Capturi vs Rilla: Which is a better fit?

In general, the time they spend on each customer is simply amazing and a big part of our success with the platform.

It can be difficult as a new user to find out about all the options available in capturi.

The ease of use is very helpful, ensuring active use in an often timeframe. The learning curve for me was quite steep, however being an active user now for a few years, it comes almost natural to me.

There are so many ways to set up your trackers that it can be difficult to find your way around until you've learnt capturi correctly.

Capturi Customer Success knows this and they are great at guiding you through the platform and how to use it.

There are so many options in the program that it can be difficult to choose where you want to focus.

The dash boards gives me a good overview to all aspects in our conversations, how our customer satisfaction is, and where we can focus to improve.

Management has access to real examples of less successful interactions for roleplaying to help improve low-performing agents/employees.

Mark M

COO

I think that the AI piece is overly kind to sales reps. There should be a feature where the sales lead is dispositioned. If the lead is Lost, then AI ought to try to figure out why that lead was lost.

I think Rilla itself is good. It’s all up to how your manager uses the app to its effectiveness to benefit your team.

That it doesn't always record. I don't like this to begin with and then when it doesn't record it makes for a bad outcome.

ITS BEEN GREAT.GOING BACK AND LISTENING TO YOUR CALL AND SEEING WHAT YOU COULD HAVE DONE BETTER IS A GREAT WAY TO IMPROVE YOURSELF.

At the beginning it is a painful process to implement it with the sales reps since they feel there’s a big brother aspect. But they get used to it after a while.

An excellent resource if you’re always trying to grow and sharpen your skills. It’s easy to use and fun to replay and able to hold yourself accountable.

Rilla is aware and working on this, but we are losing approx 10% of our calls to early termination of the recording.