--- title: "Compare PRTG vs New Relic 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare PRTG and New Relic based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/21581-118128/PRTG-Network-Monitor-vs-New-Relic" page_type: "comparison" language: "en" --- # PRTG vs New Relic Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: PRTGNew Relic2/4 selected [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.6 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.5 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) [## PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.6 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) Starting Price $179.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.4 Customer Service 4.2 Reviews Sentiment Based on [256 reviews](#user-reviews) Positive 243 Neutral 10 Negative 3 [## New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.5 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) Starting Price $10.00 Value-for-Money 3.9 Functionality 4.5 Ease of Use 4.2 Customer Service 4.2 Reviews Sentiment Based on [199 reviews](#user-reviews) Positive 184 Neutral 12 Negative 3 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Feature ratings Alerts/Notifications 4.5 Monitoring 4.5 Alerts/Escalation 4.5 Access Controls/Permissions 4.4 Data Visualization 4.4 82%Fit High performer Feature ratings Alerts/Notifications 4.8 Monitoring 4.5 Alerts/Escalation 4.6 Access Controls/Permissions 4.5 Data Visualization 4.5 User satisfaction User satisfaction 4.6 User reviews[256](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) Ease of use 4.4 Functionality 4.5 Value for money 4.3 Customer support 4.2 User satisfaction 4.5 User reviews[199](https://www.capterra.com/p/118128/New-Relic/reviews/) Ease of use 4.2 Functionality 4.5 Value for money 3.9 Customer support 4.2 Price starts from Price starts from $179Usage Based, Per Month - Free version - Free trial Price starts from $10Not provided by vendor - Free version - Free trial Best for Best for Paessler and PRTG, are two names inseparably associated with award-winning monitoring. PRTG is the ideal solution for small to enterprise infrastructures – and sysadmins who don't want to compromise. Best for Small to large businesses in the retail, healthcare, media and entertainment, startups, nonprofit, and public sector. ## User reviews Pros & cons RA Randy A. Sr. Systems Analyst > "Tracking local network devices at an event, and with notifications when something is offline have greatly helped to reduce the stress of keeping an eye..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6535202) Rabindra K. Network Security Engineer > "The UI, while functional, feels a bit dated compared to some newer monitoring tools; it takes some getting used to" [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7063403) Joe D. Senior System Engineer > "It offers the service for free to 100 sensors, which also makes this a great product if you are in a small-medium business company. " [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7060223) MR Mathieu R. Programmeur Jouabilité > "The interface can feel overloaded with information at times, which may be overwhelming for new users." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7052442) VR Verified Reviewer IT Operations > "The fact they still provide a free version for smaller networks is great." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7139141) SG Stephen G. IT Manager > "If you require anything not ready and provided then you will need to spend a lot of time learning and playing with the system." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7065506) MR Mathieu R. Programmeur Jouabilité > "I appreciated how easy it was to track traffic and server load in real time, especially when diagnosing gameplay service issues." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7052442) Rabindra K. Network Security Engineer > "We hit some unexpected costs when scaling up our infrastructure." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7063403) Joe D. Senior System Engineer > "We enjoy that it is real-time monitoring and it alerts us using via SMS and email." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7060223) GH Guillermo H. mamagement > "Interface is a bit overwhelming, occasional false alarms." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6548246) NH Neal H. Systems Engineer > "The customization for network maps and the likes seem very limited but otherwise a great product." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7082855) Carlos C. System Administrator > "The system is so complete that it also has too much settings for each sensor which sometimes makes the work of configuring them very exausting." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6196657) NH Neal H. Systems Engineer > "Easy to use, does exactly what we want in terms of showing network event alerts as soon as they happen, allowing us to react without a steep learning..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7082855) ML Mauricio L. Account Executive > "It does not allow me to remotely intervene in my infrastructure or make adjustments online." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___5078367) LT Laura T. Marketing - Designer > "The customizable dashboards and alerts make staying on top of my network's health a cinch." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6510146) SM Sayed M. intern > "PRTG network is expensive for large network and customer support is slow." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6011617) VR Verified Reviewer IT Operations > "It's ease of you and ability to support almost any network device." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7139141) VR Verified Reviewer Assistant Director IT > "application is not complete as 1 stop solution for everything related to network and server monitoring, many features and not integrated with each other" [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4101642) WP Warren P. Group IT Manager > "The initial setup of PRTG is very easy, and the 100 free sensors allows you to monitor a reasonable part of your network for free to determine that it..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6198482) AFM Ahmad Fahmi M. Network Specialist > "Not able to run on Linux or other non-Windows operating system." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6195796) MK Michal K. IT Engineer > "I was only testing this tool, it surprised me with the amount of sensors I could set up." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7080778) JB Jason B. Network Administrator > "The interface is can be overwhelming (not sure how to avoid that) and it's frustrating that it's not possible to multi-select objects on a map and move..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4362052) CB Chad B. IT Coordinator > "One common positive aspect users highlight is the real-time insights provided by PRTG, which allow them to proactively identify and address network..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6196601) LH Lars H. System Engineer > "there is not a lot I can wirte here, maybe sometime the lack of support by phone" [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6199093) KP Krunal P. Cybersecurity Analyst > "PRTG captures a big picture overview of an organization's entire infrastructure, the good and the bad which creates a reliable source for users who are..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6488316) SB Sebastian B. Global Infrastrucure and Security Manager > "Planning is more tedious then setting it actually up." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6199095) MS Michael S. Senior Manager, Information Technology > "PRTG has allowed us to accurately monitor our network and systems as well as been the forefront of our notification system for 10+ years." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6196557) ZS Zahid S. Lead Engineer > "May not be scalable in very very large environment." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4277330) SG Stephen G. IT Manager > "There is a lot of customization available." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7065506) JB Jason B. Network Administrator > "Smaller shops would have a hard time validating the cost. " [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4362052) Rabindra K. Network Security Engineer > "The real game changer for me has been the intuitive dashboard." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7063403) JT John T. IT Manager > "backup is a big headache still, and no easy way to do it." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4315635) Joe D. Senior System Engineer > "It is easy to setup and use and within a few minutes you would have a functional alerting system." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7060223) NS Nico S. Director IT > "Performance consuming WMI sensors bribging server to crash often" [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___3812110) RD Rafael D. Automation Specialist > "This centralized view of network health allows for swift issue identification and resolution." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6247322) MF Marco F. Datacenter Administrator > "Map designer must be changed, is so hard to use!" [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4317546) ML Mauricio L. Account Executive > "It has interesting dashboards and templates that are quite good for creating management reports." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___5078367) Carlos C. System Administrator > "Very rarely, after an update, some sensors start to malfunction" [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___3489582) SB Sebastian B. Global Infrastrucure and Security Manager > "Getting all topics covered that you want to monitor is a hard task but then implementing all checks with PRTG is a breeze!" [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6199095) JT John T. IT Manager > "Dashboard are not easy to me." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4315635) AM Alejandro M. IT Support Engineer > "PRTG is a powerful tool that greatly helps any IT team, by relying on protocols such as snmp and netflow among others, it allows to acquire very accurate..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4932797) EM Esben M. IT Specialist > "The unusual traffic monitoring is not really useful." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___3489673) Jhon V. Master of Information Technology > "Our level 1 support work is to timely detect those technical events that affect the network infrastructure and which are reflected in the reports created..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4820724) EM Esben M. IT Specialist > "Some of the setup is a bit tricky." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___3489673) SA Samuel A. Software > "A versatile network watchdog, offering impressive system health features and easy integrations with servers, switches, routers, and firewalls." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4829532) MP Mithila P. Senior Technical Support Engineer > "In administering and troubleshooting documentation is not clear though and hard to understand." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___2608713) Alejandro Enrique M. Helpdesk Operations Supervisor > "Honestly I have used several tools that allow us to perform the analysis of our IT infrastructure and I can say that PRTG has given us a hand in relation..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4819429) RL Rein L. Monitoring engineer > "If you want to go out-of-the box there is a big chance of false positives." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___2933138) AM Alejandro M. IT Support Engineer > "The tool provides us with certain functionalities adaptable to our network topology in order to have 24/7 monitoring of each of the elements involved;..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4932797) JJ Jimmy J. owner > "The interface was a little weird to understand at first." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___2877899) ID Ivan D. Managing Partner > "Not only did we appreciate the depth and capabilities of the product, but also the customization and granularity of it, allowing us to view the same..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___4372342) TM Thatayaone M. Director, Consulting Engineer > "Not that easy to set up if you are not familiar with it." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___2465700) MS Michael S. Senior Manager, Information Technology > "There tool has been easily implemented in multiple environments and for multiple workloads for us." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6196557) MR Mathieu R. Programmeur Jouabilité > "The interface can feel overloaded with information at times, which may be overwhelming for new users." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7052442) RB Rene B. IT System Engineer > "Also the possibility to write own sensors with Powershell or other languages is very good." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6126206) JJ Jimmy J. owner > "The interface was a little weird to understand at first." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___2877899) SP Stefano P. Head of ICT > "Over the past year, my experience with PRTG Network Monitor has been transformative for our network infrastructure management." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6196203) SG Stephen G. IT Manager > "If you require anything not ready and provided then you will need to spend a lot of time learning and playing with the system." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___7065506) JnA Julián A. Lead engineer monitoring and automation IT > "It is an easy to configure tool, the configuration process does not take more than 10 minutes and it is not necessary to install agents on all your..." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6199770) SM Sayed M. intern > "PRTG network is expensive for large network and customer support is slow." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6011617) MYC Mohd Yusri C. Core Network Performance > "The best real time monitoring to monitor network health." [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6195832) LH Lars H. System Engineer > "there is not a lot I can wirte here, maybe sometime the lack of support by phone" [See full review](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#Capterra___6199093) [View Reviews](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) LP Lorenzo P. Application Manager > "It provides a comprehensive and powerful platform for monitoring applications, infrastructure, and user experience in one place." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___7176912) LP Lorenzo P. Application Manager > "Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___7176912) LP Lorenzo P. Application Manager > "The alerting system is also reliable and helps quickly identify issues before they impact users." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___7176912) RP Ruchika P. Site Reliability Engineer > "The incidents do not auto resolve instantly specially for process monitoring. When there are same alerts from different conditions..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6863048) CT Clara T. Accountant > "I appreciate how New Relic’s dashboards display live performance for our billing apps, allowing me to identify slowdowns that could..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6779860) VR Verified Reviewer Program Support I > "We can only see 30 days' worth of data, which hinders us from tracking incidents that happened more than a month ago." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6663042) Ash B. Director of IT > "Overall its a value and makes monitoring much easier with a wide variaty of options and metrics." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___7018169) ML Mauricio L. Senior Software Engineer > "I bit obtuse in making clear stuff like appdex. When I used this back in 2018-2021, I was hable to priorize stuff by endpoints by..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6641698) MC Mark C. Product Manager > "Overall,New Relic is easy to use straight off the bat, it can be easily integrated with other solutions and has easy to setup..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___7032872) RM Rahul M. engineer > "sometimes custom visualizations such as 'pathpoint' are prone to bugs and Not available to view." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6862521) RP Ruchika P. Site Reliability Engineer > "I like how New Relic provides deep visibility into applications and infrastructure through one unified platform." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6863048) VR Verified Reviewer Head Of Development > "The pay as you go pricing continues to increase on at least a quarterly basis, which is a little annoying." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6885869) TB Tamer B. Prodops Engineer > "New Relic is a great tool for our monitoring and we use it for infrastructure and synthetic monitoring" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6690224) VR Verified Reviewer QA and Observability Engineer > "Really good technical product, but for large enterprise environments the licence model is causing problems, it's user based" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6135082) RM Rahul M. engineer > "Lot of material available online to learn nuances of the tool" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6862521) VR Verified Reviewer Senior Software Engineer > "The charts don’t drill down, and NRQL is a little hard to read." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___4928748) YR Yeamin R. Senior DevOps Engineer > "NewRelic is a market leader in providing Alerting and monitoring of business critical servers in the Cloud." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6011291) VR Verified Reviewer CTO > "However, once we started the deployment, and despite the fact we were having a very simple infrastructure (Linux + PHP + MySQL +..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) ML Mauricio L. Senior Software Engineer > "Error tracking I believe is better as well from what I recall." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6641698) LK Lukasz K. IT Security Manager > "We were migrating our infrastructure to the cloud (Microsoft Azure) and at the time New Relic could not provide us required checks..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2560218) JM Javier M. Project Manager > "Some services were difficult to set-up, but now everything works as intended." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6541177) VR Verified Reviewer CTO > "After all these headaches, we decided to part ways with NewRelic, but then discovered you cannot actually close your account online." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) RP Ruchika P. Site Reliability Engineer > "I also appreciate the ease of integration with cloud providers." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6863048) VR Verified Reviewer CTO > "After a successful installation, we still did not receive any MySQL-related data." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) Daniel H. Technical Lead > "We set up New Relic as we needed a observability platform that we could use to Troubleshoot infrastructure, view logs and use the..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___4540618) Sarah C. Speech Language Pathologist > "There weren't any good ways to manage and monitor the runtime memory of each app, which was a frustrating feature to be missing..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2949903) VR Verified Reviewer QA and Observability Engineer > "Synthetic checks and alerts are very well and teams can get there information to troubleshoot their applications" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6135082) JM Jonathan M. IT Director > "Their documentation is often out of date because of these changed. " [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3688760) TC Tarnika C. Product Specialist > "very easy to use, multiple filters and interfaces to work with" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6712076) VR Verified Reviewer Senior Analyst > "Higher cost, log management is not efficient and less user friendly." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3447898) TB Tamer B. Prodops Engineer > "It is easy to use and has a lot of options for monitoring" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6690224) VR Verified Reviewer CTO > "Can't close your Account nor reach out to Support to do so" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) Arjun K. Founder > "New Relic's streamlined setup process and Heroku integration allowed me to start monitoring and optimizing my application's..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___4817675) VR Verified Reviewer CTO > "We had evaluated NewRelic several years ago but the product was too complex and unstable." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) Bishal D. Software Engineer > "I like how its dashboard looks clean and easy to use." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6672763) DP Dan P. Senior BI Developer > "Our specific implementation required custom metrics to be created and these were not intuitive to query and use.. " [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2715585) VR Verified Reviewer Engineering Manager > "It is so easy to implement new relic, the most that I like is its collector" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6641339) Dylan W. Founder, Engineer > "Seem to be entrenched in their industry, trying to hound customers for more money each year, but simultaneously providing less value..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) YR Yeamin R. Senior DevOps Engineer > "Easy integration with messaging tools like Splunk and paging tools like OpsGenie." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6011291) LS Leon S. Managing Director > "When using multiple modules on a bigger infrastructure it can get quite expensive." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2887263) KR Keerthi R. Product owner > "Configuring and using the alerts to get the application insights is really good" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6284066) LK Lukasz K. IT Security Manager > "Covering all cloud assets was also not possible." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2560218) JM Javier M. Project Manager > "Overall, our experience once set-up is good." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6541177) Dylan W. Founder, Engineer > "Even lowest tier email support apparently requires paying more than $2000 per year." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) SK Stanislav K. Developer > "great APM features, helps a lot with troubleshooting slow transactions with great insights on application traces;" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3093732) Dylan W. Founder, Engineer > "Cost is extremely high compared to the value of the service being provided." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) KB Keith B. Project Manager > "I love the user interface as it is so friendly." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___6298688) Dylan W. Founder, Engineer > "The designers and developers are clearly bad or mediocre." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) VR Verified Reviewer Software Manager > "Great tool to query logs and make custom graphs or get to the raw information." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3237302) LP Lorenzo P. Application Manager > "Additionally, setting up custom dashboards and alerts can be time‑consuming and sometimes unintuitive. While the platform is..." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___7176912) VR Verified Reviewer Senior Software Engineer > "The metrics they support are industry leading and they’re driving them." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___4928748) VR Verified Reviewer Senior Analyst > "Higher cost, log management is not efficient and less user friendly." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3447898) MP Manjeet P. Developer > "It is pretty easy to integrate with the cloud regardless of provider" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3978335) VR Verified Reviewer CTO > "We had evaluated NewRelic several years ago but the product was too complex and unstable." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3780927) VR Verified Reviewer Software Manager > "It' s an essential tool for teams on-call that needs to understand alerts in their apps" [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3237302) DP Dan P. Senior BI Developer > "Our specific implementation required custom metrics to be created and these were not intuitive to query and use.. " [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2715585) VR Verified Reviewer Software Engineer > "Overall, New Relic One does a great job for real time monitoring and error aggregating." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___3519883) Dylan W. Founder, Engineer > "Even lowest tier email support apparently requires paying more than $2000 per year." [See full review](https://www.capterra.com/p/118128/New-Relic/#Capterra___2495531) [View Reviews](https://www.capterra.com/p/118128/New-Relic/reviews/) ## User interface [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/) 4.58 (256) [New Relic](https://www.capterra.com/p/118128/New-Relic/) 4.51 (199) ### Features PRTG Top features 30/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Asset Lifecycle Management - Audit Management - Audit Trail - Authentication - Automated Scheduling - Automatic Backup - Automation - Autonomous Task Execution - Bandwidth Monitoring - Baseline Manager - Capacity Management - Capacity Planning - Compliance Management - Configuration Management - CPU Monitoring - Credential Management - Cross-system Integration - Customizable Dashboard - Customizable Reports - Dashboard Creation - Database Monitoring - Data Migration - Data Storage Management - Data Visualization - Decision Making - Diagnostic Tools - Disaster Recovery - Drag & Drop - Email Alerts - Email Monitoring - Event Logs - Event Tracking - Generative AI - HIPAA Compliant - Immediate Alert Notification - Incident Management - Inventory Management - Issue Management - Maintenance Scheduling - Monitoring - Multi-step Planning - Natural Language Interaction [See all features](https://www.capterra.com/p/21581/PRTG-Network-Monitor/#features) New Relic 19/50 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Adaptive Learning - AI Copilot - Alerts/Escalation - Alerts/Notifications - API - Asset Lifecycle Management - Audit Management - Audit Trail - Authentication - Automated Scheduling - Automatic Backup - Automation - Autonomous Task Execution - Bandwidth Monitoring - Baseline Manager - Capacity Management - Capacity Planning - Compliance Management - Configuration Management - CPU Monitoring - Credential Management - Cross-system Integration - Customizable Dashboard - Customizable Reports - Dashboard Creation - Database Monitoring - Data Migration - Data Storage Management - Data Visualization - Decision Making - Diagnostic Tools - Disaster Recovery - Drag & Drop - Email Alerts - Email Monitoring - Event Logs - Event Tracking - Generative AI - HIPAA Compliant - Immediate Alert Notification - Incident Management - Inventory Management - Issue Management - Maintenance Scheduling - Monitoring - Multi-step Planning - Natural Language Interaction [See all features](https://www.capterra.com/p/118128/New-Relic/#features) ### Recognition No recognitions have been awarded to PRTG No recognitions have been awarded to New Relic ### Deployment & support PRTG Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos New Relic Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details PRTG - By Paessler GmbH - Located in Germany - Founded in 1997 New Relic - By New Relic - Located in United States - Founded in 2008 ## Popular Comparisons [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) vs [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[4.58 (339)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) $179/month Price $95/year 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/21581-251336/PRTG-Network-Monitor-vs-ManageEngine-OpManager) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) $10 Price $10/month 4.5 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/118128-168192/New-Relic-vs-Site24x7) [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) vs [Site24x7](https://www.capterra.com/p/168192/Site24x7/)[4.71 (381)](https://www.capterra.com/p/168192/Site24x7/reviews/) $179/month Price $10/month 4.5 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/21581-168192/PRTG-Network-Monitor-vs-Site24x7) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [ManageEngine OpManager](https://www.capterra.com/p/251336/ManageEngine-OpManager/)[4.58 (339)](https://www.capterra.com/p/251336/ManageEngine-OpManager/reviews/) $10 Price $95/year 4.5 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/118128-251336/New-Relic-vs-ManageEngine-OpManager) [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) vs [ManageEngine OpUtils](https://www.capterra.com/p/172325/ManageEngine-OpUtils/)[4.42 (130)](https://www.capterra.com/p/172325/ManageEngine-OpUtils/reviews/) $179/month Price $138/year 4.5 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/21581-172325/PRTG-Network-Monitor-vs-ManageEngine-OpUtils) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [ManageEngine Applications Manager](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/)[4.63 (268)](https://www.capterra.com/p/172323/ManageEngine-Applications-Manager/reviews/) $10 Price $395/year 4.5 Features 4.7 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/118128-172323/New-Relic-vs-ManageEngine-Applications-Manager) [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $179/month Price $1.75 4.5 Features 4.2 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-21581/N-central-vs-PRTG-Network-Monitor) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [Datadog](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/)[4.57 (368)](https://www.capterra.com/p/135453/Datadog-Cloud-Monitoring/reviews/) $10 Price $15/month 4.5 Features 4.5 4.2 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/118128-135453/New-Relic-vs-Datadog-Cloud-Monitoring) [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) vs [Icinga](https://www.capterra.com/p/163153/Icinga/)[4.70 (47)](https://www.capterra.com/p/163153/Icinga/reviews/) $179/month Price Contact vendor for pricing 4.5 Features 4.7 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/21581-163153/PRTG-Network-Monitor-vs-Icinga) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [N-central](https://www.capterra.com/p/13803/N-central/)[4.16 (253)](https://www.capterra.com/p/13803/N-central/reviews/) $10 Price $1.75 4.5 Features 4.2 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/13803-118128/N-central-vs-New-Relic) [PRTG](https://www.capterra.com/p/21581/PRTG-Network-Monitor/)[4.58 (256)](https://www.capterra.com/p/21581/PRTG-Network-Monitor/reviews/) vs [Remote Monitoring and Management](https://www.capterra.com/p/144309/Atera/)[4.53 (461)](https://www.capterra.com/p/144309/Atera/reviews/) $179/month Price $129/month 4.5 Features 4.3 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/21581-144309/PRTG-Network-Monitor-vs-Atera) [New Relic](https://www.capterra.com/p/118128/New-Relic/)[4.51 (199)](https://www.capterra.com/p/118128/New-Relic/reviews/) vs [Zabbix](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/)[4.70 (111)](https://www.capterra.com/p/135902/Zabbix-Monitoring-Solution/reviews/) $10 Price $50/month 4.5 Features 4.6 4.2 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/118128-135902/New-Relic-vs-Zabbix-Monitoring-Solution)