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JIRA Service Management vs Remote eye: Which is a better fit?

Updated on February 14th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 5,276 reviews from Remote Support users.
% Fit
Missing features
Not enough reviews
Feature ratings
Remote Access/Control
4.5
SSL Security
NA
Unattended Access
NA
Server Monitoring
NA
Multi-Channel Communication
4.1
% Fit
Missing features
Not enough reviews
Feature ratings
Remote Access/Control
4.8
SSL Security
5.0
Unattended Access
NA
Server Monitoring
NA
Multi-Channel Communication
5.0
User satisfaction
4.5
User reviews708
Ease of use
4.2
Functionality
4.5
Value for money
4.3
Customer support
4.3
4.6
User reviews14
Ease of use
4.7
Functionality
4.5
Value for money
4.8
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-a68d19e0-6bf8-4350-a4b3-08dc6003b090
Heena K
Client Services Lead- EMEA
4.0

Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.

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227102 video thumbnail}
1 Video
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227102
5 screenshots
268489
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

JIRA Service Management

Top Features
22/44
  • Activity Dashboard
  • Annotations
  • Chat/Messaging
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Multiple User Accounts
  • Real-Time Notifications
  • Remote Update/Installation
  • Server Monitoring
  • Session Recording
  • Session Transfer
  • Single Sign On
  • SSL Security
  • Summary Reports
  • Troubleshooting
  • Two-Factor Authentication
  • Two-Way Audio & Video
  • Unattended Access
  • User Management
  • Video Conferencing
  • Video Support
  • Access Controls/Permissions
  • Activity Tracking
  • API
  • Audit Trail
  • Collaboration Tools
  • Compliance Management
  • CRM
  • Customizable Branding
  • Customizable Reports
  • Multi-Channel Communication
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting/Analytics
  • Screen Sharing
  • Self Service Portal
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Workflow Management
See All features
Hide Remote Support Software Features -

Remote eye

19/44
Show Remote Support Software Features +

JIRA Service Management

--

Remote eye

  • Best Value Remote Support
    Software (2022)
JIRA Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Remote eye
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JIRA Service Management
  • By Atlassian
  • Located in United States
  • Founded in 2013
Remote eye
  • By Wideum
  • Located in Spain
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