NextGen Enterprise vs Prime Suite: Which is a better fit?

The best part of NextGen is the ability to customize the templates and documents. With some knowledge of SQL and Crystal Reports, we can get meaningful and actionable reports.

For Self-Pay issues, there is no way for errors to be caught.

Overall, my experience with Nextgen is great. Tech support is outstanding, the application is easy to use.

The new patient portal is also a buggy mess that we cannot get to work any time there is an update.

I think it has great qualities that just need some tweaking to be really fantastic.

My team has experienced an ever-increasing number of tickets go completely unanswered, then when tracked down they are just listed as known issues and forgotten about.

That it is easily customizable/configurable. Love that we can create a template on our own if NextGen doesn't have one that pertains to what we need.

It is blocky and does take more clicks than other EMR systems to get where you need to go sometimes. Also could use an overhaul on the permissions that allow potential for mistakes.

We have great in office support and we felt that we were properly prepared to "go live' when the time came. The customer support team was superb and helped us every step of the way.

We lost more than six months of billing before we could get it working correctly. The system can go down with updates, hardware and software corruption or breakdown.

The forward facing application is intuitive and easy to learn. The interoperability/interface teams have been flawless and wonderful to work with.

It is limited in how it can adapt to other specialties which is a problem for multi-specialty practices.

You can either call or enter a support ticket online. The staff are always pleasant and helpful staying on the phone with you till they find the solutions or finding someone who can help you.

Hard to get customization or changes to issues in the system. Every update has system error that may take until the next update to get fixed, even though it is a system wide productivity problem.

PrimeSpeech, which our doctor LOVES gives him the capability to dictate directly into the chart, which improves time savings and accuracy. PrimeDataCloud is where we go to visit our dashboards.

Ordering procedures is dreadfully and painfully slow and awkward. The patient portal seems meaningless.