# Compare Superchat vs monday service 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Superchat and monday service based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/210968-10023357/Superchat-vs-monday-service

---

# Superchat vs monday service Features and Cost Comparison

Last updated March 29th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Superchatmonday service2/4 selected

[Superchat](https://www.capterra.com/p/210968/Superchat/)[4.8 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

[## Superchat](https://www.capterra.com/p/210968/Superchat/)[4.8 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

Starting Price

€79.00/month

Value-for-Money

4.4

Functionality

4.6

Ease of Use

4.7

Customer Service

4.8

Reviews Sentiment

MH

TV

Based on [282 reviews](#user-reviews)

Positive

274

Neutral

2

Negative

6

[## monday service](https://www.capterra.com/p/10023357/monday-service/)[4.6 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

Starting Price

$31.00/month

Value-for-Money

4.4

Functionality

4.5

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [108 reviews](#user-reviews)

Positive

105

Neutral

1

Negative

2

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

### Front

4.5 (286)

* * *

Starting Price

$25.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

91%

of reviewers  
rated it above 4 stars

* * *

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4.2 (983)

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Starting Price

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Flat Rate,Per Month

Free Trial

Free Version

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User rating

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of reviewers  
rated it above 4 stars

* * *

### JIRA Service Management

4.5 (762)

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Starting Price

$20.00

Per User,Per Month

Free Trial

Free Version

* * *

User rating

92%

of reviewers  
rated it above 4 stars

* * *

Highest Rated

### Zoho Assist

4.7 (1,369)

* * *

Starting Price

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Flat Rate,Per Month

Free Trial

Free Version

* * *

User rating

97%

of reviewers  
rated it above 4 stars

* * *

## Summary

* * *

Key features rated by users

Features selected based on 2,936 reviews from customer service software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

62%Fit

Missing features

Feature ratings

CRM

4.2

Support Ticket Management

NA

Chatbot

4.7

Live Chat

NA

Inbox Management

4.6

\--%Fit

Missing features

Not enough reviews

Feature ratings

CRM

4.1

Support Ticket Management

4.2

Chatbot

NA

Live Chat

NA

Inbox Management

\--

User satisfaction

User satisfaction

4.8

User reviews[282](https://www.capterra.com/p/210968/Superchat/reviews/)

Ease of use

4.7

Functionality

4.6

Value for money

4.4

Customer support

4.8

User satisfaction

4.6

User reviews[108](https://www.capterra.com/p/10023357/monday-service/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.4

Customer support

4.3

Price starts from

Price starts from

€79Per Feature, Per Month

-   Free version
-   Free trial

Price starts from

$31Per Month

-   Free version
-   Free trial

Best for

Best for

Superchat can be used by any company, regardless of the industry in which it operates.

Best for

Not provided by vendor

## User reviews

Pros & cons

MH

Martin H.

CEO

> "Ability to bring all our customer comms into one platform in an easy way for a whole team to be able to..."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6441343)

Ben R.

Managing Director

> "Every issue was deflected back to Meta, with no ownership taken by Superchat themselves. Despite demanding a..."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___7090061)

TV

Thomas V.

CEO

> "Its GDPR compliance ensures our data's privacy and security, which is crucial for us."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6563470)

Ben R.

Managing Director

> "During the trial period, the service went down completely due to an issue with WhatsApp and remained offline..."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___7090061)

SF

Simon F.

Founding Director

> "The software works like a dream and I had an annual ROI within 24 hours of going live."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6540697)

Ben R.

Managing Director

> "Had this been fully rolled out across our business, the downtime could have cost us thousands of pounds."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___7090061)

SF

Simon F.

Founding Director

> "The onboarding was amazing, the system is so intuitive anyway though."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6540697)

Ben R.

Managing Director

> "Required to pay a full 12-month contract despite service failure and non-use"

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___7090061)

MT

Mike T.

Managing Partner

> "The set up was easy and straight forward."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6421125)

Ben R.

Managing Director

> "Continuous card payment authority makes cancellation difficult"

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___7090061)

VM

Viktor M.

Backend Developer

> "Great support. Whether it's simple or complex questions about the API, assistance is always provided."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6038601)

SF

Simon F.

Founding Director

> "I often have demos of SAAS products and usually end up questioning what problem they are trying to solve or..."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6540697)

US

Ulrich S.

Owner

> "My general user experience is very good."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6011541)

MT

Mike T.

Managing Partner

> "We don't need the service all the time."

[See full review](https://www.capterra.com/p/210968/Superchat/#Capterra___6421125)

[View Reviews](https://www.capterra.com/p/210968/Superchat/reviews/)

DD

Devon D.

Account Representative

> "I like that we can integrate automation into it, we can send emails and track calls and notes all in..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865057)

Derik P.

Account Manager

> "Some of the most useful features, like workload and chart views, are excluded from the basic paid..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6867037)

CH

Cerissa H.

Lead Family Advocate

> "It helps keep all our client information organized which is a benefit both to our staff and those that..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865203)

TR

Tony R.

Vice President of Sales

> "The AI errors are annoying, so I give the CRM a 6 out of 10. Until you have the AI working better,..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

AW

Alan W.

Assistant portfolio manager

> "The flexibility to build workflows that match our specific processes is a huge advantage."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865577)

EB

Elyashiv B.

Director of Finance and Accouting

> "Merging duplicate contacts in CRM does not work well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865135)

LD

LaToya D.

Success Coach

> "My colleagues can also access my input in real time and we can share data easily."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314)

JV

Josh V.

Finance Brokers

> "Some of the automations can feel clunky to set up and not as easier as other platforms to set up and..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865596)

Edward L.

Research Analyst

> "I like the open format which allows virtually any format of CRM to be done."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060)

NT

Nick T.

Business Development Manager

> "Also your AI customer service bot would no send me to a person when i asked even though it could not..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865291)

DM

Destiny M.

Director of Business

> "I currently use it with my employer, but when I open my childcare center next year, I’m eager to use..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110)

Edward L.

Research Analyst

> "That being said it took too much time to narrow down my own business model into the site."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865060)

MC

Macaulley C.

IT Management

> "I believe Monday has been a great asset to our company, it has boosted the progression for the IT team..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

TR

Tony R.

Vice President of Sales

> "It makes a mess in the contact activates and again causes extra work. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865108)

LD

LaToya D.

Success Coach

> "It has allowed me to streamline a lot of my processes."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865314)

JC

Jake C.

Educator

> "The interface feels stressful due to being too "busy" looking."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

Sayma B.

IT Technician

> "There's a lot of templates, saving you so much time compared to starting and making a dashboard from..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6346712)

MW

Morgan W.

Real Estate Investment Sales

> "I would say the only negative thing about this service is the fast that its not marketed everywhere..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865240)

MF

Marla F.

Marketing Specialist

> "The fact that it emails the other members of my team with my updates is amazing. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865122)

RN

Ryan N.

CRM

> "I now get random popups trying to sell me things constantly"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078)

RC

Ripon C.

IT Executive

> "It also offers multiple levels of user access, so each user can be given different levels of access to..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4804814)

MC

Macaulley C.

IT Management

> "Sorting through projects seems a bit clunky when you are attempting to find things."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

DH

Diana H.

Marketing Project Manager

> "I love how I am able to access Monday.com anywhere in the world at any time."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865055)

AV

ALAN V.

OWNER

> "THE LACK OF ONBOARDING AND TRAINING."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865353)

JC

Jake C.

Educator

> "It can help improve team efficiency 10x."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865204)

MC

Maggie C.

Sales

> "I have worked for companies that really struggle with this application."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865491)

CG

Christi G.

Recruiter

> "Helps with efficiency and communication."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865132)

RN

Ryan N.

CRM

> "TOO MANY ADDS. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865078)

NI

Noah I.

Founder

> "Monday is absolutely amazing for organization and automations are quite powerful as well."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865067)

JS

Joshua S.

IT Director

> "I dont like the missing ability to connect to a live excel sheet offline, i wish there was an API..."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6047517)

Deep K.

IT Testing

> "The boards and colored states on monday com make keeping track of projects fun."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6572142)

AB

Ali B.

Senior Managing Director - Real Estate Private Equity

> "I am not very organized. "

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865276)

MC

Macaulley C.

IT Management

> "The ability to project manage has been a great help for the IT team within our company."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6589558)

JM

Jessy M.

IT Manager and Client Success Partner

> "I was concerned about the lack of adjustability in the user interface."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4759718)

DM

Destiny M.

Director of Business

> "Monday offers a high degree of customization."

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___6865110)

HD

Haythum D.

IT Engineer

> "The pricing of Monday.com can be perceived as expensive"

[See full review](https://www.capterra.com/p/10023357/monday-service/#Capterra___4944303)

[View Reviews](https://www.capterra.com/p/10023357/monday-service/reviews/)

## User interface

[Superchat](https://www.capterra.com/p/210968/Superchat/)

4.77 (282)

[monday service](https://www.capterra.com/p/10023357/monday-service/)

4.56 (108)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

AI Copilot

207

Important

Alerts/Escalation

150

Important

API

120

Important

Superchat

13/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/210968/Superchat/#features)

monday service

Top features

15/38

-   AI Copilot
-   Alerts/Escalation
-   API
-   Automated Routing
-   Autoresponders
-   Call Center Management
-   Chatbot
-   Collaboration Tools
-   Conversation Intelligence
-   CRM
-   Customer Portal
-   Customizable Fields
-   Dashboard
-   Data Security
-   Email Management
-   Gamification
-   Generative AI
-   Inbox Management
-   Interaction Tracking
-   IVR
-   Key Performance Indicators
-   Knowledge Base Management
-   Language Detection
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Multiple Data Sources
-   Predictive Analytics
-   Queue Management
-   Real-Time Monitoring
-   Reporting & Statistics
-   Service Level Agreement (SLA) Management
-   Support Ticket Management
-   Surveys & Feedback
-   Task Automation
-   Third-Party Integrations
-   Video Chat
-   Voice Recognition

[See all features](https://www.capterra.com/p/10023357/monday-service/#features)

### Recognition

No recognitions have been awarded to Superchat

No recognitions have been awarded to monday service

### Deployment & support

Superchat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

monday service

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Superchat

-   By SuperX
-   Located in Germany
-   Founded in

monday service

-   By monday.com
-   Located in Israel
-   Founded in 2014

## Popular Comparisons

[Superchat](https://www.capterra.com/p/210968/Superchat/)[4.77 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

vs

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€79/month

Price

$25/month

4.6

Features

4.4

4.7

Ease of Use

4.0

[View full comparison](https://www.capterra.com/compare/61368-210968/Salesforce-vs-Superchat)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/)

$31/month

Price

$25/month

4.5

Features

4.4

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/61368-10023357/Salesforce-vs-monday-service)

[Superchat](https://www.capterra.com/p/210968/Superchat/)[4.77 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

€79/month

Price

$39/month

4.6

Features

4.4

4.7

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-210968/Zendesk-vs-Superchat)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$31/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-10023357/Zendesk-vs-monday-service)

[Superchat](https://www.capterra.com/p/210968/Superchat/)[4.77 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

€79/month

Price

$15/month

4.6

Features

4.6

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-210968/LiveAgent-vs-Superchat)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

$31/month

Price

$25/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-10023357/LiveChat-vs-monday-service)

[Superchat](https://www.capterra.com/p/210968/Superchat/)[4.77 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

vs

[LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

€79/month

Price

$25/month

4.6

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-210968/LiveChat-vs-Superchat)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$31/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-10023357/LiveAgent-vs-monday-service)

[Superchat](https://www.capterra.com/p/210968/Superchat/)[4.77 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

vs

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€79/month

Price

$19/month

4.6

Features

4.3

4.7

Ease of Use

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[View full comparison](https://www.capterra.com/compare/124981-210968/Freshdesk-vs-Superchat)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

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$31/month

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4.5

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-10023357/Freshdesk-vs-monday-service)

[Superchat](https://www.capterra.com/p/210968/Superchat/)[4.77 (282)](https://www.capterra.com/p/210968/Superchat/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

€79/month

Price

$25/month

4.6

Features

4.7

4.7

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-210968/Milvus-vs-Superchat)

[monday service](https://www.capterra.com/p/10023357/monday-service/)[4.56 (108)](https://www.capterra.com/p/10023357/monday-service/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$31/month

Price

$25/month

4.5

Features

4.7

4.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-10023357/Milvus-vs-monday-service)