# Compare AWS Management Console vs ServiceNow 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare AWS Management Console and ServiceNow based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/229593-254088/AWS-Management-Console-vs-ServiceNow

---

# AWS Management Console vs ServiceNow Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

AWS Management ConsoleServiceNow2/4 selected

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.6 (100)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

[## AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.6 (100)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.3

Functionality

4.7

Ease of Use

4.4

Customer Service

4.3

Reviews Sentiment

Based on [100 reviews](#user-reviews)

Positive

96

Neutral

4

Negative

0

[## ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.5 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Starting Price

$100.00/month

Value-for-Money

4.1

Functionality

4.5

Ease of Use

4.2

Customer Service

4.3

Reviews Sentiment

Based on [350 reviews](#user-reviews)

Positive

327

Neutral

18

Negative

5

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

## Summary

* * *

Key features rated by users

Features selected based on 4,392 reviews from it management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Patch Management

NA

Server Monitoring

4.0

Security Tools

4.8

Real-Time Monitoring

NA

Remote Monitoring & Management

NA

\--%Fit

Missing features

Feature ratings

Patch Management

NA

Server Monitoring

NA

Security Tools

NA

Real-Time Monitoring

NA

Remote Monitoring & Management

NA

User satisfaction

User satisfaction

4.6

User reviews[100](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

Ease of use

4.4

Functionality

4.7

Value for money

4.3

Customer support

4.3

User satisfaction

4.5

User reviews[350](https://www.capterra.com/p/254088/ServiceNow/reviews/)

Ease of use

4.2

Functionality

4.5

Value for money

4.1

Customer support

4.3

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$100Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Not provided by vendor

Best for

ServiceNow CMDB is used by IT departments, system administrators, IT operations managers, digital product teams, and enterprise organizations.

## User reviews

Pros & cons

VR

Verified Reviewer

Software Engineer

> "AWS management console is the entrance for all the AWS features, you can easily search the feature you want to use, and you can also log..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7080830)

VR

Verified Reviewer

Software Engineer

> "Sometimes the features after login is just little overwhelming and It is not clear when you need to setup 2FA or not for login."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7080830)

CQ

Connor Q.

IT Team Lead

> "From the perspective of a smaller business and a solo AWS administrator without prior experience, engaging with AWS infrastructure has..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7123960)

TK

Tim K.

Chief of Staff

> "There are some challenging user interfaces that aren't intuitive for beginners to acclimate to, which can be intimidating."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7073580)

VR

Verified Reviewer

VP of IT

> "The interface is clean, organized, and easy to navigate, making it simple to manage services, deploy resources, and monitor performance..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7092886)

BT

Bharat T.

Developer

> "Also the billing page is lost in the clutter and makes it difficult for bill management and payment even after having a great cost..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6682284)

Dhakadiya O.

Manager

> "Our comapny manages large number of real estate properties or in a say we have to keep track of large number of properties it gets..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6690955)

VR

Verified Reviewer

Senior IT Project Manager

> "Some sections, like IAM permissions or networking configurations, are not very intuitive and require a lot of clicks to get simple..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7037773)

SB

Swaibu B.

AWS Solution Architecture

> "intuitive interface simplifies managing complex cloud resources, offering easy navigation, powerful dashboards, and seamless service..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6667863)

VR

Verified Reviewer

Senior IT Project Manager

> "it can feel a bit overwhelming at times, especially with so many services and settings packed into one place."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7037773)

HV

Hrithik V.

Software Engineer - Trading Systems

> "The breadth of services is probably AWS's biggest strength - if there's something I need, there's usually already a service for it."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7167205)

Iddy H.

Solution Architect

> "The console is not well-suited for performing bulk operations, such as modifying multiple instances or resources at once."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6663386)

AKT

A. K. T.

Android developer

> "I am using the AWS Management Console is a powerful tool for managing AWS resources, last many year for manage our project."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6658479)

VR

Verified Reviewer

Software engineer

> "We may not know or may not be able to estimate budget while using and the risk is there of its going out of control."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6699999)

VR

Verified Reviewer

Web and AWS Developer

> "Overall I have good experience with aws console i hosted 13 website on different different regions and uses many services like s3 bucket..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6647127)

Qazim A.

Application Monitoring Engineer

> "It can be challenging to locate specific features or services without prior experience, especially with the frequent updates."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6669159)

ARM

Abdul Rehman M.

Software Developer

> "There are updates daily on the UI almost I can tell that a LOT of effort went into this."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7128454)

KM

Karl M.

CISO

> "There was a learning curve in the previous iteration that made the console difficult to navigate. "

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6679972)

ARM

Abdul Rehman M.

Software Developer

> "The AWS Management Console was updated a while back with new UI and it has been so much easier to use since."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7128454)

Dhakadiya O.

Manager

> "I sometimes felt complexities learing about it from IT guys and its cost can be bit complex to understand."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6690955)

JS

Jelfry S.

Salesman

> "You can virtually have access to a service that allows you to program it as you want as well to upload your own softwares too."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6682727)

VR

Verified Reviewer

Software Engineer

> "sometimes slow to load ,due to huge number of services navigation is some what complex"

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6733719)

SJ

Shubham J.

Senior Security Analyst

> "Also on-demand functionalities and pre-defined scaling of compute and storage resources further enhance cost efficiency."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6612716)

CI

Clarion I.

Software Consultant

> "Hiring help with that can be expensive since the cost of solutions architects can be expensive"

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6627345)

SA

Saqib A.

Senior Developer

> "I think I love its integration with other AWS tools to ensure seamless workflow for beginner and advanced-level users."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6669602)

RK

Ravi K.

Software Engineer

> "The interface might also be too much for a beginner to figure things out."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6674108)

SB

Swaibu B.

AWS Solution Architecture

> "The console provides a user-friendly interface that makes it easy to navigate through various services and manage cloud resources..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6667863)

NA

Niharika A.

Senior DevOps Engineer

> "Same Aws service are not available at different regions"

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6768491)

AKT

A. K. T.

Android developer

> "I am using last many years, its very useful tools for integrate and manage to our project, Its all in one package."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6658479)

SJ

Shubham J.

Senior Security Analyst

> "The cost forecast is somewhat inaccurate, it gives a tentative estimate."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6612716)

Shobhit V.

Technical Support Engineer

> "It is a powerful and comprehensive tool for managing cloud resources and user-friendly for common tasks."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6678973)

PN

Pratibha N.

Business Manager

> "It creates unnecessary icons."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6673521)

CI

Clarion I.

Software Consultant

> "You can easily add and remove resources using the console in a matter of a few clicks."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6627345)

OA

Oreoluwa A.

Creative director

> "It could be difficult to find the application you need."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6692921)

OB

Oli B.

Project Coordinator

> "Good customer support and easy to use, has a lot of features only some of which I use."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7080084)

JC

Julie C.

Owner

> "Lacking in the user friendly department and the interface is confusing"

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6624525)

JB

Jeff B.

Founder

> "AWS helped me understand my monthly data usage and billing management."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6673506)

SK

Surendhar K.

Senior DevOps Engineer

> "Manual clicks don't scale well."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6781764)

VR

Verified Reviewer

Senior IT Project Manager

> "Overall, it just makes managing AWS services much smoother once you get used to where everything is."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___7037773)

AM

Anjal M.

QA

> "It may be a bit difficult for new user to use it."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6672757)

DM

Dhavan M.

Software Engineer

> "It's a single point of access to a wide range of AWS services, allowing you to configure and monitor various components of your cloud..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___4887960)

VR

Verified Reviewer

Owner of ShadowPlayersDev

> "Its pricing could be considered a little expensive, specially when you need to use high resources. And some features are somewhat..."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6234530)

CI

Clarion I.

Software Consultant

> "I like that you can easily add resources to existing EC2 instances through the console."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___6627345)

SH

Samantha H.

Tech Lead

> "AWS is slow to get their beta products out to the public for production use."

[See full review](https://www.capterra.com/p/229593/AWS-Management-Console/#Capterra___3770616)

[View Reviews](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

VR

Verified Reviewer

Software Developer and Consultant

> "Overall, ServiceNow has been an effective platform that streamlines operations and supports structured Change Management, though..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

VR

Verified Reviewer

Software Developer and Consultant

> "The platform can be complex to manage, especially in Change Management where configurations can become cumbersome, and it can be..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7065821)

JG

Justin G.

IT Specialist

> "ServiceNow offers robust ticketing with powerful automation and reporting, though initial setup and customization can be complex."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

MW

Melinda W.

Owner

> "It’s also expensive, and customizing workflows often requires technical expertise or developers, which can slow things down for..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7142110)

VR

Verified Reviewer

Client Operations Supervisor

> "No, what I like the most about service now is it actually is robust and offers a lot of features that are customizable based on..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138706)

GT

George T.

Operations Manager

> "The typing shortcuts usually used in other softwares have different functions that are misleading for example if you type Enter..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6848174)

JG

Justin G.

IT Specialist

> "Streamlined ticket tracking, customizable workflows, strong automation, and easy integration with ITSM tools."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6857598)

VR

Verified Reviewer

Knowledge Specialist

> "At times, especially as a beginner, it may be hard to navigate with all the various levels of a customer ticket--Interactions,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7052335)

Sofia B.

Senior Test Engineer

> "It also allows for wide customization to create your own process flows and manage tickets for almost any internal process your..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6676058)

KM

Kalpesh M.

Program Manager

> "Also, there is an issue with integration of marketplace products with this suite."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655)

VR

Verified Reviewer

Software engineer

> "ServiceNow streamlines the complex workflows, in my customer support setup it helped me in creating a proper workflow of issue..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

NT

Nishant T.

Sr analyst

> "It is costly for SME firms When integrated to outlook, it produce too many auto mailers, which can disturb corporate user now..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6780060)

AK

Ahmed K.

Consultant Specialist

> "It serves as a highly integrated platform that connects all these functions, making it easier to track progress, resolve issues,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6734940)

Tom E.

Senior Frontend Developer

> "However the only downside for me is the connectivity issues on occasions."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005)

RG

Roman G.

Sr. Manager, Internal Audit

> "It allows a good customization for different workflows, has connectivity to multiple applications and allows creating automated..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

KM

Kalpesh M.

Program Manager

> "The cost of installation and support is higher when compared to similar products in the market."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7134655)

RG

Roman G.

Sr. Manager, Internal Audit

> "Great experience, ServiceNow used as a ticketing tool for access provisioning, change management processes, as well as to auto..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

SG

Shaun G.

Continuous Improvement Analyst

> "ServiceNow may be able to be customized in a way that makes it an overall better experience, but as a user from multiple sides,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6531246)

VR

Verified Reviewer

Director

> "There is a big number of modules one can add to the platform, including software and hardware inventory, business applications,..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

YO

Yewande O.

HR Coordinator

> "Bugs and issues was difficult to resolve as it requires reaching out to customer support all the time"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7049544)

CtM

Cátia M.

ServiceNow Consultant

> "Additionally, its customizable workflows and reporting tools provide valuable insights, enabling organizations to make..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6525115)

LC

Lance C.

Solution Architecht

> "Some employees report that it was not user-friendly, especially for non-IT professionals."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7138794)

NK

Norbert K.

Salesforce Analyst

> "It helps organize work, automates many processes, and supports team efficiency. Despite the initial learning curve, it becomes a..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

TB

Thomas B.

Risk and Compliance Consultant

> "It feels less like buying a house and more like going to the hardware store and buying lumber and supplies. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

Andrew R.

Cyber Security and Compliance

> "I loved how it allow easy ticket escalation and allowed collaboration with other departments."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

SN

Suraj N.

Inside Product Specialist

> "sometimes when I have raised the HR ticket, the resolution provided is not upto the mark or is unsolved."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

JB

Jonathan B.

Digital Business Analyst

> "It's a very clean software, making it extremely transparent to all users on how to raise and track their cases while giving them..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6437241)

RS

Robert S.

Data Analyst

> "Combining data from multiple tables/sources is not straightforward."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6550813)

SN

Suraj N.

Inside Product Specialist

> "ability to unify and automate workflows across an organization, making it an incredibly powerful tool for enhancing operational..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6458767)

RK

Rishi K.

ITSM Consultant

> "Depending on the level of customisation required, servicenow can get expensive to implement."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

VR

Verified Reviewer

Customer Marketing Manager

> "ServiceNow helps our company organize, interpret and develop data using dashboards."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7054402)

JF

Javier F.

Partners Responsible

> "Integration with third-party applications can be challenging at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499587)

VR

Verified Reviewer

Software Engineer

> "Provides a simple interface that is consistent across all modules and allows end users to have a sikilar experience for all..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6820646)

Naveen C.

Senior Technical Manager

> "Also customizing for specific enterprises is bit time consuming."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

MP

Mattia P.

IT Operations Manager

> "An excellent ticketing product, definitely the most famous, it allows for many integrations, many of which are already ready to..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6867173)

JL

John L.

Automation Engineer

> "The links are long guids and hard for humans to understand vs something like jira."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

SM

Shreyash M.

Manager

> "Pretty reliable ticket and issue tracking system and can be very useful in managing all communication."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

HW

Heather W.

Principal Compliance Specialist

> "I don’t think the ServiceNow GRC tool is the most user friendly compared to similar GRC tools such as Archer."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6536841)

VR

Verified Reviewer

Director

> "Makes it easy to locate resources that are on the ground on a per-user basis as well, so it helps for risk management in various..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6815963)

AF

Alexia F.

CMO

> "The learning curve can be steep, and some features feel a bit overwhelming at first."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6499574)

VR

Verified Reviewer

Analyst

> "I use it occasionally to enter tickets and it's pretty easy for me to track the progress. If anything changes, it notifies me..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6431623)

RG

Roman G.

Sr. Manager, Internal Audit

> "Company support website and its chat bot are not easy to search through or get relevant information."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6723815)

Tom E.

Senior Frontend Developer

> "ServiceNow puts me in touch with our IT support team usually relatively quickly."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7121005)

VR

Verified Reviewer

Analytic Scientist

> "Initially, navigating the ServiceNow platform can be a challenge."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

MA

Misbah A.

Product and Manufacturing Engineer

> "ServiceNow has helped our company implement workflows for our processes that are hard or monotonous to manage."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6693819)

SM

Shubham M.

Consultant

> "AI integration is still not the best."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6473118)

EP

Eduardo P.

Security Analyst Manager

> "Their platform is very open and customizable, allowing us to tailor workflows to our needs."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6777458)

PH

Philip H.

Application Administrative Developer

> "Sometimes it can be to customizable."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6351976)

CS

Cherif S.

HR Manager

> "It has seamless features that are very easy to apply so managing our IT has been easy and efficient."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

MW

Michael W.

Owner

> "Training curve for new employees can be a pain."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6667847)

JR

Janessa R.

Product Marketing Manger

> "Improved user interface with streamlined dashboards that make it easy to get and give insight into work."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6842669)

TB

Thomas B.

Risk and Compliance Consultant

> "Its junk if everyone on your teams are really new to it. "

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6807664)

NK

Norbert K.

Salesforce Analyst

> "It also integrates easily with other systems like Salesforce CRM for example"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6879747)

JL

John L.

Automation Engineer

> "UI but it's hard to navigate."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6810764)

RK

Rishi K.

ITSM Consultant

> "Servicenow is an integrated service management tool offering the entire ITIL lifecycle at your fingertips."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6539189)

VR

Verified Reviewer

Logistics Specialist

> "A bit slow loading speed when there are multiple tabs open"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6129853)

VK

Virginia K.

IT Manager

> "The drag and drop feature is helpful .It's integration with other apps is seamless making the whole experience sophisticated."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6756012)

HH

Hassan H.

Cyber Security Analyst

> "Due to extensive feature it offers, sometimes its difficult to find appropriate section which we are looking for and its does..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3778804)

MS

Manon S.

Associate software engineer

> "It automatically routed service requests to the right team, speeding up our response times significantly."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6356329)

VR

Verified Reviewer

Azure Cloud Engineer

> "Interface can be cumbersome."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4992308)

VR

Verified Reviewer

Software engineer

> "ServiceNow is a great tool for any IT management it improves overall productivity by streamlining complex workflows."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6637017)

RB

ROB B.

Operations Manager

> "Cost, it is not equitable for small businesses."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6191616)

LS

Lewis S.

Systems and Network technician

> "Can be utilised with low knowledge on the application but also offers in-depth features that really benefit your service."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6438804)

VsrP

Vidya sagar reddy P.

Cloud Support Engineer

> "Its very complex with multiple development modules, sometimes its very heavy to load and it takes time opening few links."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3818089)

Rohit M.

software development engineer

> "We have been using ServiceNow for ITSM and CSM modules from couple of years now, they are consistent and in every 6th month they..."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4869448)

VR

Verified Reviewer

IT Systems Engineer II

> "The clunkiness of the product was discouraging."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___5086346)

Andrew R.

Cyber Security and Compliance

> "It has a great user interface that is very easy to manipulate and learn from an end user perspective."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7103624)

SS

Sudhir S.

CASS Lead

> "This led to a number of internal complaints as we had to requests the users to open new tickets for the same request."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

CS

Cherif S.

HR Manager

> "It is very intuitive and easy to use so new user with no technical skills do not struggle to navigate this tool."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___7115433)

UM

Uddipan M.

Data Engineering Manager

> "Sometimes UI response it bit slow which makes users to wait before form response."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3711774)

SD

Suzanne D.

Engineer

> "It integrates with a lot of other systems and has many other modules that can be added"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6727422)

SN

Soumalya N.

Architect

> "Changes created by “Copy Change” can not be tracked separately"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

VR

Verified Reviewer

Analytic Scientist

> "ServiceNow is useful for tracking tickets' status."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6741840)

SN

Soumalya N.

Architect

> "OOB baseline does not support some level of access control for change which it should have"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3815836)

Naveen C.

Senior Technical Manager

> "I have been using since more than 5 years for Incident management and lifecycle of incidents and it really helped."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6640022)

Chetan T.

Customer Experience Director

> "Custom applications running on SNOW can be a little buggy at times."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___3813097)

SM

Shreyash M.

Manager

> "Has easy integration with multiple systems"

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6849204)

SS

Sudhir S.

CASS Lead

> "In the past, we have had challenges in re-opening the service now tickets once they were closed in error."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4588741)

AP

Avinash P.

Technical support engineer

> "Easy ticket management , creating and tracking with servicedesk."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___6608854)

VR

Verified Reviewer

Mechanical Engineer

> "The self service portal is hard to use for tracking your requests."

[See full review](https://www.capterra.com/p/254088/ServiceNow/#Capterra___4631061)

[View Reviews](https://www.capterra.com/p/254088/ServiceNow/reviews/)

## User interface

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)

4.60 (100)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)

4.46 (350)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Tracking

150

Important

AI Copilot

120

Important

AWS Management Console

10/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation

[See all features](https://www.capterra.com/p/229593/AWS-Management-Console/#features)

ServiceNow

Top features

19/37

-   Access Controls/Permissions
-   Activity Tracking
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Notifications
-   API
-   Audit Trail
-   Capacity Management
-   Compliance Management
-   Configuration Management
-   Dashboard
-   Data Import/Export
-   Event Logs
-   Generative AI
-   Incident Management
-   Issue Auditing
-   IT Asset Management
-   IT Asset Tracking
-   IT Reporting
-   Knowledge Management
-   License Management
-   Maintenance Scheduling
-   Patch Management
-   Personalization and Recommendation
-   Real-Time Monitoring
-   Real-Time Notifications
-   Remote Access/Control
-   Remote Monitoring & Management
-   Security Tools
-   Self Service Portal
-   Server Monitoring
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Task Management
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation

[See all features](https://www.capterra.com/p/254088/ServiceNow/#features)

### Recognition

No recognitions have been awarded to AWS Management Console

ServiceNow is recognized as a top-rated tool in 4 Capterra Shortlist reports

### Deployment & support

AWS Management Console

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

ServiceNow

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

AWS Management Console

-   By Amazon Web Services
-   Located in United States
-   Founded in 2006

ServiceNow

-   By ServiceNow
-   Located in United States
-   Founded in 2012

## Popular Comparisons

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.60 (100)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

vs

[ManageEngine Endpoint Central](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/)[4.63 (1,734)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/)

Contact vendor for pricing

Price

$795/year

4.7

Features

4.6

4.4

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/170018-229593/ManageEngine-Desktop-Central-vs-AWS-Management-Console)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,081)](https://www.capterra.com/p/164283/Zendesk/reviews/)

$100/month

Price

$115/month

4.5

Features

4.4

4.2

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-254088/Zendesk-vs-ServiceNow)

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.60 (100)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

vs

[Iru](https://www.capterra.com/p/181954/Iru/)[4.87 (486)](https://www.capterra.com/p/181954/Iru/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.7

Features

4.6

4.4

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/181954-229593/Iru-vs-AWS-Management-Console)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.51 (3,444)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

$100/month

Price

$19/month

4.5

Features

4.3

4.2

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/124981-254088/Freshdesk-vs-ServiceNow)

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.60 (100)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

vs

[PDQ Deploy & Inventory](https://www.capterra.com/p/174535/PDQ-Deploy/)[4.80 (341)](https://www.capterra.com/p/174535/PDQ-Deploy/reviews/)

Contact vendor for pricing

Price

$1950/year

4.7

Features

4.7

4.4

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/174535-229593/PDQ-Deploy-vs-AWS-Management-Console)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

$100/month

Price

R$35/month

4.5

Features

4.7

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-254088/Milvus-vs-ServiceNow)

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.60 (100)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

vs

[Action1](https://www.capterra.com/p/180609/Action1-RMM/)[4.91 (237)](https://www.capterra.com/p/180609/Action1-RMM/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.7

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/180609-229593/Action1-RMM-vs-AWS-Management-Console)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Freshservice](https://www.capterra.com/p/132997/Freshservice/)[4.54 (733)](https://www.capterra.com/p/132997/Freshservice/reviews/)

$100/month

Price

$19/month

4.5

Features

4.3

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/132997-254088/Freshservice-vs-ServiceNow)

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.60 (100)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

vs

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.84 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Contact vendor for pricing

Price

R$35/month

4.7

Features

4.7

4.4

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/202528-229593/Milvus-vs-AWS-Management-Console)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[Supremo Remote Desktop](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/) [4.67 (447)](https://www.capterra.com/p/177094/Supremo-Remote-Desktop/reviews/)

$100/month

Price

$199/year

4.5

Features

4.5

4.2

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/177094-254088/Supremo-Remote-Desktop-vs-ServiceNow)

[AWS Management Console](https://www.capterra.com/p/229593/AWS-Management-Console/)[4.60 (100)](https://www.capterra.com/p/229593/AWS-Management-Console/reviews/)

vs

[Rippling](https://www.capterra.com/p/172127/Rippling/)[4.86 (4,818)](https://www.capterra.com/p/172127/Rippling/reviews/)

Contact vendor for pricing

Price

$8/month

4.7

Features

4.8

4.4

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/172127-229593/Rippling-vs-AWS-Management-Console)

[ServiceNow](https://www.capterra.com/p/254088/ServiceNow/)[4.46 (350)](https://www.capterra.com/p/254088/ServiceNow/reviews/)

vs

[JIRA Service Management](https://www.capterra.com/p/227102/JIRA-Service-Management/)[4.47 (770)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

$100/month

Price

$20/month

4.5

Features

4.5

4.2

Ease of Use

4.2

[View full comparison](https://www.capterra.com/compare/227102-254088/JIRA-Service-Management-vs-ServiceNow)