugarCRM --- # Kylas Sales CRM vs SugarCRM Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Kylas Sales CRMSugarCRM2/4 selected [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) [## Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.8 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting Price $250.00/month Value-for-Money 4.8 Functionality 4.7 Ease of Use 4.8 Customer Service 4.8 Reviews Sentiment RA Based on [573 reviews](#user-reviews) Positive 562 Neutral 8 Negative 3 [## SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.8 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) Starting Price $59.00/month Value-for-Money 3.8 Functionality 3.8 Ease of Use 3.7 Customer Service 3.7 Reviews Sentiment Based on [413 reviews](#user-reviews) Positive 266 Neutral 107 Negative 40 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 17,542 reviews from crm software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 85%Fit High performer Feature ratings Data Security 4.9 Contact Management 4.8 Lead Management 4.8 Sales Pipeline Management 4.8 Activity Dashboard 4.8 68%Fit Missing features Feature ratings Data Security NA Contact Management 4.2 Lead Management 4.1 Sales Pipeline Management 4.0 Activity Dashboard 4.0 User satisfaction User satisfaction 4.8 User reviews[573](https://www.capterra.com/p/210630/Kylas/reviews/) Ease of use 4.8 Functionality 4.7 Value for money 4.8 Customer support 4.8 User satisfaction 3.8 User reviews[413](https://www.capterra.com/p/231638/SugarCRM/reviews/) Ease of use 3.7 Functionality 3.8 Value for money 3.8 Customer support 3.7 Price starts from Price starts from $250Flat Rate, Per Month - Free version - Free trial Price starts from $59Per User, Per Month - Free version - Free trial Best for Best for Kylas helps growing businesses to streamline their sales process. We have helped over 5000+ growing businesses across industries. Best for Designed for B2B organisations ranging from 50-8,000 employees. We cater to B2B organisations in USA, APAC, Middle East and Europe, including the UK, DACH, Nordics, Benelux, France, Italy and Spain. ## User reviews Pros & cons RA Rini A. Senior Admission Counselor > "The lead and pipeline management, and task/work-flow automation capabilities, get frequent praise: leads, follow-ups, deals,..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7055086) VR Verified Reviewer Assistant Manager Sales and Marketing > "It’s hard to generate custom reports that meet our specific needs, and the data visualizations are lacking" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7063359) AT Abhishek T. Sr Manager Sales > "Kylas Sales CRM enables our sales teams with a streamlined and user-friendly interface that facilitates efficient lead management..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6837039) AR Abhijeet R. Data Analyst > "One limitation I’ve noticed is in the Deals module is the customization options here are quite restricted especially when it comes..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7045067) SM Sunil M. Relationship Manager > "Kylas CRM is used in Hastha Global Ventures by all the office staff which has a good interface easier to navigate with limited..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6848299) RA Rini A. Senior Admission Counselor > "Performance & speed issues — CRM getting slow or lagging, especially when loading reports or handling data-heavy tasks." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7055086) RO Ranjan O. Counsellor > "The best thing about Kylas Sales CRM is its simplicity and powerful features like lead tracking, follow-up reminders, and reports." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7041019) AG Ana G. Sales Manager > "Missed Follow-Up Reminders: Users have reported that the system sometimes fails to send timely reminders for follow-up dates,..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6687949) SM Sunil M. Relationship Manager > "This gives us data capturing, leads both Rental and Membership lead conversions through automatically reminders on the follow up..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6848299) AK Akanksha K. PR executive > "The mobile app could be more robust; sometimes it lags or lacks certain features compared to the web version." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7013492) AA Alisha A. Business consultant > "I have got a lot to write but for starters,-it helped me organize my leads-it helped me with a report-I can track the pipeline..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6838689) VR Verified Reviewer Assistant Manager Sales and Marketing > "The reporting functionality feels very basic." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7063359) OR Om R. Junior Developer > "The user-friendly interface, combined with powerful features like lead management, pipeline tracking, and analytics, has..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6580167) CC Chhavi C. Human Resource Executive > "Kylas is not come with role hierarchy, which is very important part for data management in the company, Layouts are not available..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4816442) BN Balaraj N. Assistant Manager - Leads Management > "It offers a variety of tools for managing leads, tracking customer interactions, automating sales workflows, and gaining insights..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6746916) HB Hrishikesh B. AGM MEP SALES > "This is the worst planning tool for planning." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7065218) VR Verified Reviewer Telesales expert > "Value for money when call connect it smooth to have convisetion with customer which help to convert more people for a sale" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7107496) AJ Arshdeep J. Business Development manager > "Need to work on their phone app it is bit complicated and not handy." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6857892) VR Verified Reviewer Assistant Manager Sales and Marketing > "The dashboard made it easier to monitor performance and manage daily tasks efficiently." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7063359) SJ Siji J. Sales Coordinator > "Not able to add the sales or purchase invoice" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6670577) SM Sunil M. Relationship Manager > "Customized dashboards with reports helps us in aligning to our specific business needs in our growing market." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6848299) SG SHEETAL G. Placement Coordinator > "experienced occasional technical issues, such as slow loading times or errors" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6686288) VR Verified Reviewer Assistant Manager Sales and Marketing > "It makes scheduling follow-ups and sending reminders seamless" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7063359) RC Rakhi C. Admin Coordinator > "Too much features and it is little bit lenghty and takes time to manage." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6332698) AK Akanksha K. PR executive > "The automation features, like follow-up reminders and workflow management, helped improve team efficiency significantly." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7013492) PR PRITI R. EXECUTIVE > "The internal integration part is quite difficult for anyone with non-technical background." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6610981) AS Aakash S. BDE > "The automation capabilities for tasks and communication are a huge time-saver, boosting team productivity significantly." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6844139) CT Chanchal T. Human Resource > "The lack of customizable reporting features and the steep learning curve for new users were the main drawbacks of Kylas Sales CRM." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6207586) SM Swapnil M. Digital Sales Associate > "We Are using Kylas Sales CRM form one Year and I can confidently say it’s one of the best tools Ive used for managing sales The..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6687760) PP Prajakta P. Senior Web Developer > "Here we can not assign the pipeline to any team or also we can not assign one lead to multiple users at time of adding lead..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6211833) DH Dhaval H. Selling > "Kylas Sales CRM offers smart features, easy tracking, and boosts productivity with smooth automation." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6836272) SR Susmita R. Back End Executive > "experienced occasional slowness and lag." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6619548) AR Aishwarya R. Operations Manager > "For Sales management - Kylas boosted our productivity and helped us stay on top of leads, features are good." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7058996) SS Shailesh S. Manager in sales > "Every counselor got frustrated due to lack of user interface." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6472444) FA Faizan A. Assistant Manager > "There are many pros like Kylas has a very user friendly interface, we can customize workflows, the lead generation and management..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6674110) SS Shailesh S. Manager in sales > "Glitched and glitch all the time." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6472444) AS Aakash S. BDE > "It simplifies crucial sales processes like lead and deal management, making it easy to track opportunities from start to finish." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6844139) NK Navath K. Digital Marketing Specialist > "The POC Person has not give correct info about the issue" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6685072) AG Aancha G. Sales Coordinator > "The best part about Kylas Sales CRM is its user-friendly design and structured lead management system." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7039612) SM Saurabh M. CEO > "phone no masking, columns should be adjusted as per the job role, sometimes workflows stop working" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___5047792) AA Arman A. Senior Fullstack Developer > "I liked how the sales pipeline is laid out clearly, which makes tracking leads and deals more straightforward." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7013464) TA Tanuj A. bde > "Limited Features, Scalability Challenges, Integration Limitations , Customer Support Issues" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6161296) AG Ana G. Sales Manager > "Clean and Organized Layout: The dashboard is well-structured, providing a clear overview of all essential sales metrics and..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6687949) VD Vivek D. Asst Manager > "we can not go to direct lead interface while clicking to the tasks via Outlook/Email ." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4894271) SG SHEETAL G. Placement Coordinator > "Kylas Sales CRM offers robust lead management features, including lead capture, qualification, and nurturing." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6686288) SK Sourav K. Marketing Manager > "Sometimes it's a bit slow and there were some bugs for deals section." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6110813) AK Amandeep K. HR Legal Head > "Best feature that i felt is the auto data capturing and self reminder." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6824569) ZS Zeel S. Sales Executive > "Too many filters to be applied for working on particular type of leads" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4990898) AN Aditya N. bde > "api works well, phone direct call feature is good." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7105112) VR Verified Reviewer Business analyst > "Company layout and funnel report on leads are missing," [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4810907) RT Rahul T. Area sales Manager > "Kyla’s is the best Tool for the sales person to get the genuine leads from them and it works for the sales" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7041452) AK Abhay K. Manager- HRD > "Some of the features are still not available in Kylas which we have already highlighted to the support team." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6150207) LB Lokesh B. Digital Sales Specialist > "The interface is very simple, and the tools are efficient enough that anyone in the team can quickly understand and get the..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7007727) HW Harshita W. HR Executive > "I can upload the documents but the thing is I have to download it to read it." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4814296) SK SANIKA K. Head Human Resources and Employee Relations > "It also enables me to ensure that the team completes their allocated tasks within the defined timeline." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6690532) SK Satendra K. BDE > "Notification issue is a big issue work got stopped if notification starts" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6067202) OV Omik V. Assistant sales manager > "It allows us to tailor Kylas precisely to your workflows, ensuring maximum efficiency from day one."" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6698379) LK Lubna K. Admission officer > "cannot search party name via mobile number" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6150190) NP Nishant P. Operations Head > "The thing I like most about Kylas Sales CRM is that it's easy to use and keep track of all the prospects along with task..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7045151) AT Ankur T. Marketing Manager > "Record counts are the worst part, and the cost of same is also high" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6048964) DH Dhaval H. Selling > "Overall, my experience with Kylas Sales CRM has been positive — it's user-friendly, organized, and helps streamline sales..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6836272) HA Haidar A. Manager > "If you buy any product or service, if the supporting team is right then you do not understand the problems." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6030192) JR JASPAL R. team leader > "Centralized data & improved sales visibility" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7052475) VB Vishal B. Admin > "Slowness at sometimes and sometimes the system gets lagged but other than that no concerns" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6251594) BK Biswaranjan K. gold loan > "it is easy to use, efficient, and helps manage leads and sales activities smoothly." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7065211) GS Gagana S. Manager - Special Projects > "When we have 1000 tasks in our mind, it is very difficult to remember each one of them." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4894154) AK Akanksha K. PR executive > "I also appreciated the reporting dashboards, they give a clear view of sales performance at a glance." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___7013492) RM Rama M. CEO > "Some users might find certain features lacking or encounter difficulties in implementation." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6188106) FA Faizan A. Assistant Manager > "The functionalities offered by Kylas Sales CRM have worked very well for me particularly on automating lead and sales processes." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6674110) KS Kiran S. Branch Manager > "Calling Feature not Proper working in Iphone." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4814286) SS Shikha S. Marketing Manager-Digital > "Their automation and tracking features have made our sales process more efficient and organized." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6690512) NK Navath K. Digital Marketing Specialist > "I never refer this CRM to any business" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6685072) AG Ana G. Sales Manager > "While the CRM excels in many areas, there are some challenges, such as managing follow-up dates with clients." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6687949) AJ Abhishek J. managing director > "Removal of users who had left the job is not as easy as other tasks" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6209308) MC Mitesh C. Sales Manager > "Daily sales activity and lead preview and call reports also good" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6821952) CK Chetak K. Process leader > "Kylas has poorly frammed layout but the team is updating it" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4842680) JG Jhilmil G. Consultant - Sales > "Its seamless user experience combined with powerful features that streamline lead management, pipeline tracking, and customer..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6303641) MR Muthukumar R. Head Marketing > "Whatsapp / SMS / email Integration - ideally they should have white label integration instead of integrating third party apps like..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4724985) GA Gopinath A. Business Development > "In conclusion, Kylas Sales CRM user-friendly interface, customization options, automation capabilities and excellent customer..." [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___6064781) HS Hameer S. Business Development Executive > "the search pattern is not good and should be more flexible to access" [See full review](https://www.capterra.com/p/210630/Kylas/#Capterra___4814994) [View Reviews](https://www.capterra.com/p/210630/Kylas/reviews/) Paris P. National Account Manager > "What I like most about SugarCRM is that it keeps customer information organized in one place. Since we’re in a service-based..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___7138867) HM Hanane M. Freelance > "The difficulty of using this application from a mobile phone" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6147730) Paris P. National Account Manager > "I also like that we can pull different reports and use the mapping feature to see where customer locations are." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___7138867) PG Phil G. Managing Partner > "Storage space is an issue and your forced to buy more storage even when its Sugar's temp files building up." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3748145) MD Michele D. SysAdmin > "Overall, SugarCRM is a good tool to manage all your contacts and create marketing campaigns (by email, by text messages, etc.)." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426) TB Tom B. Customer Experience Manager > "However, they did not work as promised and we ultimately had to purchase the more expensive licenses to allow our team access...." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548) DB David B. CEO > "It is really a good product, they are currently making important changes, and integrations with other apps, it is very quick to..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6004917) Deepa K. Campaign Specialist > "The UI look bit outdated." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3838276) IL Ira L. Regional Manager - Sales > "Reporting is easy to build and profiles are simple to set up." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6860142) Dijin D. Client Partner > "It is quite time consuming to work with this software." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3740229) Marvin D. owner > "easy to use had a low cost open source version loved it loaded with crm features" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6536986) Sourav M. Research assistant > "The pricing is so high, the only thing I dislike." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3555077) MHM Mashudu Hilary M. Freelancer > "With the lead management feature, I am able to generate potential business clientele, acquire and manage potential clients up..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808) CC Cynthia C. Business Analyst/ GCR Social Responsibility Manager > "The interface on mobile is noticeably different than on desktop and the app is overall slow and buggy ." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3135737) David O. Reviewer > "It's strong capabilities for sales and marketing automation and It's customizable interface that allows users to tailor the..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149) VR Verified Reviewer Executive Manager > "Do not have readily available APIs for 3rd party integrations" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3432836) Johannsen Q. Senior Consultant > "Integration with other tools: SugarCRM can be integrated with a wide range of tools, including email, calendars, and social media." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953) LINDA S. Sales Marketing Manager > "The smartphone app should be improved, since it does not feel up to all the same grade and appears to be a mistake." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3272871) Orianne G. Specialist Marketing > "In addition, I can optimally and smoothly inform my teammates about changes utilizing comments and notes in the customer accounts." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) LM Lorenzo M. Student Advisor > "Hard to integrated new data and very few updates" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2948603) David O. Reviewer > "SugarCRM is a highly regarded CRM platform that is well-suited for businesses of all sizes looking to improve their customer..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4401149) GG Gaurav G. Senior Web Analyst > "The second source of challenge was not easily able to connect Google Analytics UTM campaigns tracking with SugarSell CRM leads..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2234022) JN Jacob N. Marketing Coordinator > "It did sync well with your outbound calendar and have the functionality to schedule appointments through it." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3932741) TK Tyag K. Marketing > "integration is difficult, capturing web data forms to crm is difficult, mаrkеtіng аutоmаtіоn complicated as APIs are not there..." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) MD Michele D. SysAdmin > "SugarCRM is fairly easy to set up on a php+mysql (or other database) server." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___6078426) TK Tyag K. Marketing > "average product for our use for mobile salesforce management - may not be most recommended for this type of application." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) Julia Maria M. Market Specialist > "The home page can be personalized for any division of Sample with exactly the right details for every user." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3635838) TB Tom B. Customer Experience Manager > "I never received another follow-up email, much less a phone call." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3052548) MHM Mashudu Hilary M. Freelancer > "Features such as the new user wizard tool, shortcut bar and downloadable plugins are just ingenious." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3614808) TK Tyag K. Marketing > "the interfaces are not as intuitive as other crms like salesforce or Zoho." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2413171) Johannsen Q. Senior Consultant > "This is great for businesses that have unique workflow requirements or want to integrate the CRM with their existing systems." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___4379953) PH Paul H. Consulting Manager > "Marketing is poor (unless you go for Sugar marketing apps which are expen$ive!)" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2638888) Orianne G. Specialist Marketing > "We combine all customer contact points in an extremely flexible way across all departments." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) OO Omolara O. onboarding manager > "not interesting nor inviting." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3365632) Orianne G. Specialist Marketing > "In addition, thanks to the ticket system, I do not forget to work on important tasks for my customers and other projects." [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___3754622) VR Verified Reviewer Chief Growth Officer > "Not as innovative as its competitors" [See full review](https://www.capterra.com/p/231638/SugarCRM/#Capterra___2306757) [View Reviews](https://www.capterra.com/p/231638/SugarCRM/reviews/) ## User interface [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) 4.81 (573) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/) 3.82 (413) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important Alerts/Notifications 120 Important Kylas Sales CRM 33/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/210630/Kylas/#features) SugarCRM Top features 36/40 - Activity Dashboard - AI Copilot - Alerts/Notifications - API - Calendar Management - Campaign Management - Contact Management - Customer Journey Mapping - Customizable Fields - Customizable Reports - Data Import/Export - Data Security - Document Storage - Drag & Drop - Email Management - Email Marketing - Email Templates - Forecasting - Generative AI - Interaction Tracking - Lead Capture - Lead Generation - Lead Management - Lead Qualification - Lead Scoring - Marketing Automation - Mobile Access - Multi-Channel Communication - Predictive Analytics - Quotes/Estimates - Referral Tracking - Reminders - Reporting/Analytics - Sales Pipeline Management - Sales Reports - Segmentation - Task Management - Territory Management - Third-Party Integrations - Workflow Management [See all features](https://www.capterra.com/p/231638/SugarCRM/#features) ### Recognition Kylas Sales CRM is recognized as a top-rated tool in 2 Capterra Shortlist reports Best Value CRMSoftware (2024)  Best Value CRMSoftware (2023)  SugarCRM is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Kylas Sales CRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos SugarCRM Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Kylas Sales CRM - By Kylas - Located in India - Founded in 2020 SugarCRM - By SugarCRM - Located in United States - Founded in 2004 ## Popular Comparisons [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $250/month Price $20/month 4.7 Features 4.4 4.8 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-210630/HubSpot-CRM-vs-Kylas) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $59/month Price $25/month 3.8 Features 4.4 3.7 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-231638/Salesforce-vs-SugarCRM) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,782)](https://www.capterra.com/p/61368/Salesforce/reviews/) $250/month Price $25/month 4.7 Features 4.4 4.8 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-210630/Salesforce-vs-Kylas) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[4.52 (4,458)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) $59/month Price $20/month 3.8 Features 4.4 3.7 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/152373-231638/HubSpot-CRM-vs-SugarCRM) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) vs [Meritto](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/)[4.59 (616)](https://www.capterra.com/p/250169/Comprehensive-Admission-Suite/reviews/) $250/month Price Contact vendor for pricing 4.7 Features 4.5 4.8 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/210630-250169/Kylas-vs-Comprehensive-Admission-Suite) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $59/month Price $14/month 3.8 Features 4.3 3.7 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-231638/Zoho-CRM-vs-SugarCRM) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $250/month Price $7/year 4.7 Features 4.5 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/204998-210630/Bigin-by-Zoho-CRM-vs-Kylas) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[4.37 (5,822)](https://www.capterra.com/p/157279/Dynamics-365/reviews/) $59/month Price $50/month 3.8 Features 4.3 3.7 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/157279-231638/Dynamics-365-vs-SugarCRM) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) vs [noCRM](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/)[4.65 (491)](https://www.capterra.com/p/132752/You-Don-t-Need-a-CRM/reviews/) $250/month Price $13/month 4.7 Features 4.5 4.8 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/132752-210630/You-Don-t-Need-a-CRM-vs-Kylas) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [Bigin by Zoho CRM](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/)[4.71 (730)](https://www.capterra.com/p/204998/Bigin-by-Zoho-CRM/reviews/) $59/month Price $7/year 3.8 Features 4.5 3.7 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/204998-231638/Bigin-by-Zoho-CRM-vs-SugarCRM) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/)[4.81 (573)](https://www.capterra.com/p/210630/Kylas/reviews/) vs [Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[4.31 (6,973)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) $250/month Price $14/month 4.7 Features 4.3 4.8 Ease of Use 4.2 [View full comparison](https://www.capterra.com/compare/155928-210630/Zoho-CRM-vs-Kylas) [SugarCRM](https://www.capterra.com/p/231638/SugarCRM/)[3.82 (413)](https://www.capterra.com/p/231638/SugarCRM/reviews/) vs [EngageBay CRM](https://www.capterra.com/p/178819/EngageBay-Marketing/)[4.65 (907)](https://www.capterra.com/p/178819/EngageBay-Marketing/reviews/) $59/month Price $14.99/month 3.8 Features 4.6 3.7 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/178819-231638/EngageBay-Marketing-vs-SugarCRM)