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Small to Medium sized businesses who would benefit from streamlining and automating their Service Desk and ITSM processes in a fully customizable ITIL verified Service Desk solution.
Not provided by vendor
The efficiency gains helps the corporate departments accomplish more in less time with streamlined processes.
We have consistent deadlock errors on the database, we have tracked it down to the table that contains ALL of the relationships for every item in the system.
We then use Footprints in IT Project Management (Footprints forms are super customizable and this was very useful for registering and monitoring projects).
Every time there is an issue, ends up it's usually a know defect. There are so many known defects with this garbage software that it causes memory leaks.
I like the amount of services I can access with FootPrints, e.g. requesting a help ticket, ordering new computer hardware, and submitting Data Services requests.
Unable to resend attachments from previous ticket updates. Inadequate size limit on attachments; failure to update by email if attachment exceeded limit.
The number of knowledge base articles and community support was very good.
Sometimes the fields get out of index and I see the wrong data in the fields. I can delete the ticket and start a new one to correct the problem.
FootPrints
Proactivanet
Top FeaturesFootPrints
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Proactivanet
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