--- title: "Compare Microsoft Outlook vs Microsoft 365 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Microsoft Outlook and Microsoft 365 based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/227138-227157/Microsoft-Outlook-vs-Microsoft-365" page_type: "comparison" language: "en" --- # Microsoft Outlook vs Microsoft 365 Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Microsoft OutlookMicrosoft 3652/4 selected [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.5 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.6 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) [## Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.5 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Starting Price Contact vendor Value-for-Money 4.4 Functionality 4.5 Ease of Use 4.5 Customer Service 4.2 Reviews Sentiment Based on [2,522 reviews](#user-reviews) Positive 2,322 Neutral 153 Negative 47 [## Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.6 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Starting Price $6.00/month Value-for-Money 4.3 Functionality 4.6 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [14,166 reviews](#user-reviews) Positive 13,503 Neutral 533 Negative 130 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Connecteam 4.6 (5,315) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 96% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### SaneBox 4.8 (71) * * * Starting Price $3.49 Flat Rate,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * ### Bitrix24 4.2 (1,005) * * * Starting Price $69.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 82% of reviewers rated it above 4 stars * * * ## Summary * * * Key features rated by users Features selected based on 12,325 reviews from email management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 63%Fit Missing features Feature ratings Mobile App 4.6 Inbox Management 4.6 Email Distribution NA Email Monitoring 4.5 Access Controls/Permissions NA 61%Fit Missing features Feature ratings Mobile App 4.0 Inbox Management 4.5 Email Distribution NA Email Monitoring 4.5 Access Controls/Permissions NA User satisfaction User satisfaction 4.5 User reviews[2,522](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) Ease of use 4.5 Functionality 4.5 Value for money 4.4 Customer support 4.2 User satisfaction 4.6 User reviews[14,166](https://www.capterra.com/p/227157/Microsoft-365/reviews/) Ease of use 4.5 Functionality 4.6 Value for money 4.3 Customer support 4.3 Price starts from Price starts from \-- - Free version - Free trial Price starts from $6Per User, Per Month - Free version - Free trial Best for Best for Students and professionals, businesses of all sizes, educational institutions, etc. Best for Microsoft 365 is used by families, students, home users, professionals, remote workers, content creators, and enterprise organizations. ## User reviews Pros & cons ID Isabelle D. Accountant > "The calendar funtion is especially valuable, allowing me to plan my days and weeks effectively, prioritise key tasks and ensure that all deadlines are met." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7129912) Bongi N. Financial Manager > "The search feature does not always return the exact results I am looking for and filtering with keywords can be a bit unpleasant when it still fails to return the exact..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7138252) RR Rebecca R. Production manage > "The organization features, search tools, and cross-device syncing make it easy to stay productive and keep track of important communications and schedules. While it can..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7155131) VR Verified Reviewer Administrative > "Also I personally feel that customer support of Microsoft Outlook is a bit slow when it comes to assistance. And even I noticed some umm glitches and bugs after some..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7188451) LC Louise C. Marketing Director > "Features like email management, calendar sharing, task tracking, and meeting coordination make it valuable for professional use. While the interface can feel complex..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7182389) DE David E. Maintenance Tech > "The most frustrating aspect of Microsoft Outlook is its clunky and resource-heavy interface, which can feel overwhelming compared to more modern, streamlined email..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7142375) LC Louise C. Marketing Director > "It is a powerful and reliable email and calendar tool with strong organization features, scheduling capabilities, and integration with Microsoft 365 applications." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7182389) Harshul S. Senior. Technical Support Specialist for Network Operations > "Older outlook had more things we coud do then newer version so sometims I still switch between both versions The app can be slow to start on older laptops and sometimes..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7128726) SR Samm R. Office Finance Manager > "Outlook can be accessed using the desktop software, web and mobile devices which allows all users to determine which application best works for them and their situation." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7168186) VR Verified Reviewer Sales Specialist > "I was not able to set up my company email signature without switching to the classic version of Outlook because I wasn't able to figure it out on the new Outlook." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7156652) TK Tim K. Assistant Professor Emeritus > "It filter down the important emails in the focused inbox which helps me to get better view and I can integrate it with other Microsoft 365 services which improves my..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7161995) CT Cameron T. IT Service Desk Analyst > "The thing I like the least about Microsoft Outlook is that sometimes performance can be slow if you have a large inboxes, and there are frequent synchronisation..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7105977) VR Verified Reviewer Administrative > "I've used Microsoft Outlook for my work purposes and I have found it as a reliable mailing software as the interface is user friendly as well as It provides the feature..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7188451) TK Tim K. Assistant Professor Emeritus > "Sometimes I experienced there is some synchronization delay occurs across different devices. When I am searching for older messages I find some inconsistence in results." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7161995) RS Ricky S. VP World Class Maintenance Maintenance and Reliability > "Perfect integration with the Microsoft 365 suite facilitates sending heavy files via OneDrive and quickly turning a client email into an urgent Teams meeting." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7181905) RR Rebecca R. Production manage > "What I like least about Microsoft Outlook is that it can sometimes feel cluttered and overwhelming, especially for new users or those with a high volume of emails." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7155131) SR Samm R. Office Finance Manager > "The ability to customize views and settings is great and allows each user to personalize Outlook based on their needs and preferences." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7168186) EL Eduardo L. Safety Coordinator > "While it's difficult to spot an issue with the program as the layout leaves the user with everything they may need as soon as they open the app, the variety may be..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7158450) Ryan M. Director > "The email organisation tools, including folders, rules, and focused inbox, help keep large volumes of emails manageable." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7113586) Ryan M. Director > "Occasionally the desktop application can be slow or lag when dealing with large mailboxes or many attachments." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7113586) Sven S. Director > "The search function is effective, the performance is stable, and the close connection with Microsoft 365 applications adds a lot of value for business users." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7128929) ID Isabelle D. Accountant > "Sometimes, long email threads in Microsoft Office can become difficult to follow, particularly when there are multiple replies in a single chain." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7129912) Nikolas H. Quality Engineer > "What I really like about Microsoft Outlook is the calendar and notification settings that are available, letting teams communicate and manage schedules." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7131092) Hameeda T. Analyst > "It can feel heavy on slower devices, and occasional sync delays happen with large mailboxes." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7122853) KR Katherine R. School Administrator > "With Calendar integration we can manage to track all of the meetings, parent conferences and school events within one app." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7166481) Nikolas H. Quality Engineer > "What I do not like about Microsoft Outlook is the lack of online access and slower loading times compared to other products." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7131092) JK Jonathan K. Chief Marketing Officer > "The spam filtering is also excellent, and features like shared calendars and meeting scheduling make collaborating with coworkers much easier." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7185723) SR Sebastien R. CAD Designer > "My least preferred function is that you don't have a automatic shit mail box, for all the scam automatically detected. And when you have the black background, you can't..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6811587) BD Barrett D. Night Auditor > "I enjoy that you can make folders for your emails to group them in an organized manner. Plus, I really enjoy the spam filtering because I use Outlook for work purposes..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7040904) MA Mohammad A. Senior Claims Adjuster > "Also, at times it fails to open PDF files directly, so we need to download them first to view them." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7134575) BA Brad A. Administrator > "The unified inbox, powerful calendar features, and seamless integration with Microsoft 365 make managing communications and scheduling both efficient and dependable." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7065002) AD Alto D. Operations Manager > "It does not sync my picture in my email signature correctly and it is not user friendly when it comes to personalizing signatures and layouts." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7100859) Jhovanny A. Receptionist- New Client Liaison > "It dominates in its optimization: its Calander integration, email connections, communication, formatting, customizable layouts and even personalization." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7069640) KA Khyan A. SDR > "Customer support is fairly passive—you don’t really engage with it unless something breaks, and when you do, it’s more self-service or documentation-based rather than..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) VR Verified Reviewer Administrative > "It also provides access and connectivity within the web browsers add phone to laptop or laptop to the phone." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7188451) VR Verified Reviewer IT Manager > "The mobile app is much slower than my desktop app, often experiencing major delays in receiving emails on my phone compared to the desk top." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7066549) KR Katherine R. School Administrator > "Microsoft Outlook has been key to the daily running of our school. When dealing with teachers and parents that live in different time zones, email scheduling is a..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7166481) Kelly M. content creator and podcaster > "The free version has ads and collects data so there's privacy concerns. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7158541) Bongi N. Financial Manager > "I like the fact that Outlook is integrated with not only other Microsoft applications such as Excel and Word but that there is integration with other software like..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7138252) Hameeda T. Analyst > "Some advanced features are buried in menus, making them harder for new users to find." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7122853) AM Annie M. Physician Assistant > "I like using Microsoft Outlook because it integrates well with my workplace, and allows for easy and fast communication with colleagues as well as individuals outside..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7056549) CJ Cortney J. Paralegal > "I am frustrated that you cannot drag a PDF from an email to another window (such as Google Chrome) when this was available in previous versions of Outlook." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7064881) Sven S. Director > "Outlook offers excellent organization features, including folders, rules, categories, and a very useful calendar integration." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7128929) Osvaldo B. Cinema oparator > "Sometimes it's a little slow when receiving emails. When I must receive a 2 factors authentications code, I must wait for some time to complete the operation." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7061992) Hameeda T. Analyst > "Microsoft Outlook has been a dependable tool for managing emails, calendars, and tasks in one organised workspace." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7122853) Mohamed A. quality control senior engineer > "A bit slow: Sometimes the app takes too long to open or load, especially if I have many emails." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7133085) BE Ben E. Marketing and communications executive > "A benefit of outlook si using either the desktop app version or even the web version, as I find the web version easier to use and works better for my workflow." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7171155) VR Verified Reviewer Emergency Planner > "for example we receive weather and flood warnings almost on a daily basis, sometimes multiple times a day, however I can not direct these emails straight to a 'weather..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6844165) RR Rebecca R. Production manage > "It is a reliable and powerful tool for managing email, calendars, and tasks in one centralized platform." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7155131) ES Elizabeth S. Administrative Assistant > "The only thing I don't like is when composing a new email, sometimes it does not let me add an attachment until I click off of the email, and it goes to a draft and..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6627806) VR Verified Reviewer Account Manager > "I also like the auto delete feature that deletes emails related to events that you have accepted or rejected- helps to keep the inbox clean." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7010166) AM Anna M. Customer Service Agent > "Once, I tried forwarding to another inbox and I noticed they didn’t ask for enough information, so security is not the best." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130577) AM Ali M. Software Manager > "When I am handling large number of emails and calendar events, Microsoft Outlook keep everything organized in one place." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7169304) AO Alanna O. Systems Analyst Trainee > "I get a ton of emails on a daily basis and set rules so emails from specific vendors go to their own folder and don't get lost in my inbox but I've noticed it can be a..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6821178) SR Samm R. Office Finance Manager > "Microsoft Outlook is integral to our day-to-day business functioning for both e-mail, calendar and contact management." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7168186) KKZ Kaung Khant Z. Senior SDN Cloud Engineer > "I dislike its performance issues particularly with large mailboxes or when using certain features like search or calendar synchronization or internet connection is..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6651844) Ivan A. Human Resources Generalist > "i like how it sends me followup reminders of any important meeting ,enjoy how i can collorbate within my co workers for meeting , it is free to use ." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7121086) Brett S. Corporate Paralegal > "I've had calendar events not enter correctly even though I did everything right mechanically, for example." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7137238) VR Verified Reviewer Case Manager > "I love that I can connect to other calendars, it keeps track of all my appointments and I can access all my other Microsoft applications!" [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7016380) NG Nathan G. Member Service Advocate > "At times, it can have issues getting emails as soon as they are sent, but this is likely a telecommunications issue and not indicative of a software problem." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7102543) VR Verified Reviewer Product owner > "Features like Focused Inbox, rules, and foldering help keep high‑priority messages visible while pushing noise out of the way." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7095888) OR Oliver R. Senior Designer > "The lack of ability to easily recall an email if sent to the wrong person without a little hassle to set up." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7074971) WR William R. SR HR Operations Specialist > "It’s helpful for organizing work since you can easily schedule meetings and manage emails together." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7134543) TH Tim H. Insight Manager > "Sometimes it is difficult to find what you are looking for when you search through old emails - you search for a key word or subject line and it can bring back lots of..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6833437) KA Khyan A. SDR > "For an SDR juggling back-to-back calls and pipeline work, that integration is a real time saver." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) VK Vatsal K. SDE Intern > "It keeps logging you out and you need to keep signing in repeatedly and you can't even disable MFA without IT admin access." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6791666) Sven S. Director > "The interface is clear enough to use daily, and it helps me stay organized even when handling a high volume of messages." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7128929) KC Kevin C. IT Intern > "The more feature-packed old version is pretty much useless, as it frequently stops responding, making you have no choice, but to upgrade to the new version, which is..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6626789) SK Sarah K. Case Manager > "I like that I can keep all of my messages in seperate folders, I can add to my calendar and color code the events, and that I can send and receive emails efficiently" [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6764921) VS Valentin S. Sales > "Sometimes Outlook feels a bit heavy, especially when loading large inboxes or switching between accounts." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7054248) GM Georgeta M. Account Payable > "It provides many features, you can organize all your mails, create folders, flag and mark the emails as per your needs." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6723710) TZ Tobias Z. Jr ICT Officer > "on-prem shared mailboxes do not move to new outlook properly, they become inaccessible." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7031394) RT Rosaide T. Paralegal > "Outlook seamlessly integrates with other Microsoft Office applications like Word, Excel, and PowerPoint, making it convenient to share documents directly within emails." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6653000) RT Rachel T. Accounts Administrator > "The rare instances when I'm unable to use it for some reason but these occasions are rare. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7162276) Evan P. Architectural technologist > "It helps me quickly flag important emails that come in and schedule meetings" [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7189746) RH Richelle H. Proposal Project Manager > "Sometimes it can be next to impossible to find specific items in Microsoft Outlook, but I honestly feel as though that's user error. If you create folders, you have no..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6844821) TD Teodor D. Data Engineer > "I used to write emails late at night and to be able to schedule emails for delivery the next morning helps me manage communications more efficiently without..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6806429) JH Jennifer H. Paralegal > "The space wasn't enough and I had to add more space to keep my emails all in one place. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7057149) VR Verified Reviewer Emergency Planner > "I like the tick function to mark when the email has been attended to and that it keeps your archived emails and if you search for it it still comes up without having to..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6844165) DY Dannielle Y. Head of Family Law > "I understand you can link more than one email address to the inbox but I find that clunky and risks if someone has access to one email inbox they have access to the..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6853919) David F. Business Manager > "The software is very user friendly, despite how much functionality and complexity there is to it." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7076221) MM Mark M. Global Finance Shared Services Manager > "Additionally, sometimes it feels like Outlook tries to be "too helpful" without providing any substance (such as Viva Insights, and Copilot)." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6851159) AD Andy D. Marketing Director > "On the whole, i find Microsoft Outlook easy to use - the old interface was quite straightforward and whilst i'm not 100% used to the new dashboard - i think this will..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6854098) IA Ian A. Director > "The differences between the browser based interface and the desktop application can be irritating." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6777173) MA Matt A. Office Support > "The interface is smooth, the functionality is easy to understand, and teaching employees to use the program has always been agreeable." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6655071) VR Verified Reviewer Swim Instructor > "The controls are not the most user-friendly." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6652383) VR Verified Reviewer Clerical > "I like that Microsoft Outlook is user friendly. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7086189) KJ Krysta J. Teacher > "It isn’t very user friendly." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6710846) Bongi N. Financial Manager > "I like the fact that Outlook is integrated with not only other Microsoft applications such as Excel and Word but that there is integration with other software like..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7138252) BP Bill P. CEO > "It does not integrate externally well." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7049426) KA Khyan A. SDR > "For an SDR juggling back-to-back calls and pipeline work, that integration is a real time saver." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) MN Miguel N. Resident > "If you are using Windows OS, you've probably noticed that Microsoft has created many different programs that are often redundant and don't really excel at integrating..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___3814156) VR Verified Reviewer Software Engineer > "The connection with other Microsoft tools also adds to the convenience." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7138300) MK Muhammad K. Senior Team Lead > "It is not much open to integration with third party add-ons." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___3529397) KA Khyan A. SDR > "That reliability is what makes it valuable in a high-volume sales environment." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) TH Teresa H. AWS Architect > "This software should is not integrated with open-source software, Microsoft products are falling behind on open source technologies." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#GetApp___2464414) NG Nathan G. Member Service Advocate > "The easy to use Graphical User Interface makes this product easier on the eyes than the competition." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7102543) JPN Jean-Pierre N. Instructional Designer > "Some features for the classic version are not easy to find and difficult to learn." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7078507) MA Mohammad A. Senior Claims Adjuster > "I have been using Microsoft Outlook for more than 5 years, and it has been very easy to use." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7134575) HJ Heather J. Industry > "It's a bit less intuitive." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7102447) MB Mayted B. Medical biller and collector > "Great experience with our easy use move around." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7118614) WG Wendy G. Finance Director > "Not always easy to see." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7107584) MM Mark M. Global Finance Shared Services Manager > "Additionally, Outlook has an easy to use, simple, no frills look that allows me, as a business user, to simply get work done. " [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6851159) NL Nir L. VP R&D > "Keyboard shortcuts are not intuitive on Mac and many things are hard to do with a keyboard only." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#GetApp___4939449) CS Candace S. Assistant > "I love how it sends messages and my emails fast and the customer service is amazing." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___6265073) VR Verified Reviewer Administrative > "Also I personally feel that customer support of Microsoft Outlook is a bit slow when it comes to assistance. And even I noticed some umm glitches and bugs after some..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7188451) VR Verified Reviewer Animal caretaker > "I have worked in tech support and it's the most reliable email that I know next to Gmail., and they just keep making it better with the addition of tools that they have..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___3621112) KA Khyan A. SDR > "Customer support is fairly passive—you don’t really engage with it unless something breaks, and when you do, it’s more self-service or documentation-based rather than..." [See full review](https://www.capterra.com/p/227138/Microsoft-Outlook/#Capterra___7130322) [View Reviews](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) VR Verified Reviewer System Adminstrator > "Overall, Microsoft 365 has provided me and my company the ability to integrate multiple services and abilities while providing seamless access and integration with cloud..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7156887) VR Verified Reviewer Sales Specialist > "One challenge I've experienced is file organization and storage management across the Microsoft 365 ecosystem. When documents are spread across OneDrive, SharePoint, Teams, and..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7159674) VR Verified Reviewer Lead Project Manager > "It has every tool you need for data processing, spreadsheet and document management, cloud storage, PowerPoint for presentations, email & team communication, video conferencing,..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7116236) ET Edward T. Founder and Marketing Strategist > "It's hard to manage shared folders in OneDrive, especially if more than one team member needs access to those folders at the same time. Plus, these updates can sometimes disrupt..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7162839) VR Verified Reviewer Internal Auditor > "My company also uses Outlook, Teams, and SharePoint, which allows for easy communication by email and instant message and easy file sharing and storage." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7187867) KL Kate L. Sales > "Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7189398) Sven S. Director > "I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133323) VR Verified Reviewer Network Engineer > "I'd like to see more enhanced protection offerings for the price that is paid monthly given I deal with hacks for clients on a daily basis, what they are doing is clearly not..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7147061) VR Verified Reviewer Software Developer > "Microsoft 365 office suite integrates well into the SharePoint platform as opening modifying files such as documents, sheets and power bi files are easily done and update..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7113002) CB Christine B. Marketing Manager > "There can also be some overlap between tools (like Teams, SharePoint, and OneDrive), which can make it unclear where files should live or how to best organize collaboration." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7138705) AD Arnold D. Senior Executive > "In a fast-paced organization like iQor, where teams collaborate across different locations and functions, having a reliable solution for email, meetings, file sharing, and..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7169758) JD Joshua D. IT Support Engineer > "For larger busineses, subscription costs can get quite expensive and not many options for alternatives means businesses are often stuck with using O365 and prone to many poor..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7048554) VR Verified Reviewer Sales Specialist > "Applications such as Microsoft Outlook, Microsoft Teams, Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft SharePoint, Microsoft OneNote, and Microsoft OneDrive..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7159674) HA Hector A. Engineer > "Additionally, file conversion and integration with third-party technical drawing or PDF software can sometimes feel a bit clunky." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7190908) VR Verified Reviewer Owner > "Using Outlook for managing emails, Word for writing proposals, and Excel for tracking expenses allows me to keep everything organized within one ecosystem." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133060) TW Tabatha W. Nurse Supervisor > "It can also be frustrating when there are syncing issues or slight delays with cloud-based files, particularly in Teams or OneDrive." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7136333) SP Sonu P. Systems Analyst > "The integration between Outlook, Teams, OneDrive, Excel, Word, and SharePoint makes email management, document sharing, and team collaboration very efficient." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7152513) Lauren F. Legal Secretary > "Ie, when I use LEAP and load a word or excel document, this can be the main reason that my computer crashes." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7117283) CQ Connor Q. IT Team Lead > "bringing together the traditional MS Office suite with newer inclusions of Teams, Onedrive and related services allows document work, emails, IM chats and meetings to all sit..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133046) JN Jon N. Technology Director > "Some setup can be unnecessarily complex particularly around some important services like security, device management etc but I guess it has to cover a wide range of businesses..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7048280) MW Melinda W. Owner > "Its all-in-one productivity suite and seamless collaboration—tools like Word, Excel, Outlook, and Teams work together smoothly, making it easy to create, share, and collaborate..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7142134) VR Verified Reviewer Lead Project Manager > "The downside is that if you only use a fraction of the features or tools, it becomes unnecessarily expensive, and you might be better off purchasing each product separately." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7116236) VT Victoria T. Self-Employed > "The integration between Word, Excel, PowerPoint, Teams, and SharePoint helps keep work organized and makes document management much more efficient." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7165017) Sven S. Director > "One drawback is that Microsoft 365 can feel a little complex at first, especially for users who only need basic office functions." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133323) AG Adrian G. Building Operator > "It provides a reliable and structured environment where communication, document management, and data analysis all work together seamlessly." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7124076) KM Kaitlin M. Freelance Content Strategist > "Microsoft 365 subscriptions charge for the same service that was available with Google Docs for free, which means not a lot of my clients and colleagues use Microsoft 365,..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6603623) GBL Georgia Belletti L. Addetto alle vendite > "Microsoft 365 is a brilliant and collective approach that foster productivity in our company and it involves apps like Excel, Word, Outlook among others" [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7174538) DN David N. IT Operations Manager > "Admin portal (m365 and Intune portal) can be slow and sometimes the blades either don't open or open up blank." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7128000) KB Katrina B. Cashier > "I like that I can manage my documents photos and videos all in one place as well as being able to file share with whoever I need to." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7164759) EM Edward M. General Manager > "Some of the web and mobile functionality of the key Microsoft applications such as Word and Excel, do not offer as much of the robust formatting capabilities as their desktop..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6810233) VT Victoria T. Self-Employed > "Outlook makes managing emails and calendars incredibly easy and customizable, while OneDrive simplifies file sharing and access across devices." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7165017) DN David N. IT Operations Manager > "There are way too many "admin portals" to manage everything within the M365 organization." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7128000) VR Verified Reviewer It Administrator > "In the Entra portal and Security admin the default security score based on existing configured policies is very helpful and then suggestions how we can implement more and make..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7158691) VR Verified Reviewer Internal Auditor > "However, there has been a glitch a couple of times lately where I am unable to set up Teams meetings directly from Outlook." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7187867) ST Shayne T. Co owner > "Being able to open a document on your laptop, make a few edits on your phone, and see your teammate’s changes appear instantly feels effortless." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7120685) VR Verified Reviewer Leasing Consultant > "What I like least about Microsoft 365 is how limited the access can be, especially because it's a paid software so it tends to get very pricey and sometimes formats converted to..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7102255) Troy C. Owner > "I can easily generate links with specific permissions (view-only, edit access, or password protection) for both internal colleagues and external clients, ensuring data stays..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7077118) Sven S. Director > "The subscription model also means ongoing costs, which may be a concern for smaller businesses or individual users." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133323) Troy C. Owner > "It automatically converts legacy files (like old .doc formats) to modern standards and allows for easy export to PDF and other formats directly within the apps, saving me from..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7077118) MO Michael O. Communications Manager > "The sheer number of features and settings can also make simple tasks harder to find and accomplish than they should be." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7165819) Abhishek R. Project Analyst > "It also helped us in document management with greater ease and efficiency. While the customer support is fantastic and on time resolutions are great to operate in a connected..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7149544) VR Verified Reviewer Internal Auditor > "However, I’m not sure if this is an issue with Outlook itself or settings that my company has put into effect that lead to the glitch." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7187867) MB Mohammed B. Researcher > "Microsoft 365 has been a reliable platform for creating documents, managing email, storing files, and collaborating with teams." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7170216) SS Sandeep S. Principal > "Sometimes I have turnover in my company and I have to delete and start employee email accounts. " [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7130129) VR Verified Reviewer Physiotherapist > "Excel helps me track patient schedules and records, while Word is useful for preparing notes and documents." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7178870) AJ Arnaud J. Software developer > "Pushing for subscription increases in free products can push some customers away and be detrimental to use." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7154842) MW Matthew W. School Support and Retention Manager > "A must buy for any business especially if you have a large team and you want to be able to access your documents/emails and Teams remotely from a different machine." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7158143) Samantha E. Agent > "The only thing I dislike about Microsoft 365 is that it is not easily integrated with apple products." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7147982) CB Christine B. Marketing Manager > "The platform keeps communication organized while maintaining a consistent, user-friendly experience across all tools, which makes day-to-day work more efficient." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7138705) CC Connor C. Data Analyst > "If you need to get into an account that is locked, they make it almost impossible to do so." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7113703) LS Louis S. CTO > "It has become indispensable for our daily operations, providing a unified environment for communication, collaboration, and document management." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7155147) FM Flavio M. Senior QA Analyst > "Also variations between desktop, web and Mac can sometimes be a a pain in terms of how to find where the features are if you are used to have it in one Operational System most..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7110667) Blake A. It Technician > "OneDrive syncing has been reliable for the most part, and being able to access files from any device has been a real quality-of-life improvement." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7155376) KR Katherine R. School Administrator > "With all of the student project videos, storage is really a problem." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7156290) LS Louis S. CTO > "Security & compliance: Enterprise-grade security, MFA, conditional access, and data loss prevention give peace of mind, especially when handling sensitive data." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7155147) CM Corey M. Senior Systems Engineer > "Mixed, while we use the office suite with frequency it also seems each year they make things worse especially with regards to the user interface, it gets more complicated and..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7020753) VP Valentin P. Administration Manager > "We use it heavily for spreadsheets, document creation, email communication, and cloud storage." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7148109) CR Catriona R. Managing Director > "The UIX is pretty pitiful and they are constantly changing the names of features which can be confusing. As I know someone who works at microsoft, I think this is likely a silo..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7030558) ET Edward T. Founder and Marketing Strategist > "Good for our smaller Marketing team. While it has its quirks, it's efficient for handling e-mail, collaboration and perhaps the storage of files." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7162839) VR Verified Reviewer Physiotherapist > "The only drawback is the subscription cost, which can feel a bit high over time." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7178870) MB Mohammed B. Researcher > "Microsoft 365 provides powerful productivity tools, seamless cloud integration, and excellent collaboration features." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7170216) YK Yurii K. Technical Support Specialist > "Microsoft is a bit shady about MS 365 right now trying to include Copilot for a higher price." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7123242) AC Angel C. QC > "Not only that it provides excellent for communication and collaboration ideal for remote work, vendor communication and inspection follow ups." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7114864) KR Katherine R. School Administrator > "Licensing fees become expensive pretty quickly on our money, we're paying for things that many teachers won't touch." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7156290) VR Verified Reviewer Physiotherapist > "The cloud storage feature is especially useful because I can access my files anytime, whether I’m at work or home." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7178870) JC Joseph C. Operations Manager > "Have had multiple instnaces of doces reverting to earlier versions so we just lose files. If we could autosave to our own network drive I assume this would not happen because it..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6678751) John J. CEO > "I like the 1TB of backup space that it provides, that is pretty generous. And the ability to access my Excel and Word projects online, from any computer, makes is very easy to..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7185725) MS Morgan S. PTA > "The removal of Publisher, the document formatting in Word (or lack thereof), the frequent inefficient updates, Microsoft Teams, the cost." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6493613) DS Danielle S. Owner > "On the positive side, it stands out for its seamless integration of tools which are all accessible across devices through the cloud." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7122537) MW Melinda W. Owner > "The biggest downside is the cost and subscription model—it can get expensive over time." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7142134) Jeff R. Project Manager > "Its mix of collaboration tools, cloud access, and strong Outlook features makes it especially appealing for professionals and teams." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7150558) MW Melinda W. Owner > "It can also feel overwhelming, with so many apps and features that aren’t always intuitive, especially for new users." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7142134) CK Christina K. Manager > "For leads, I can store data, share files and send emails all in an efficient and easy way!" [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7157089) FL Faith L. Therapist > "One thing I dislike about microsoft is paying for the bundle when I only use certain softwares." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7185842) AD Arnold D. Senior Executive > "What I like most about Microsoft 365 is how seamlessly it brings people, communication, and information together in one platform." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7169758) NC Nick C. Videographer > "Sometimes there are connection issues that prevent me from using basic apps like Microsoft Word which can be frustrating." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7044210) AS Abhi S. Dispatcher > "Overall, its a good tool for a person to be updated all the time with recent happenings in office and provide social networking tools to enhance communication." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7126673) MH Moss H. Graphic Designer > "I use Powerpoint the most, so losing access to some of its features is the main downside to the cloud software format." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7087920) MD Maggie D. Office Manager > "Outlook, Teams, and SharePoint all work together smoothly, so scheduling interviews, storing documents, and communicating with the team is easy." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7052733) Fernando S. IT Support, CRM architect > "Outlook is a good example of what Microsoft needs to do (create a new Outlook from scratch), but using the wrong way (removing useful features)." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7105265) DS Danielle S. Owner > "The user-friendly interface, along with advanced capabilities, making it a versatile option for both personal and professional use." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7122537) KL Kate L. Sales > "Occasional performance issues and cloud sync delays can interrupt workflow, and some updates change the interface in ways that take time to get used to." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7189398) PO Pamela O. Digital Communication Specialist > "Having the possibility of keeping brand identity intact on all the templates while enabling the customization process to be very fast has boosted the efficiency of the employees." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6594442) HA Hector A. Engineer > "Additionally, file conversion and integration with third-party technical drawing or PDF software can sometimes feel a bit clunky." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7190908) NC Nicolas C. sales > "overall, this gives the best user experience compared to competitors since it offers a good value for money and customer support when issues arise." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7137823) CM Corey M. Senior Systems Engineer > "Mixed, while we use the office suite with frequency it also seems each year they make things worse especially with regards to the user interface, it gets more complicated and..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7020753) ND Naveed D. DriveABLE Coordinator, Cognitive Evaluator > "The browser interface often provides a more seamless experience than the desktop apps, but I hope future updates will address these discrepancies and enhance the overall..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6572263) MW Melinda W. Owner > "It can also feel overwhelming, with so many apps and features that aren’t always intuitive, especially for new users." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7142134) Sven S. Director > "I especially value the seamless integration between Word, Excel, PowerPoint, Outlook, Teams, and OneDrive, because it allows me to move between tasks without interruption." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7133323) Samantha E. Agent > "The only thing I dislike about Microsoft 365 is that it is not easily integrated with apple products." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7147982) TW Taylor W. Human Resource Coordinator > "It is a very versatile platform as it integrates multiple applications to complete a wide array of tasks." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7117408) CR Catriona R. Managing Director > "The UIX is pretty pitiful and they are constantly changing the names of features which can be confusing. As I know someone who works at microsoft, I think this is likely a silo..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7030558) VR Verified Reviewer Physiotherapist > "The integration between Word, Excel, PowerPoint, and Outlook makes everything smooth and efficient." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7178870) VR Verified Reviewer User > "Also integration is hard for Non-Microsoft products." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6689850) VR Verified Reviewer Project and IT Manager > "I am happy with what M365 offers and I am looking forward to seeing Copilot’s integration with M365 apps growing, but would like to see some long-term bugs being fixed and to..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7065840) PP Pawan P. Manager Admin and Facility > "Additionally, some users may experience difficulties in integrating Microsoft 365 with other third-party software." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___4519414) DS Danielle S. Owner > "The user-friendly interface, along with advanced capabilities, making it a versatile option for both personal and professional use." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7122537) FM Flavio M. Senior QA Analyst > "Also variations between desktop, web and Mac can sometimes be a a pain in terms of how to find where the features are if you are used to have it in one Operational System most..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7110667) RJ Royce J. Technology and Process Manager > "MS 365 provides inexperienced users an easy to understand home page that is pre-built to include everything you need. While we use MS SharePoint for more detailed work, I still..." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6508398) MO Michael O. Communications Manager > "Many parts of Microsoft 365 feel more complicated than they need to be." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7165819) JM Jenifer M. Coordinator > "I prefer it over Google and Apple products because they are just more user-friendly, and you have the freedom to customize your projects how you see fit." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7048542) VR Verified Reviewer Teaching Assistant > "It's also hard to find where keyboard shortcuts are, and I often need to search for it." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7056603) VR Verified Reviewer DATA ANALYST > "Additionally, the customization options are excellent, enabling organizations to adapt it to their unique requirements." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6645574) RG Ruthie G. Communications And Marketing Specialist > "I have some dislike about Microsoft 365 is that as AI is evolving but in 365 software sometime copilot options is harder to get which is very concerning." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6631316) NC Nicolas C. sales > "overall, this gives the best user experience compared to competitors since it offers a good value for money and customer support when issues arise." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7137823) Joslyn S. Guest service agent > "I guessi would say customer service was not to easy to find for help when at first not understanding somethinh about the program untill i searched further into it." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7018759) KW Kane W. Business Intelligence Programme Manager > "There is comprehensive and detailed support guides for each issue I encountered too." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7028303) DD Dennis D. Business Owner > "There's no really easy way to interact with support in a timely manner." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7031045) MB Manpreet B. Council Liaison > "Efficient service that provides different platforms for various uses." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7011695) Johan B. CEO > "Total waste of money without any support." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#GetApp___7033830) SS Sandeep S. Principal > "MS also has one of thee best customer support services I have ever experienced. " [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___7130129) JC Joseph C. Operations Manager > "Customer services is rubbish." [See full review](https://www.capterra.com/p/227157/Microsoft-365/#Capterra___6678751) [View Reviews](https://www.capterra.com/p/227157/Microsoft-365/reviews/) ## User interface [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/) 4.54 (2,522) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/) 4.65 (14,166) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Access Controls/Permissions 207 Important Activity Dashboard 150 Important AI Copilot 120 Important Microsoft Outlook 11/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Sorting - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Alerts/Notifications - API - Apple Calendar Integration - Archiving & Retention - Attachment Search - Autonomous Task Execution - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Cross-system Integration - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Automation - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Gmail Integration - Inbox Management - Microsoft Outlook Integration - Mobile App - Multiple User Accounts - Predefined Rules - Prioritization - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes [See all features](https://www.capterra.com/p/227138/Microsoft-Outlook/#features) Microsoft 365 Top features 15/50 - Access Controls/Permissions - Activity Dashboard - AI Copilot - AI Sorting - AI Text Generation - AI Text Summarization - AI Text-to-Speech - Alerts/Notifications - API - Apple Calendar Integration - Archiving & Retention - Attachment Search - Autonomous Task Execution - Autoresponders - Campaign Analytics - Campaign Management - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - Cross-system Integration - Customer Segmentation - Customizable Fields - Customizable Forms - Customizable Templates - Data Recovery - Drag & Drop - Email Automation - Email Distribution - Email Marketing - Email Monitoring - Email Templates - Email Tracking - Generative AI - Gmail Integration - Inbox Management - Microsoft Outlook Integration - Mobile App - Multiple User Accounts - Predefined Rules - Prioritization - Queue Management - Real-Time Analytics - Real-Time Monitoring - Real-Time Reporting - Reporting/Analytics - Response Management - Routing - Search/Filter - Shared Inboxes [See all features](https://www.capterra.com/p/227157/Microsoft-365/#features) ### Recognition No recognitions have been awarded to Microsoft Outlook Microsoft 365 is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support Microsoft Outlook Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Microsoft 365 Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Microsoft Outlook - By Microsoft - Located in United States - Founded in 1975 Microsoft 365 - By Microsoft - Located in United States - Founded in 1975 ## Popular Comparisons [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Gmail](https://www.capterra.com/p/202338/Gmail/)[4.82 (13,559)](https://www.capterra.com/p/202338/Gmail/reviews/) Contact vendor for pricing Price $0 4.5 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/202338-227138/Gmail-vs-Microsoft-Outlook) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) vs [Google Docs](https://www.capterra.com/p/160756/Google-Docs/)[4.72 (29,203)](https://www.capterra.com/p/160756/Google-Docs/reviews/) $6/month Price $6/month 4.6 Features 4.5 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/160756-227157/Google-Docs-vs-Microsoft-365) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Contact vendor for pricing Price $7/month 4.5 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/227138-247901/Microsoft-Outlook-vs-Google-Workspace) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) vs [Google Drive](https://www.capterra.com/p/161425/Drive/)[4.77 (28,621)](https://www.capterra.com/p/161425/Drive/reviews/) $6/month Price $7/month 4.6 Features 4.6 4.5 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/161425-227157/Drive-vs-Microsoft-365) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Yahoo Mail](https://www.capterra.com/p/266980/Yahoo-Mail/)[4.23 (861)](https://www.capterra.com/p/266980/Yahoo-Mail/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.5 Features 4.1 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/227138-266980/Microsoft-Outlook-vs-Yahoo-Mail) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) vs [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[4.70 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) $6/month Price $7/month 4.6 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/227157-247901/Microsoft-365-vs-Google-Workspace) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Zoho Mail](https://www.capterra.com/p/174694/Zoho-Mail/)[4.53 (1,068)](https://www.capterra.com/p/174694/Zoho-Mail/reviews/) Contact vendor for pricing Price $1/month 4.5 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/174694-227138/Zoho-Mail-vs-Microsoft-Outlook) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) vs [OneDrive](https://www.capterra.com/p/161304/OneDrive/)[4.48 (12,873)](https://www.capterra.com/p/161304/OneDrive/reviews/) $6/month Price $1.99/month 4.6 Features 4.4 4.5 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/161304-227157/OneDrive-vs-Microsoft-365) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [Brevo Marketing Platform](https://www.capterra.com/p/132996/brevo/)[4.62 (3,521)](https://www.capterra.com/p/132996/brevo/reviews/) Contact vendor for pricing Price $9/month 4.5 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/132996-227138/brevo-vs-Microsoft-Outlook) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) vs [Microsoft SharePoint](https://www.capterra.com/p/1167/SharePoint/)[4.36 (5,469)](https://www.capterra.com/p/1167/SharePoint/reviews/) $6/month Price $5/month 4.6 Features 4.3 4.5 Ease of Use 4.1 [View full comparison](https://www.capterra.com/compare/1167-227157/SharePoint-vs-Microsoft-365) [Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[4.54 (2,522)](https://www.capterra.com/p/227138/Microsoft-Outlook/reviews/) vs [MailerLite](https://www.capterra.com/p/136603/MailerLite/)[4.71 (2,324)](https://www.capterra.com/p/136603/MailerLite/reviews/) Contact vendor for pricing Price $12/month 4.5 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/136603-227138/MailerLite-vs-Microsoft-Outlook) [Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[4.65 (14,166)](https://www.capterra.com/p/227157/Microsoft-365/reviews/) vs [Dropbox](https://www.capterra.com/p/143068/Dropbox-Business/)[4.53 (21,715)](https://www.capterra.com/p/143068/Dropbox-Business/reviews/) $6/month Price $11.99/month 4.6 Features 4.4 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/143068-227157/Dropbox-Business-vs-Microsoft-365)