Cartegraph Asset Management vs El Dorado Utility Billing: Which is a better fit?

One of the strengths of the software is its flexibility, allowing users to customize it to their specific needs. This ability to personalize the software can be very useful.

The most frustrating thing that continues to be a headache is the integration with our public facing work order software, Accela. The software's do not communicate well with each other.

We have been very pleased with the overall experience. Customer Service with Cartegraph is very good, and they are just as invested in your success as you are.

There are many glitches and a lot of data is lost due to this.

Success with asset management starts with good data in the field, and only with that clean data, can admin successfully evaluate programs and changes.

Most all of my users are not able to make their own reports due to how difficult they are to build.

I continue to appreciate the far-ranging usefulness of the Structure, Automation, and Asset Condition Managers.

The organizations experience with Cartegraph has been challenging. The system is not the easiest to use due to the many different components and constant upgrades that sometimes is hard to keep up.

Our product feedback is always welcomed and often addressed with the next version. We love all of the features of the billing software and would highly recommend the product and the company to others.

The function of adding or removing fee and charges can be a very confusing task within the software. Perhaps these functions could be made easier to use.

The software is so easy to use and the team is super nice - always there to help you if you need it.

Whether it be from the meter reader or the data entry person mistakes happen; By utilizing Easy Reader and allowing it to interface with v10 those errors are almost completely gone.

I love the program and don't think I could run my business without it. I have always experienced wonderful customer service from the wonderful people connected to this company.

I would say as soon as we can we are leaving the software. They are cost-effective vs. the competition - but you get what you pay for and their programming team is lacking.

There are other features they have added which make this software a real bargain. Our experience has been awesome.

Can't easily reprint copy of last billing. Randomly kicked out of program for no reason.