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JIRA Service Management vs ConnectWise SIEM: Which is a better fit?

Updated on February 11th, 2025
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Summary
Key features rated by users
Features selected based on 2,854 reviews from IT Management users.
% Fit
Missing features
Feature ratings
Server Monitoring
NA
Patch Management
4.3
Task Management
4.6
Real-Time Monitoring
4.5
Real-Time Notifications
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Server Monitoring
--
Patch Management
NA
Task Management
NA
Real-Time Monitoring
5.0
Real-Time Notifications
NA
User satisfaction
4.5
User reviews707
Ease of use
4.2
Functionality
4.5
Value for money
4.3
Customer support
4.3
4.6
User reviews46
Ease of use
4.2
Functionality
4.5
Value for money
4.5
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

ConnectWise SIEM (formerly Perch) is an ideal solution for managed service providers (MSPs), VARs, MSSPs, and enterprise organizations that need to protect against advanced cybersecurity threats.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-a68d19e0-6bf8-4350-a4b3-08dc6003b090
Heena K
Client Services Lead- EMEA
4.0

Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.

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5 screenshots
214454
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Tracking
388
Important

JIRA Service Management

Top Features
26/32
  • Event Logs
  • IT Asset Tracking
  • Real-Time Notifications
  • Security Tools
  • Server Monitoring
  • Single Sign On
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Audit Trail
  • Capacity Management
  • Compliance Management
  • Configuration Management
  • Dashboard
  • Data Import/Export
  • Incident Management
  • Issue Auditing
  • IT Asset Management
  • IT Reporting
  • Knowledge Management
  • License Management
  • Maintenance Scheduling
  • Patch Management
  • Real-Time Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Task Management
  • Third-Party Integrations
  • Ticket Management
See All features
Hide IT Management Software Features -

ConnectWise SIEM

11/32
Show IT Management Software Features +

JIRA Service Management

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ConnectWise SIEM

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JIRA Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ConnectWise SIEM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JIRA Service Management
  • By Atlassian
  • Located in United States
  • Founded in 2013
ConnectWise SIEM
  • By ConnectWise
  • Located in United States
  • Founded in 1982
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