ULTATEL Cloud Business Phone System vs Nectar Desk: Which is a better fit?

Zac Z

Head of SEO

Call quality and reliability are awesome. Since we moved away from a competitor, we never had an issue with call quality or call dropping anymore.

David D

CEO

Unreliable, lost calls daily, complaining customers, HANGING APPLICATIONS, and the amount of data they will ask you for in order to be able to fix absolutely anything is insane.

Our salesperson,[sensitive content hidden], was great. We didn't want to see demo's, so he did an amazing job outlining everything that they do and how it would benefit us and our company.

We loose service from time to time and have no way of communicating without the service.

Our overall experience with UltaTel has been great. I cannot say enough how impressed and happy we are with the their excellent customer service and technical support team.

We had a problem before with customers communication being scattered around.

They are responsive immediately to all of my concerns and whenever there has been a glitch, they have corrected it immediately. The follow through and follow up is excellent as well.

If your business prefers on-site assistance for installation of a phone system, you may be a little hesitant to have UltaTel as your phone service provider.

Otman O

Director of Business Development

Not only does Nectar comply with the right tools, but it helps on the other two variables. We can train our staff better and keep them more motivated.

Then they charged us over $500.00 dollars a month. We had to go through the trouble of porting it just to port it out again.

They have been so helpful addressing any questions or issues in need. The service is great and is exactly what we were looking for.

Horrible 1. We are unable to contact each other internally, we receive busy signals, when we try from outside numbers we cant get through.

The product is intuitive and is continuously being enhanced with new features for better user experience and functionality. I am happy we chose NectarDesk.

Sadly, they blame connectivity issues on all our users regardless of office, home locations and despite having different internet providers.

Otman O

Director of Business Development

Moreover, every single Nectar team member has been top notch since the beginning. They were very patient and proactive in setting up our account (integration with our hardline IVR).

No iOS app (says under development); some minor bugs when rollout of new features, but always fixed quickly.