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Vivantio vs Mayday: Which is a better fit?

Updated on December 29th, 2024
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Summary
Key features rated by users
Features selected based on 2,143 reviews from Knowledge Base users.
% Fit
Missing features
Not enough reviews
Feature ratings
Knowledge Management
2.0
Content Library
NA
Full Text Search
--
Document Storage
--
Text Editing
--
% Fit
Not enough reviews
Feature ratings
Knowledge Management
4.8
Content Library
4.5
Full Text Search
4.6
Document Storage
4.8
Text Editing
4.7
User satisfaction
4.3
User reviews178
Ease of use
4.2
Functionality
4.2
Value for money
4.3
Customer support
4.4
4.7
User reviews24
Ease of use
4.8
Functionality
4.5
Value for money
4.2
Customer support
4.7
Price starts from
/user
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.

Scaleups and enterprise companies with high customer service intensity

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
216733
5 screenshots
247599
5 screenshots

Vivantio

29/39
  • Chatbot
  • Content Library
  • Drag & Drop Editor
  • Email Alerts
  • Mobile Alerts
  • Online Forums
  • Pre-built Templates
  • SEO Management
  • Web Notifications
  • Wiki
  • Alerts/Notifications
  • API
  • Catalog Management
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Branding
  • Customizable Templates
  • Dashboard
  • Document Storage
  • Feedback Management
  • Full Text Search
  • Knowledge Management
  • Live Chat
  • Mobile Interface
  • Multi-Language
  • Real-Time Notifications
  • Real-Time Reporting
  • Reporting/Analytics
  • Reporting & Statistics
  • Rich Text Editor
  • Self Service Portal
  • Social Media Integration
  • Templates
  • Text Editing
  • Third-Party Integrations
  • User Management
  • Website Integration
  • Widgets
  • WYSIWYG Editor
See All features
Hide Knowledge Base Software Features -

Mayday

Top Features
33/39
Show Knowledge Base Software Features +

Vivantio

--

Mayday

--

Vivantio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Mayday
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Vivantio
  • By Vivantio
  • Located in United States
  • Founded in 2005
Mayday
  • By Mayday
  • Located in France
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