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Superchat vs Dowork.ai: Which is a better fit?

Updated on November 10th, 2024
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Summary
Key features rated by users
Features selected based on 2,649 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
4.2
Support Ticket Management
4.6
Inbox Management
4.6
Email Management
4.3
Call Center Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
NA
Support Ticket Management
--
Inbox Management
NA
Email Management
NA
Call Center Management
--
User satisfaction
4.8
User reviews277
Ease of use
4.7
Functionality
4.6
Value for money
4.4
Customer support
4.9
4.4
User reviews10
Ease of use
4.5
Functionality
4.6
Value for money
4.9
Customer support
4.7
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Superchat can be used by any company, regardless of the industry in which it operates.

Not provided by vendor

User reviews
pros & cons
1 / 3
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
210968
5 screenshots
234771
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Superchat

13/37
  • Alerts/Escalation
  • Automated Routing
  • Call Center Management
  • Conversation Intelligence
  • Customer Portal
  • Customizable Fields
  • Data Security
  • Gamification
  • IVR
  • Key Performance Indicators
  • Knowledge Base Management
  • Language Detection
  • Live Chat
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Queue Management
  • Real-Time Monitoring
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Task Automation
  • Video Chat
  • Virtual Assistant
  • Voice Recognition
  • API
  • Autoresponders
  • Chatbot
  • Collaboration Tools
  • CRM
  • Dashboard
  • Email Management
  • Inbox Management
  • Interaction Tracking
  • Multi-Channel Communication
  • Reporting & Statistics
  • Support Ticket Management
  • Third-Party Integrations
See All features
Hide Customer Service Software Features -

Dowork.ai

13/37
Show Customer Service Software Features +

Superchat

--

Dowork.ai

--

Superchat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Dowork.ai
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Superchat
  • By SuperX
  • Located in Germany
Dowork.ai
  • By Dowork Technologies
  • Located in United States
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