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Superchat vs Oracle Service: Which is a better fit?

Updated on January 26th, 2025
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Summary
Key features rated by users
Features selected based on 2,203 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.2
Support Ticket Management
NA
Chatbot
4.7
Inbox Management
4.6
Email Management
4.3
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
NA
Chatbot
NA
Inbox Management
NA
Email Management
5.0
User satisfaction
4.8
User reviews278
Ease of use
4.7
Functionality
4.6
Value for money
4.4
Customer support
4.9
4.5
User reviews13
Ease of use
4.2
Functionality
4.5
Value for money
4.3
Customer support
4.3
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Superchat can be used by any company, regardless of the industry in which it operates.

Not provided by vendor

User reviews
pros & cons
1 / 3
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
210968
5 screenshots
227033
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Superchat

Top Features
13/37
  • Alerts/Escalation
  • Automated Routing
  • Call Center Management
  • Conversation Intelligence
  • Customer Portal
  • Customizable Fields
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Live Chat
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Queue Management
  • Real-Time Monitoring
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • API
  • Autoresponders
  • Chatbot
  • Collaboration Tools
  • CRM
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Reporting & Statistics
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

Oracle Service

6/37
Show Customer Service Software Features +

Superchat

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Oracle Service

--

Superchat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Oracle Service
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Superchat
  • By SuperX
  • Located in Germany
Oracle Service
  • By Oracle
  • Located in United States
  • Founded in 1977
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