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Residential and commercial small to enterprise-level pest control companies.
Field Service Companies from 1-1000+ employees. Scalable system with an open API to allow large corporations the ability to customize the product to meet their needs.
It streamlines reports and the ease of running CC's and emailing/notifying clients. I like the ability to save favorites that I use personally.
When I brought this to the attention of the sales rep that I was upset with the mistake, he simply said “…okay.” without even a halfhearted apology. Are you even reading this review.
Amazing customer service, everyone is so great. Fantastic on boarding specialists to guide you through PestPacs program when you are first starting out.
Functionalities didn’t work leading to loss of customers. Routing was so bad we had to pay a full time employee to run it.
I love the service set-up report. I love the collections module and the way it helps me track customers that are over 120 days past due and is integrated directly with ARM.
Performance on this product is unreliable, continuous problems, support is useless.
I love that it regenerates customers and we can link it between the technician and the office. I love the paperless option.
The Problem with terrible software and bad customer service to back it up.
This program is great for California PCOs.I love the mobile app for our techs,I love how accessible the Fieldwork team is,no matter how many questions you have they are there for you.
Integrations was difficult due to our former software being unable to provide us the required information.
CSR is fantastic and wonderful at providing fast answers to all of my questions and provides an email review so I can circle back and review in the future.
My only regret was waiting so long before actually switching over.
Software and customer service (IT) are amazing they have helped me out with different challenges and they have thought of everything.
I had an urgency once (operator error) not the software but they were closed I could not get a hold of (IT) that day.
The program is easy to use and gives the customers the portal to review there account and previous service reports. We worked with [SENSITIVE CONTENT] to assist onboarding and she was terrific.
I took my wife out to a job, showed her how to use it and she was barcode scanning in just a minute. My other software was hard to teach techs how to use and cumbersome to carry.
Natalie: Hi, my name is Natalie. I'm an office coordinator. I rate PestPac a five. For more reviews like this, click below. My company was using FileMaker and it crashed, was not working, and we needed a new system and fast. When researching PestPac and speaking to the representatives, we were able to get all of our questions answered, and detailed questions answered so we knew if this was the right product for us. After a few phone calls, we knew it was for us. PestPac was really easy to get started with because they provide exceptional customer service. Their onboarding team provided a weekly phone call, support, webinars, so many tools to learn the system, and learn how it will work for your company, and how to do setup. I would fully recommend PestPac to anybody that is looking for software like this. Their customer service is exceptional. I can't speak more highly about the support they give you, and you can call them any time and they are there to help you with the most minor item, or the most intricate item. But, they are just great to deal with and the program is so easy to use.
PestPac
Top FeaturesFieldwork
PestPac
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Fieldwork
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