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DoorLoop is used by property managers and owners to simplify and automate residential, commercial, affordable housing, and community association portfolios.
Property Managers: Ease onsite operations Property Owners: Grow the value of your assets Property Developers: Offer amenities that boost rents Homeowner Associations: Streamline dues payments
DoorLoop is very easy to use. Everything that is important to us is integrated into DoorLoop and their customer service has been fantastic to get us up and running quickly.
The lack of direct phone service when there are customer support issues. Submitted tickets to request a callback and then not getting one is very frustrating.
Great customer service and a great product. It has been essential for growing my business and streamlining processes.
My only complaint about the software is that you cannot break down expenses by each individual apartments, only by main property.
The ease of use between multiple bank accounts is a lovely feature. Tracking expenses and i love the reports we can get from a click of the button, like the rent roll.
So some of the functionality is still being developed. That being said, I have yet to make a dev request and be told "no" - DoorLoop really listens to what is needed AND tries to understand why.
Delighted to see the features and tools are highly intuative and user-friendly. Between the web interface and app, I was glad to see software that looks like it was built today vs the 1990's.
Text message tracking would allow the software to streamline the eviction court preparation process.
We are very impressed by the customer support. As for the benefits of this, it's majorly impacting the real time reporting with its payment integration.
I waited 33 days on a response to try to cancel the product, which then put us past the contract required notice and we had to pay for this horrible software for another year.
I can call with any support needs and always get the help that I need. Just an overall great product that has streamlined our business.
The occasional transaction that has an error is difficult to identify.
I love the fixed auto pay. I have my elderly tenants on it and they love it.
There's no con that I know of, as we use the Rent Manager integration.
I love the app - it allows us to do many functions such as setting up events for residents to RSVP and that helps us with the planning of our resident retention.
They rely on you to figure out if a check was scanned for a lower amount then stated. If you have a check overstated then they will adjust immediately.
Charlie: Hi, I'm Charlie. I'm broker and owner and property manager with Front Porch Properties here in Madison, Wisconsin. We're a small boutique property management. We handle single family short-term rentals, and then smaller multifamily portfolios. We would give Doorloop five out of five stars. We used a software platform that is online right now. We just felt that that platform didn't have all the tools integrated into one space, and then we thought that was what was really missing. And so that's why we took the opportunity to meet with Doorloop and have the conversation about, "Here's what we have that is what we think is wrong, what we'd like to fix in the future, and if we grow our company, how would Doorloop grow with us?" And they seem to match all those needs. The ultimate reason we decided to go with Doorloop is because everything's in one platform, from managing tenant requests, handling applications that come in, and we can create specific ones on property, we can do all of our advertising, we can keep all of our files in one space. And I think one of the better things is from a income and reporting, to get all of our distribution and information to our ownership groups, but also, our tenants have a portal where they can use it and be very integrated to pay all their stuff online. So again, just everything seems to fit into one area, and that was really, really important to us. Onboarding Doorloop seemed to be very easy. They gave us some really nice instructions of how to pull information out of our old system, what it would look like... Basically onboarding all the information we needed for Doorloop. And then it was just some simple training. We went through their online academy, learned all of their steps, and anytime we've had any particular issues or stuff that we didn't know how to handle, they've been available to either chat with us or to jump on a call. Well, we recommend Doorloop highly to other people that are running property management companies, or if you're managing your own small portfolio of properties, we would say give Doorloop at least a chance. Look at their software, look what they're offering and see if it's right for you.
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