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Kenect vs pulseM: Which is a better fit?

Updated on January 5th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,479 reviews from Review Management users.
% Fit
Not enough reviews
Feature ratings
Review Request
4.4
Negative Feedback Management
3.5
Review Monitoring
5.0
Response Management
4.7
Review Notification
5.0
% Fit
Not enough reviews
Feature ratings
Review Request
4.7
Negative Feedback Management
4.6
Review Monitoring
4.7
Response Management
3.0
Review Notification
5.0
User satisfaction
4.7
User reviews91
Ease of use
4.7
Functionality
4.6
Value for money
4.5
Customer support
4.7
4.7
User reviews61
Ease of use
4.6
Functionality
4.6
Value for money
4.6
Customer support
4.8
Price starts from
/user
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Kenect is the perfect solution for businesses of any size looking to improve customer communication through texting and video chat while also generating online review and web leads.

pulseM is a review management platform that boosts the online presence, reputation, and growth of home services businesses through automated customer feedback and engagement.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Brittany M
Marketing Manager
5.0

Brittany M: Hi, my name is Brittany. I'm a marketing coordinator. I give Kenect a five out of five review. And you can find more videos like this in the link below. We use Kenect to communicate with our customers 24/7. We also use it for basic transactions as well. What we like best about Kenect is that we can send our customers deposit requests. We can send them credit apps. We can also receive and send out photos as well. And one of our number one things is that we free up our phone lines. Something we dislike about Kenect is that even though they are continuing to make upgrades, we wish they would let us know beforehand and or work out the bugs before they launch the new upgrade because we often have issues after an upgrade.

How Capterra sources reviews
View all video reviews
John G
Marketing Manager
5.0

John G.: Hi, my name's John I'm the marketing manager. I'm happy to give pulse a rating of five. For more reviews, click below. We chose pulse to increase our reputation management, and upon a extensive search with different competitors, we found that pulse was the easiest for our customers to use, and it has definitely proven to be so, and we've really enjoyed it. The reasons we chose pulse were number one, because it integrated with ServiceTitan, was easily connected to our Google pages, Facebook, Yelp, had a number of integrations that worked out for us, as well as the ease of use for the customers. It has made it very easy for customers to do that. As well, we use the internal point system as a way to incentivize our technicians. Getting started with pulseM was really easy. The support team and the integration team was beyond helpful. I think it took us less than 48 hours to be up and running with pulse. And we actually got our first review from it within the first two days of using it. I firmly believe that any local service company who does service and would like to increase their Google rankings should use pulse, because it will generate reviews for you very easily without having to do any extra work. And the results with us has been phenomenal. We've gotten so many referrals just from that.

How Capterra sources reviews
View all video reviews
User interface
212906 video thumbnail}
1 Video
235266 video thumbnail}
1 Video
212906
4 screenshots
235266
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Kenect

15/50
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Commenting/Notes
  • Communication Management
  • CRM
  • Customer Experience Management
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Language
  • Multi-Location
  • Performance Metrics
  • Purchasing & Receiving
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Reminders
  • Reporting & Statistics
  • Review Badge Management
  • Sentiment Analysis
  • SEO Management
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Visual Analytics
  • Website Integration
  • Widgets
  • Campaign Management
  • Chat/Messaging
  • Customizable Branding
  • Dashboard
  • Feedback Management
  • Negative Feedback Management
  • Real-Time Notifications
  • Response Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • SMS Messaging
  • Social Sharing
  • Template Management
  • Third-Party Integrations
See All features
Hide Review Management Software Features -

pulseM

Top Features
36/50
Show Review Management Software Features +
Kenect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
pulseM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kenect
  • By Kenect
  • Located in United States
pulseM
  • By pulseM
  • Located in United States
  • Founded in 2011
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