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TestDirectly serves patients, physicians, schools, organizations, and health agencies, connecting them with laboratories for direct-to-consumer (DTC) diagnostic testing and preventative screening.
Healthcare practices who are looking to transform their patient intake, payments, and communication processes.
One of the most important aspects to a company, in my opinion, is customer service & theirs is wonderful. They are easy to get ahold of and quick to respond which is very much appreciated.
My only frustration is making sure the lab you use, will work with this software or you will be doing multiple steps not otherwise necessary.
Wonderful platform which has secured significant laboratory business for our company by way of client customization.
I found TestDirectly to be a bit confusing when setting up a Provider build vs an Organization build.
I love that it is available for our patients to schedule themselves, it's very intuitive and rarely does someone need help getting on the schedule.
There really aren't many cons. Anytime I have had a problem or an idea, a quick check in with customer service and all was solved.
I like that they can pay online and save a step at the office as well. IF you are working with a lab that is integrated the flow is seamless and very hands off for the team.
Excellent customer support, with a dedicated and responsive CSM. Seamless patient check-in process that has significantly reduced wait times.
I frequently run into the problem where a patient has made a payment and it is not entered in our EMR system so I have to double check with AccessmyIQ to look for any payments that have been missed.
We have had it for a couple years now and it’s been great for us. The clinical findings from questionnaires/assessments can transfer to the EMR and the Providers absolutely love it.
Waste of money as we have staff who can do the same things.
He has been highly responsive to our needs and concerns, and his recent onsite visit to our practice has been extremely helpful in ensuring we're making the most of the software's capabilities.
Our patients were hesitant at first because it was out of their "routine. These are regular patients and they are used to coming into the office and checking in the same way each time.
HealthAsyst has been great from a customizable standpoint. They have been really open to hearing new ideas and areas needing improved and have been responsive to implementing in upgrades.
It has cut down on paper usage, time spent scanning documents into the charts, time spent manually entering data into encounter notes, patient wait time, and the list goes on.
TestDirectly
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TestDirectly
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