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Businesses that want to translate conversational data and buyer behavior into deeper customer relationships, more pipeline and revenue, and a modernized B2B website experience.
Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors.
Great way to organize and qualify the visitors. Awesome tool that has a lot of flexibility to make it useful to each company.
So after losing a month+ in the process, Drift accepted to cancel the subscription BUT still charged us and refused to refund the initial month.
The integrations are priceless and extremely convenient. I'll be honest I thought that the pitch was to good to be true, but as it stand right now is as good if not better.
Drift has a couple key problems - one being the overly simplistic and confusing backend UI.
Drift is an amazing tool that helps you communicate directly and seamlessly with your website visitors.
Then our visits to our website dropped like crazy after using drift. People hated the robot and felt like it was not a personal touch.
Love the ease of installing to my site and help to boost my customer support presence without massive investment. It's deeply personal and conversation driven.
The other features aren't explained well, and not sure where to look if I wanted them explained. The image that can be placed with the pop-up message is very limited in customization.
The integrations are super robust. We use the Slack/SFDC/Hubspot integrations and they all work seamlessly.
Difficult to find previous visitors who SDR has already connected to over slack.
The team is great in helping you iterate to achieve lead generation goals. I particularly enjoyed the monthly syncs and actions we took to help the metrics grow by >50% within 6 months.
Since it's a newer platform, the tool doesn't have the largest integration library. This hasn't been an issue for us since they aren't missing anything that is mission critical.
Using insent has been a great experience for us. Our top of the funnel strategy has been very effective, we are able to qualify our leads a lot better and then pass it on.
Super smart team, fast product iteration, and a great price point - plus the integrations that make ABM a snap - make for a great experience overall.
Jessica: I'm Jessica, I'm an IT specialist at BuildZoom. Our company has about 100 employees, and I would give Drift a four out of five. Previous to Drift, we didn't have a chat tool for our customers. The reason that we went and looked for a chat tool is because we needed to communicate with them on our website, so it filled the communication gap between us and our customers. We chose Drift because of the quality of the product and the features that it offered. Also, the price, we felt like we got the best price to feature ratio compared to some of the competitors out there. Getting started with Drift was very easy. We felt that the integration with our website was pretty seamless. It was really easy to also set up the workflows, so the communication flow with the customer, and also integrate the chatbot solution. What I would tell people looking to use Drift is to really understand what type of features and questions you want to be able to get from your customer. And during the chat flow, there's only a certain amount of options you have at each node when you're talking to a customer. So you just really need to understand what kind of information you're trying to collect, and if that's a feature that's available on Drift.
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