Squaretalk vs Callroute: Which is a better fit?

Was very impressed with the interface and the team was with me the whole journey. Awesome customer experience.

Support was worthless, again not helping at all. After 2 weeks of wasting a lot of time on this, I decided to just give up an not waste energy on this bs anymore.

Squaretalk is an outstanding call center platform with a user-friendly interface that allows seamless integration with Salesforce.

Something I think they are missing is identifying who is calling from their platform. Even though you can integrate it into your CRM and you would have all the data available.

It's very important for any call center to have this kind of assistance. This program can make everyone's work easier, and also is very good at marketing purposes.

So far I have no criticism of the system; except for two brief moments when the system failed to convert the call. Specific cases, without a doubt.

This company have a great product with great customer support. The software is friendly and good people are behind it.

If we do not report a specific problem or failure ourselves, the technical team does not detect it on its own e.g. ringing calls, to slow server for no.