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Kenect is the perfect solution for businesses of any size looking to improve customer communication through texting and video chat while also generating online review and web leads.
pulseM is a review management platform that boosts the online presence, reputation, and growth of home services businesses through automated customer feedback and engagement.
The ease of the operations and customer connectivity is beyond expectations and are amazing.
It doesn't require another phone call to me, I miss the call and it goes to voice mail, I try calling them back and miss them.
Customer support had been great, and regular engagement to ensure that we are not only using the software, but using it to its full capability has been fantastic.
So I am constantly missing out on these leads just for the fact that I have to go through a couple separate steps to get to where I can respond to the message.
The clients love that they can text and get a quick response. I love that I can also share documents instantly with the clients.
Messages sometimes get lost in the "closed tab.
Kenect support has been responsive to issues that have come up and overall, we are happy with them and the product.
I also feel the app could use a upgrade/updates, it tends to have lag time with notifications & clicking them to open the messages.
This give us the opportunity to improve our business and it also reminds customers to share their good experience with others on social media.
The set up is a bit confusing at times. It is hard for to remember all of the features that PulseM offers.
I love that when a customer isn't happy with a service we are able to reach out directly and speedily to rectify the situration.
The scoring a leaderboard, we really don't use it because it is confusing and a bit complicated.
We chose it because of its texting ability AND having NPS scores is extremely important to our President. And kept it because of the ease of use and integration with Service Titan.
Sometimes it is difficult to make sure PulseChecks aren't being sent to the right people or the amount of times they get the text/email.
We feel that all of the features are very beneficial. We appreciate the ability to reach out to our customers to remind them of rating and reviewing our technician's.
Can't think of one thing that we dislike about pulseM.
Brittany M: Hi, my name is Brittany. I'm a marketing coordinator. I give Kenect a five out of five review. And you can find more videos like this in the link below. We use Kenect to communicate with our customers 24/7. We also use it for basic transactions as well. What we like best about Kenect is that we can send our customers deposit requests. We can send them credit apps. We can also receive and send out photos as well. And one of our number one things is that we free up our phone lines. Something we dislike about Kenect is that even though they are continuing to make upgrades, we wish they would let us know beforehand and or work out the bugs before they launch the new upgrade because we often have issues after an upgrade.
John G.: Hi, my name's John I'm the marketing manager. I'm happy to give pulse a rating of five. For more reviews, click below. We chose pulse to increase our reputation management, and upon a extensive search with different competitors, we found that pulse was the easiest for our customers to use, and it has definitely proven to be so, and we've really enjoyed it. The reasons we chose pulse were number one, because it integrated with ServiceTitan, was easily connected to our Google pages, Facebook, Yelp, had a number of integrations that worked out for us, as well as the ease of use for the customers. It has made it very easy for customers to do that. As well, we use the internal point system as a way to incentivize our technicians. Getting started with pulseM was really easy. The support team and the integration team was beyond helpful. I think it took us less than 48 hours to be up and running with pulse. And we actually got our first review from it within the first two days of using it. I firmly believe that any local service company who does service and would like to increase their Google rankings should use pulse, because it will generate reviews for you very easily without having to do any extra work. And the results with us has been phenomenal. We've gotten so many referrals just from that.
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Kenect
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