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All Medical Practices
Dialog Health's HIPAA-compliant texting solutions are used by Fortune 500 Hospitals, Health Systems, Provider Groups, Urgent Care, Ambulatory, Insurance Companies, HR Departments, and Call Centers
The new feature adaption has been seamless. We are very impressed with the ROI.
Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right.
We are pleased with this service, and with all the elements it is being utilized for.
Sometimes it get confusing which message you are sending to the patients.
The reports are easy to read and understand and the support staff are very responsive and helpful.
There are no specific cons in the product. I just believe the sales call missed an important feature to be discussed initially with the team.
Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate.
Sometimes the software itself can be tricky to navigate for a newcomer.
I love the ease of communicating with patients. I try to answer their questions and being able to text is a great feature.
So far, I don't think there is anything I dislike about Dialog Health.
I like the fact that you can have patient interaction if they needed any help you can help.
Since its implementation, we have had fewer cancellations and no shows which impacts our surgical schedule tremendously.
This texting platform has exceeded my expectations... amazing open/response rates.
When patients don't read text message completely and misread the information given about appointment time/procedure prep.
I like how easy it is to contact patients and communicate with them.
In the past we have run into several issues with being charged for consoles that were no longer in use. This seems to have been resolved after working with our contact.
Prioritize real-user-identified key features according to your needs to find your best fit.
Vital Interaction
Top FeaturesDialog Health
Vital Interaction
Dialog Health
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