Diversified Billing vs El Dorado Utility Billing: Which is a better fit?

The software is extremely user friendly and reliable. Customer service is awesome, very friendly and knowledgeable about the software.

Some changes that Diversified made are not global; only available in some screens and the old way for others. There is a misspelled word that irritates me every time I see it.

I love the abilities to customize date for each individual customer. Being able to make special notations for each customer is very important to us.

The difficulty with the product is when you need to reprint a bill, that is when I have problems. You have to go to the individual customer account.

The system has been super easy. I love the ability to email bills, receive online payments and upload meter readings instead of having to manually enter all of that date.

We have gotten error messages a few times a week. I hit ignore, and it usually proceeds.

I like the ease of using the program, and all the information about our customers that it contains; this is very helpful in my job.

Pulling specific reports can be hassle can be difficult.

Our product feedback is always welcomed and often addressed with the next version. We love all of the features of the billing software and would highly recommend the product and the company to others.

The function of adding or removing fee and charges can be a very confusing task within the software. Perhaps these functions could be made easier to use.

The software is so easy to use and the team is super nice - always there to help you if you need it.

Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.

I love the program and don't think I could run my business without it. I have always experienced wonderful customer service from the wonderful people connected to this company.

I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking.

There are other features they have added which make this software a real bargain. Our experience has been awesome.

Can't easily reprint copy of last billing. Randomly kicked out of program for no reason.