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Technical teams use Redmine for project management, issue and bug tracking, customer help desk, collaborative file sharing, and repository hosting.
Not provided by vendor
This software is easy to use and very effective for the integration of customers and even staff with my team we all agree that it is a good software.
Some UX elements are very annoying (you click on a link, it opens in the same window ?!, drag and drop in non-existant, etc.).
What I love best about Redmine is the ease of using it, nothing feels too complicated.
It's a little feature-lacking compared to some of the other platforms that do the same thing. I definitely find myself frustrated by the search feature for instance.
Very good discussion groups and good community for issues and new ideas. Pretty cheap developers for development and customizations.
And even then, we were making a lots of mistakes and couldn't find the data we wanted quickly. Redmine does have lots of features but most of them are half-baked.
It’s great for project management and tracking progress while being able to hold team memebrs culpable. It’s fairly easy to use once you understand the hierarchical aspect and how to customize issues.
It is very confusing and the presentation is not good. You need reports too, although new ones can be created using the API.
Our company's record-keeping and responsibility are both enhanced by the software. The responses to inquiries and requests from the support service are prompt, and the help videos are excellent.
Reporting and analytics views are created using a UI only and can be misleading as there is no way to edit the underlying code as a filter/group by details.
Powerful workflow automation and great integration capability with other tools in use, that allows seamless project tracking and easy to customize and create complex reports in minutes.
Calls can not be recorded either, and fax can not be managed. Another lack of service is that it does not offer the possibility of doing email marketing referring to our project.
It has a robust, easy-to-understand interface, excellent reporting capabilities, and flexible admin controls. Their mobile app is easy to use.
We found their product lacking in that aspect, with a lot of features locked behind upsell walls, and others straight-out missing (subtasks, burndown chart and just two that come to mind).
Excellent project management tool with powerful automation and integration capabilities.
However, I've really struggled with Monday.com in trying to 'grow' beyond their molds and default workflows.
Redmine
monday dev
Top Featuresmonday dev
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