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FootPrints vs Proactivanet: Which is a better fit?

Updated on December 22nd, 2024
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Summary
Features in ITSM
28
43
  • Approval Process Control
  • Audit Trail
  • Configuration Management
31
Best performer
43
  • Asset Lifecycle Management
  • Chat/Messaging
  • Customizable Fields
User satisfaction
3.5
User reviews34
Ease of use
3.4
Functionality
3.5
Value for money
3.4
Customer support
3.6
4.8
User reviews52
Ease of use
4.7
Functionality
4.8
Value for money
4.5
Customer support
4.8
Price starts from
Not provided by vendor
Free version
Free trial
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Not provided by vendor
Free version
Free trial
Best for

Small to Medium sized businesses who would benefit from streamlining and automating their Service Desk and ITSM processes in a fully customizable ITIL verified Service Desk solution.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
No screenshots provided by vendor
227552
2 screenshots

FootPrints

28/43
  • Access Controls/Permissions
  • Asset Lifecycle Management
  • Chat/Messaging
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Templates
  • Help Desk Management
  • Inventory Management
  • Multi-Channel Communication
  • Remote Access & Monitoring
  • Service Catalog
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Task Management
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Approval Process Control
  • Asset Tracking
  • Audit Trail
  • Availability Management
  • Capacity Management
  • Change Management
  • Configuration Management
  • Contract/License Management
  • Customizable Reports
  • Dashboard Creation
  • Drag & Drop
  • Incident Management
  • Knowledge Base Management
  • Prioritization
  • Problem Management
  • Project Management
  • Release Management
  • Reporting & Statistics
  • Self Service Portal
  • Support Ticket Management
  • Support Ticket Tracking
  • Third-Party Integrations
  • Workflow Management
See All features
Hide ITSM Software Features -

Proactivanet

Top Features
31/43
Show ITSM Software Features +

FootPrints

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Proactivanet

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FootPrints
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Proactivanet
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
FootPrints
  • By BMC Software
  • Located in United States
  • Founded in 1998
Proactivanet
  • By Proactivanet
  • Located in Spain
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