# Compare JIRA Service Management vs LogMeIn Resolve 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare JIRA Service Management and LogMeIn Resolve based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/227102-249584/JIRA-Service-Management-vs-GoTo-Resolve

---

# JIRA Service Management vs LogMeIn Resolve Features and Cost Comparison

Last updated May 19th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

JIRA Service ManagementLogMeIn Resolve2/4 selected

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

[## JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.5 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting Price

$20.00/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [770 reviews](#user-reviews)

Positive

706

Neutral

49

Negative

15

[## LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)[4.4 (214)](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Starting Price

$29.00/month

Value-for-Money

4.3

Functionality

4.4

Ease of Use

4.5

Customer Service

4.2

Reviews Sentiment

Based on [214 reviews](#user-reviews)

Positive

192

Neutral

16

Negative

6

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## Summary

* * *

Key features rated by users

Features selected based on 4,245 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

68%Fit

Missing features

Feature ratings

Ticket Management

4.6

Real-Time Notifications

NA

Third-Party Integrations

4.2

Customizable Fields

4.5

Performance Metrics

3.0

60%Fit

Missing features

Feature ratings

Ticket Management

4.0

Real-Time Notifications

4.2

Third-Party Integrations

NA

Customizable Fields

4.0

Performance Metrics

NA

User satisfaction

User satisfaction

4.5

User reviews[770](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Ease of use

4.2

Functionality

4.5

Value for money

4.3

Customer support

4.3

User satisfaction

4.4

User reviews[214](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

Ease of use

4.5

Functionality

4.4

Value for money

4.3

Customer support

4.2

Price starts from

Price starts from

$20Per User, Per Month

-   Free version
-   Free trial

Price starts from

$29Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

Jira Service Management is used by IT support teams, IT operations departments, HR departments, engineering teams, facilities managers, and enterprise organizations.

Best for

IT professionals and MSPs in upper midmarket and enterprise organizations managing endpoint security, compliance, remote support, and helpdesk operations.

## User reviews

Pros & cons

BT

Benjamin T.

IT-Systemadministrator

> "It integrates seamlessly with other tools in the Atlassian ecosystem and allows teams to build highly tailored workflows and automations."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143024)

AP

Adam P.

Managing consultant

> "The main drawback for me was the complexity that comes with its flexibility. While the customisation options are powerful, they can make the..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744)

EW

Emma W.

Marketing Manager

> "What I really like about Jira is the ability to create multiple boards for different teams, which keeps workstreams clearly organized and..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822)

DG

Damian G.

CTO

> "Due to specific usage in company im missing a feature of sth like saving specifics tickets in kind of folder just to me or tags for better..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7112861)

RK

Raul K.

Group Director of Technology

> "It has a wide range of API integrations, and has excellent tools such as Confluence, Jira Software and Kanban boards that make the whole..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7037998)

EW

Emma W.

Marketing Manager

> "One challenge I’ve experienced with Jira is that, as a ticket submitter, it can be difficult to easily find and keep track of all the..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822)

KP

Katrina P.

IT Analyst

> "It has a lot of tools like Scrum and Kanban boards, backlogs, and customizable workflows"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569)

SR

Shilpa R.

QA

> "Unable to create folders or sub folders within the test cycles like how we can create for test cases in the repository"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7026090)

ES

Elias S.

Marketing Coordinator

> "I like how Jira Service Management streamlines project management, support tickets, prioritization, and SLA tracking in one efficient..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7005112)

AR

Arti R.

Software engineer

> "The interface feels cluttered at times, and customization options can be complex."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966)

BL

Bruno L.

Consultant

> "It allows to easily create assets and manage portfolios, even for starters in the teams."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138561)

MG

Mike G.

Member of Technical Staff

> "Sometimes moving item and assigning it to different sprint from a service request is not the most convenient."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044)

VR

Verified Reviewer

Junior Software Engineer

> "We can set up a new portal in minutes for every new project and easily tie the tickets to our internal Jira Software projects keeping..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6329273)

VR

Verified Reviewer

Talent Development Program Manager

> "Complexity begets complications sometimes… As a project admin, at times I would be overwhelmed with all of the optionality!"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7125515)

FH

Freda H.

VP Sr. Manager Operations Technology

> "Overall JIRA service management allows increase in production, a service orientated infrastructure emerged while the company continued to..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712)

Hameeda T.

Technical Analyst

> "Some advanced features are hard to configure without technical knowledge and the interface can feel cluttered"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7113498)

HN

Harshad N.

Technical Support Expert

> "Jira service management is one of the effective tools for managing and tracking the product's internal progress and reports based on bugs,..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913)

EW

Emma W.

Marketing Manager

> "They don’t always appear in my recent items, which makes visibility and follow-up more time-consuming than it should be."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7099822)

KP

Katrina P.

IT Analyst

> "It allows for easy project management and helps to identify bugs/issues."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7049569)

AR

Arti R.

Software engineer

> "Jira Service Management can be a bit overwhelming at first, with a steep learning curve for new users."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7138966)

AM

Antti M.

Product Owner

> "In no time you can set up a basic customer support flow, and with time you can get highly automated customer support flows."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649)

VR

Verified Reviewer

Sales Manager

> "The interface feels complex and not very intuitive, which can slow down day-to-day use."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7143131)

EAJ

Esami Allan J.

Web Developer

> "My favorite feature about Jira Service Management is automation which streamline the entire workflow ,improving efficiency."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6856000)

JaK

Jarosław K.

Director of Support Services

> "This product is also rarely able to cover your scenarios to the full unless you have an engineer ready to create 3rd party applications or..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708)

Eric T.

Director, Digital Transformation

> "As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242)

EW

Evelyn W.

IT Assistant

> "Permission layers and admin tabs are confusing, automation rules need many clicks, and no quick auto-close after few days"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804)

Swathi J.

Software Developer

> "It helps me customize workflows and automate repetitive tasks, improving the overall team efficiency."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026)

VR

Verified Reviewer

Consultant

> "Perhaps too many customization options break peoples back."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6888015)

FH

Freda H.

VP Sr. Manager Operations Technology

> "Teams created and developed workflows with out of the box capabilities provided Intergrations of apps that prove to be necessary to achieve..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6667712)

DM

David M.

Director, Human Resources

> "It's very difficult to be the "administrator" and look at current tickets for your teams/staff and how many were completed, in-progress, etc."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6784296)

RM

Robert M.

Cybersecurity Engineer

> "Provide great dashboards and reports that gives data needed for decision making about service operations .Its"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158)

Swathi J.

Software Developer

> "Pricing is getting expensive, and reporting is flexible but can be unintuitive without add-ons."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6844026)

AP

Adam P.

Managing consultant

> "how well it brought structure and visibility to complex service workflows."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7051744)

HH

Houcem H.

CISO

> "The biggest downside is that customization, while powerful, can be overly complex for non-technical users."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622104)

VR

Verified Reviewer

IT Operations

> "We like the admin portal and how it ties in with other Jira products such as Trello."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7129749)

MP

Mario P.

QA Engineer

> "The user interface is not as intuitive as I’d like, and some tasks take more clicks than necessary."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6622705)

RR

Richard R.

IT Manager

> "Overall as a starting point, it worked, but the group as a whole needed a more elaborate solution with a focus on more detailed reporting for..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6846976)

AM

Antti M.

Product Owner

> "The Atlassian products don’t have that Atlassian-feel anymore to be honest."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6828649)

PS

Paola S.

product designer

> "the most awesome about JIra Service Management is the design and the clarity of section of timing and scalable map of projects"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6744026)

CS

Carlos S.

Quality Engineer

> "The lack of possibility to integrate with sharepoint domain."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6474886)

LN

Luciano N.

Senior Film Technician

> "Really good and easy, ticketing is good and being able to allocate work & comments are helpful over long periods of time"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7109408)

NR

NehA R.

QA Manager

> "Sometimes, Jira shows loading issues when opening attachments"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6673404)

RM

Robert M.

Cybersecurity Engineer

> "Offer robust features that helps to improve the customer experience and reduces workload on customer support team."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6862158)

AM

Alex M.

IT Service Manager

> "Compared to the other Atlassian products this is on the much more expensive side as you require more-and-more agents."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6441994)

VR

Verified Reviewer

Sr People Ops

> "Overall, It's a good experience and teams definitely need a platform to receive their tickets and distribute workload among members. Although..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7041624)

AP

Amitabh P.

Technical support engineer

> "Little bit complicated platform with excessive options."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373)

Eric T.

Director, Digital Transformation

> "Being able to tie KBs to the customer interface is extremely helpful."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7086242)

Naveen C.

Senior Technical Manager

> "Pricing is a bit concern for businesses with limited budgets."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6640468)

Edward K.

App Integrations Specialist

> "The product can be configured in many different ways to support your requirements, and it's good value for small teams."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7004161)

MM

Madilyn M.

Senior Research Associate

> "There is a lot going on with different boards, timelines, and tickets so it can be easy to lose track of everything and for things to be..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118182)

MG

Mike G.

Member of Technical Staff

> "You can easily create and assign IT service request."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7077044)

HN

Harshad N.

Technical Support Expert

> "Extremely costly for small organizations to buy and manage."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6703913)

JM

Jessica M.

Customer Service

> "The automation features and customizable workflows have streamlined our processes and improved our response times significantly."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6646556)

NT

Nathan T.

Network Infrastructure Manager

> "It's very difficult to setup requires alot of time and effort and the software is not userfriendly so if you're implenting for a team that..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4873006)

JH

Julio H.

It analyst

> "Reliable tool for handling IT service requests and incidents. Once you get past the initial setup, it’s very efficient and helps improve..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532)

Sugam P.

Project Manager

> "It feels extremely slow because there are so many repeating, mainly identical empty fields that must be filled out repeatedly."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5054864)

KS

Katie S.

Operations Manager

> "I think if they had a quick start guide for collaborative inbox, it would be a great tool for small businesses."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6881662)

GM

Gilberto M.

Technical Product Manager

> "The setup interface is clunky and unintuitive at times, for all the benefits of being a part of the Atlassian environment, it suffers from..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___3681639)

MJ

Michael J.

Digital Marketer

> "Native integration with Jira Software is a big plus for dev-related issues."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6819276)

DS

Dayley S.

Web Developer

> "There’s always an issue when adding bulleted lists! When starting a paragraph underneath it always seems to indent it."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4928971)

Marko S.

Director

> "I have managed to segment everything, from IT aspects to our forecasting aspects in no time."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___7006258)

Mark H.

Senior Administrator

> "Features in the cloud version are sometimes spotty, and guidance is inconsistent."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4813140)

AF

Adrian F.

CTO

> "The customizable workflows and powerful search functionality make it a must-have for IT teams."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6481012)

FJ

Frank J.

Network Architect

> "Some working flow is not flexsible for me， not sure whether it is a configuration issue or not？"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6141330)

JaK

Jarosław K.

Director of Support Services

> "The framework is flexible and allows it to be modified or extended through the application of 3rd party scripts or plugins."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6711708)

KB

Kirstin B.

VP Content Strategy

> "I have yet to meet a system that we cannot integrate into our jira instance."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509)

AH

Aaron H.

Sales and Inventory Analyst

> "The platform can scale from small teams to large enterprises, making it suitable for organizations of various sizes."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6551147)

TT

Terry T.

IT asset manager

> "The out of box feature in this module was not useful for my purposes."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6082284)

JH

Julio H.

It analyst

> "The customizable workflows and automation features save a lot of time and help keep everything organized."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6665532)

KB

Kirstin B.

VP Content Strategy

> "Setting up the workflow design is a little overwhelming for a novice user."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5001509)

AP

Amitabh P.

Technical support engineer

> "It is extremely helpful product to know the developement and bugs related progress and to keep track on all the ongoing information."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6577373)

FV

Filippo V.

CTO

> "It is very difficult to set up."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6796996)

PA

Peter A.

IT Asset,Configuration Manager, Service Catalog and Knowledge Manager

> "I like the fact that you pick a ticket and find all related tickets or related dependency services being affected by the incidence raised."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6584366)

EW

Evelyn W.

IT Assistant

> "But learning part is rough."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6803804)

CF

Carlos F.

Endpoint System Administrator

> "With the seamless tools imbedded in the program, it has enhance our productively and user communication."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6496603)

MF

MARITZA F.

BILLER

> "SOME TIMES WE CAN NOT TO CONNECT TO THE SUPPORT"

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6104781)

LP

Lucas P.

Senior Software Engineer

> "Powerful project tracking: it provides an extensive range of tools and features to effectively manage software development projects,..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___4961179)

YS

Yuval S.

IR Analyst

> "The colors are boring, they can add more life to it."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___6118822)

AM

Aditya M.

QA Lead

> "its workflow management - easy transition from one state to another .access management - restricting users from updating or configuring..."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5026412)

BD

Bishal D.

Backend Developer

> "It was costly for us when we used it for the startup company."

[See full review](https://www.capterra.com/p/227102/JIRA-Service-Management/#Capterra___5097214)

[View Reviews](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Mai M.

Managing Director

> "It's been a super powerful tool for our team to use with all clients across the country."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___7120409)

TB

Tonia B.

Director of IT

> "It often resolves to websites outside of the US and is blocked by the system"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6802591)

MT

Marek T.

CEO

> "The integration with knowledge base articles facilitated quick access to relevant information, enabling efficient issue..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4825144)

MT

Mark T.

Owner

> "Poor Apple device support."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

AN

Alex N.

System Analysis

> "Having information such as what operating system a computer is running, who is currently logged in, and what the..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

SB

Steve B.

Director

> "We have also found that the product is not as stable as GTA and often times out a session or fails to connect, for no..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

AN

Alex N.

System Analysis

> "GoTo Resolve offers me a lot of tools to manage our company's IT resources and provide real time support to our users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

PM

Paul M.

IT System Administrator

> "Sometimes it's worked, but then other times, I couldn't even log in because the end-user was asked to enter credentials..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

RS

Raj S.

President

> "It's intuitive interface and robust file transfers are impressive making it easy to use even for novices."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6796851)

SB

Steve B.

Director

> "The inability to allow multiple support staff to join the same Unattended Session."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849352)

AN

Alex N.

System Analysis

> "I was very easily able to get it to run on my smart phone allowing me to quickly solve a IT issue at work while in the..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

AN

Alex N.

System Analysis

> "The GoTo Resolve client handles users changing poorly which is usually when the client crashes."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6066810)

MT

Mark T.

Owner

> "Love the mobile device management option"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6652452)

SR

Sarah R.

I.t. technician

> "The only thing I don't like is that if I switch users on the computer I am connected to sometimes I have to disconnect..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3729534)

NS

Nikhil S.

Application Development Analyst

> "GoTo Resolve's ticketing system is highly effective."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6637939)

PM

Paul M.

IT System Administrator

> "Not being able to remote into an end-user's system while they were having a problem."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6014488)

JB

Jeremy B.

Csr

> "I have been using this app for 2 months and it has been easy to use with my cell and the computer app"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___6520191)

MS

Mike S.

IT Administrator

> "It's not easy to configure, the ticket system is iffy at best and they don't even know how to help you configure it..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

HC

Haresh C.

Warehouse Executive

> "It provides quick resolution to respective ticket by number of features like remote acccess, screen sharing, chatting..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4477884)

MS

Mike S.

IT Administrator

> "First time failed, support couldn't get us past step 1 on ticket system, so we canceled. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4873101)

PF

Paul F.

Desktop Infrastructure

> "The ease of use to be able to remote devices, with or without users at the device, as long as their is internet..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

IF

Ian F.

IT Specialist

> "Specifically on Mac, some users need to change the accessibility settings for GoTo in the systems settings, but they do..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4786012)

AS

Ankit S.

Applications Engineer

> "The software is built on Citrix's secure, high-performance infrastructure, ensuring that support sessions are fast,..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

AS

Ankit S.

Applications Engineer

> "software's user interface is too simplistic and lacking in advanced features."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

PF

Paul F.

Desktop Infrastructure

> "Also, seeing device resources in the Go To Resolve admin portal is useful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849341)

Azizah A.

Office Management

> "Recently, this issue has become increasingly challenging, and after months of attempting to rectify it, we've decided to..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3823314)

DR

Dwight R.

IT

> "The remote session aspect seems to run well and it is easy to elevate the session as an admin, switch between monitors,..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779982)

KH

Konnor H.

IT Specialist

> "Deployment could be a bit betterInterface looks a bit bare"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767559)

JT

Jason T.

Implementation Specialist

> "I like how we can transfer files, so a customer can send me files, or I can send to them."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

IC

Ian C.

Systems Analyst

> "The only con I can think of is that users can uninstall the tool."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779677)

JP

John P.

Information Security Specialist

> "The remote control feature allows us to connect and help end-users."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779371)

JT

Jason T.

Implementation Specialist

> "Compared to other screensharing apps, more technically complicated to use than Zoom or Teams"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4767464)

JMA

Jomaica Marie A.

IT Technical Support II

> "I like the color combination and I lie that the other employees that I remote control the PC also trust the product and..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781352)

AR

Amelia R.

customer service agent

> "getting to know how to use the product at first was difficult"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779287)

DL

Donna L.

IT Manager

> "I can quickly login remotely and support employees wherever they are working"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763515)

PM

Patrick M.

Manager

> "A tad difficult to setup. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4779445)

AS

Ankit S.

Applications Engineer

> "It also offers 24/7 support, so users can get help whenever they need it."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4763690)

BT

Benjamin T.

Technical Support Engineer

> "The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes. "

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2932682)

CB

Chris B.

Service Analyst

> "It has saved use numerous truck rolls to our osp department."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4781915)

JD

JOHN D.

Senior BI Analyst

> "Could occasionally run in to problems with client access."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2994902)

EZ

Edwin Z.

Company owner

> "The video and sound quality is super.its a powerful IT innovation tool"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3686304)

RZ

Rostom Z.

Digital Literacy Specialist

> "At times the connection strength is not great, but this is not a major issue."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___3489578)

RM

Ryan M.

Systems Administrator

> "The support tool works great and I like the mobile remote support tool as well."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4765335)

VR

Verified Reviewer

System Administrator

> "I don't like the way they license the app."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2918067)

JF

Jake F.

Program support

> "I would rate it an 8 out of 10."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4895233)

VR

Verified Reviewer

Sr Pipeline Manager

> "The element of being in person with someone can be helpful for certain people. If this is you, then this product may not..."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

KB

Kees B.

Technical Support Analyst

> "Intuitive, easy too use, easy to change to admin mode"

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___4849732)

VR

Verified Reviewer

Sr Pipeline Manager

> "Getting people with no internet or very low internet experience can be stressful."

[See full review](https://www.capterra.com/p/249584/GoTo-Resolve/#Capterra___2419985)

[View Reviews](https://www.capterra.com/p/249584/GoTo-Resolve/reviews/)

## User interface

4.47 (770)

[LogMeIn Resolve](https://www.capterra.com/p/249584/GoTo-Resolve/)

4.42 (214)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

JIRA Service Management

Top features

22/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/227102/JIRA-Service-Management/#features)

LogMeIn Resolve

12/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/249584/GoTo-Resolve/#features)

### Recognition

JIRA Service Management is recognized as a top-rated tool in 4 Capterra Shortlist reports

LogMeIn Resolve is recognized as a top-rated tool in 2 Capterra Shortlist reports

### Deployment & support

JIRA Service Management

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

LogMeIn Resolve

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

JIRA Service Management

-   By Atlassian
-   Located in United States
-   Founded in 2013

LogMeIn Resolve

-   By GoTo
-   Located in United States
-   Founded in 2003

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[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

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Ease of Use

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[View full comparison](https://www.capterra.com/compare/132997-227102/Freshservice-vs-JIRA-Service-Management)

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[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

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