# Compare PestPac vs ServiceTitan 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare ServiceTitan and PestPac based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/23130-150053/PestPac-vs-ServiceTitan

---

# ServiceTitan vs PestPac Features and Cost Comparison

Last updated March 24th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ServiceTitanPestPac2/4 selected

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.9 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

[## ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.3 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Starting Price

Contact vendor

Value-for-Money

3.9

Functionality

4.2

Ease of Use

4.1

Customer Service

4

Reviews Sentiment

DC

Based on [325 reviews](#user-reviews)

Positive

277

Neutral

13

Negative

35

[## PestPac](https://www.capterra.com/p/23130/PestPac/)[3.9 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

Starting Price

$1.00

Value-for-Money

3.7

Functionality

3.9

Ease of Use

3.6

Customer Service

3.9

Reviews Sentiment

SP

Based on [253 reviews](#user-reviews)

Positive

185

Neutral

24

Negative

44

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 5,933 reviews from field service management software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

79%Fit

High performer

Feature ratings

Mobile Access

4.1

Scheduling

4.2

Billing & Invoicing

4.2

Quotes/Estimates

4.0

CRM

4.3

63%Fit

Not enough reviews

Feature ratings

Mobile Access

3.9

Scheduling

3.7

Billing & Invoicing

4.0

Quotes/Estimates

2.3

CRM

\--

User satisfaction

User satisfaction

4.3

User reviews[325](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

Ease of use

4.1

Functionality

4.2

Value for money

3.9

Customer support

4.0

User satisfaction

3.9

User reviews[253](https://www.capterra.com/p/23130/PestPac/reviews/)

Ease of use

3.6

Functionality

3.9

Value for money

3.7

Customer support

3.9

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$1Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

ServiceTitan helps commercial and residential irrigation, septic, water treatment commercial locksmith, HVAC, plumbing, construction, electrical, roofing and water treatment companies.

Best for

Residential and commercial small to enterprise-level pest control companies.

## User reviews

Pros & cons

DC

Dominic C.

GM

> "The ability to build workflows that trigger based on specific tags has helped us stay organized, protect service standards, and..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

CH

Connie H.

Accounts Receivable

> "Office personell cannot create an invoice without creating a dispatch under a technician, so don't sell a filter! "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

DC

Dominic C.

GM

> "We’ve been able to categorize jobs, track SLAs, and create automated follow-ups in a way that keeps our team aligned and proactive."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

CH

Connie H.

Accounts Receivable

> "Does not work well with Quickbooks, takes ten times longer to process checks and invoices. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

SK

Sanjeev K.

Office Administrative Manager

> "The platform offers all the essential features for every department — from Accounting and Dispatching to Inventory and Pricebook..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

HL

Hunter L.

Office Manager

> "I dislike that the updates aren't tested a million times before they go live, they often affect other aspects of the software,..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

DC

Dominic C.

GM

> "From dispatch to reporting, it creates clarity for the team and accountability at every level."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7106169)

Logan M.

Office Admin

> "The biggest issue I have with ST is that some of thier features are very laggy, and are not able to be changed."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377)

ML

Mike L.

Software Integration

> "The call recording feature which is linked to each customer, allows us to train our CSR team and helps to prep our technicians..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

KH

Kasey H.

Owner

> "It seem they are here to destroy small businesses to make more room for larger franchise"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7052261)

KK

Khiana K.

Customer Service Representative

> "ServiceTitan helps companies stay organized and keeps you accountable as everything is recorded from phone calls to text messages..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6749300)

SG

Summer G.

Office Manager

> "The system software was sold to us with a lot of features, but none of them actually worked for the business."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

ST

Sasha T.

Junior Digital Marketing Manager

> "In terms of functionality, the advanced scheduling algorithm suggests accurate project timelines, and the full-featured dashboard..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

CH

Connie H.

Accounts Receivable

> "Credit on accounts have locked up and I had to get tech support to fix it. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

SG

Summer G.

Office Manager

> "It would probably work great for a very large company that does a lot of service work and has complicated projects that need to be..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

MS

Mark S.

RSM

> "They reached out to me and set up a call/meeting with promises to streamline the business. Once they had gathered my information,..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6798095)

DG

Dylan G.

Plumber

> "Service titan has been a part of my career the entire time as a plumber, it has helped me manage my different house calls and set..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6661411)

OH

Oscar H.

CEO

> "Sometimes it feels like you are not using all the features that you are paying for."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

Logan M.

Office Admin

> "ST has transformed our company, and has helped up define processes and procedures, and work more efficiently."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377)

HL

Hunter L.

VP of Operations

> "Without proper oversight, it can become difficult to track materials accurately, leading to discrepancies in replenishment and job..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

LO

Lucianna O.

Office - Call Center Manager

> "This data helps in making informed decisions to enhance our service."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

AK

Adam K.

CFO

> "Customer support can sometimes be frustrating when you are trying to get a quick fix for something but overall isnt terrible."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107870)

LO

Lucianna O.

Office - Call Center Manager

> "User-Friendly Interface: The platform is intuitive, making it easy for my team to navigate and utilize its features effectively."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

EP

Erin P.

Owner

> "Then, over the course of the 12-week onboarding program (overly time-consuming), they reveal that you will be paying (thousands)..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6500391)

JR

Jaclyn R.

Dispatcher, ServiceTitan Champion

> "They offer so many ways to dive deeper into the software and learn from each other including SparkSessions, EmberSessions and Torch..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6631187)

TB

Tyler B.

President

> "The reason they give you 3 months free in the beginning is because it will take minimum 3 months to figure out how to use it..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___7016411)

LO

Lucianna O.

Office - Call Center Manager

> "It has streamlined our processes, improved customer satisfaction, and ultimately contributed to our bottom line."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

EK

Edward K.

Vice President of Operations

> "My experience, as I mentioned earlier, was marred by numerous flaws, headaches, and unnecessary complications."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808)

BB

Ben B.

Sales Manager

> "It has an excellent dashboard along with analytics and reporting"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444)

BB

Ben B.

Sales Manager

> "Use of the same term for two separate functions creates confusion."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7056444)

HL

Hunter L.

VP of Operations

> "Additionally, the automation features save time and improve accuracy, while the mobile app keeps our team connected in the field."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

SG

Summer G.

Office Manager

> "The cost of not only the implementation but the software price as well was more than we could justify."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7028872)

LO

Lucianna O.

Office - Call Center Manager

> "ServiceTitan has been a gamechanger for our call center operations."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

DB

Dawn B.

Office Manager

> "Payroll was a nightmare and manually entering credit cards each transaction or daily runs to the bank with deposits."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6506639)

HL

Hunter L.

Office Manager

> "Finally, after our 3rd CSM, \[sensitive content hidden\] gave us the support that we needed and she's been a rockstar for our team."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

CL

Carrie L.

Special Projects Manager

> "The inability for the office side to see how the app operates on the tech side of things."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756)

ML

Mike L.

Software Integration

> "Though it is pricey and customer service is not great, Service Titan has really helped us maximize profit as we are able to free up..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

TW

Trevor W.

owner

> "Bad. Despite years of building out the Service Titan CRM within our company I am seriously considering switching to House call pro..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#SoftwareAdvice___6553056)

MF

Molly F.

Admin

> "We like the visibility you get with ST, you can easily locate your technician whether he is driving or working at a customers home."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6310416)

MH

Makaiya H.

Service Construction Admin

> "Some files and photos were getting corrupted, the photo upload was a bit too grainy."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6693563)

HL

Hunter L.

VP of Operations

> "What I like most about ServiceTitan is its ability to streamline our entire workflow in one platform."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6747022)

JG

Jonathan G.

Director of Plumbing

> "Reporting on numbers can become tricky at times."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6805998)

SK

Sanjeev K.

Office Administrative Manager

> "ServiceTitan is an all-in-one software solution for the HVAC industry."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

CL

Carrie L.

Special Projects Manager

> "It makes it difficult to troubleshoot when a tech has a question."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770756)

OH

Oscar H.

CEO

> "Love the customer service, my account manager \[sensitive content hidden\] was great everytime I needed anything."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

EV

Emily V.

Administrative Manager

> "The system will randomly crash and there's a delay in communication for when the functionality will be restored."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6312285)

SF

Scott F.

Office Manager

> "They dedicate time to offer webinars and training that not only help you in the software, but help you grow your business. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384)

CC

Charles C.

President

> "Chaos, Chaos, Chaos. If you want to waste your companies time and never get anywhere, never get onboarded and ultimately ever get a..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660926)

SK

Sanjeev K.

Office Administrative Manager

> "It can help a small organization grow and scale to new heights."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6770963)

MM

Matt M.

President

> "We built our price book with way too much data and it overwhelmed the app."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6526849)

HL

Hunter L.

Office Manager

> "It was rough in the beginning but it's getting better and it's safe to say that we are growing to like the system more and more."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7118580)

OH

Oscar H.

CEO

> "A bit complicated to set up."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105432)

JA

Jennifer A.

Director of Administrations

> "Every quarter there are new process to devlop and new features of Service Titan that change the game, for the better. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6323377)

ST

Sasha T.

Junior Digital Marketing Manager

> "The mobile application built has limited capability compared to the desktop version."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

JP

Joshua P.

Outside Sales Representative

> "It kept my whole HVAC sales / install team on the same page and logged info efficiently"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6591276)

PG

Peter G.

IT Manager

> "Migration from previous field management and accounting systems can be a bit tedious."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6280793)

KI

Kristofer I.

Director of Marketing

> "We love how ServiceTitan assists with automating our insulation, heating and cooling company."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499)

DP

David P.

Head of IT and Implementations

> "Chat support, much to be desired, I know thats MOST companies, but for one that costs so much, its really annoying when the end..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6660703)

Logan M.

Office Admin

> "Probably the best thing is the customer support."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7019377)

DD

Danielle D.

owner, manager

> "I found onboarding to be challenging and wish I would have known more about what to expect"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7105405)

LO

Lucianna O.

Office - Call Center Manager

> "I highly recommend ServiceTitan to any company looking to enhance their service management capabilities."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7117357)

SG

Steven G.

Senior Advisor

> "The largest con for us is the price and learning curve for many of the modules. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6437841)

RS

Rick S.

Overhead Door Nfld. Limited

> "Great product, Service Titan's service is good and helpful, also customer's love getting notifications when our technicians are on..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6602754)

AM

Amber M.

Dispatch

> "I am not sure why payments that are deleted are still taken twice from a customer acct."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605131)

ST

Sasha T.

Junior Digital Marketing Manager

> "One area where ServiceTitan provides two groundbreaking enhancements that improve work management."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6587484)

SJ

Steven J.

Operations

> "Takes quite a bit to on-board and learn the system due to the complexity of functions."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6553160)

SF

Scott F.

Office Manager

> "Support has improved 10 fold in the last year or so and having the ember, spark, and torch network adds a ton of value!"

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6626384)

CH

Connie H.

Accounts Receivable

> "Administrative nightmare. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

BS

Brett S.

Owner

> "There is a good connection and communication between the office and the field because of the software."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605722)

TH

Tina H.

Office Mgr.

> "Onboarding was rushed. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7107618)

KI

Kristofer I.

Director of Marketing

> "Helps us streamline so many jobs and not miss out on potential revenue."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309499)

CH

Connie H.

Accounts Receivable

> "Program is extremely expensive. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7090783)

DB

Daniel B.

Marketing Manager

> "I appreciate the ability to connect with a success manager."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6769800)

BL

Brandon L.

Service Manager

> "It is a bit difficult at times to get reports the way I want them."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6605367)

EK

Edward K.

Vice President of Operations

> "I enjoy working with \[sensitive content hidden\] is always responsive and willing to assist."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___7109808)

Aaron R.

Operations Manager

> "They also didn't follow through with their obligation to help with a number items outlined in the contract. After my customer..."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#GetApp___6093320)

ML

Mike L.

Software Integration

> "This allows for greater customer satisfaction leading to more reviews."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6625271)

LD

Luke D.

Business Systems Manager

> "At times the support staff aren't helpful, and I have already tried most of the troubleshooting steps they suggest. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6667716)

JK

Jeff K.

Electrical Manager

> "ServiceTitan has been instrumental in organizing our business. "

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6817558)

KB

Katie B.

Head of Customer Experience and Marketing

> "It does soo much that it can be difficult to navigate, especially for new users."

[See full review](https://www.capterra.com/p/150053/ServiceTitan/#Capterra___6309016)

[View Reviews](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

SP

Steve P.

Pest control technician

> "I like the ease, And Flo of being able to just create work orders create zones in areas and update devices with..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___7017998)

SP

Steve P.

Pest control technician

> "Two things closing out a work order without putting any information in and when using certain chemical products you..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___7017998)

MH

Matt H.

IT Support Manager

> "Simplifies route management and scheduling, increases efficiency in the office and the field."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6679764)

RH

Ron H.

Ceo

> "They overpromised and underdelivered then insist on continuing to bill me for the entire contract when they failed..."

[See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6849056)

CA

Cyrus A.

Senior Client Manager CPA

> "I love the accuracy of the numbers and how you can build out custom reports in report writer."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6678482)

BR

Brennan R.

Operator

> "Most bad reviews are from ignorance. If you want idiot friendly, then we suggest you go elsewhere. "

[See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6808309)

SK

Steve K.

CSR

> "Great presenters, I like the customization options and multiple ways to do the same thing"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676296)

BR

Brennan R.

Operator

> "The majority of problems we've had have honestly been our own fault for not knowing the software. "

[See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6808309)

JB

Jeff B.

Fleet Supervisor

> "PestPac can make running a pest control business very accurate."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6664056)

CV

Claudia V.

Office Manager

> "We didn’t go over reporting which was my main concern."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676254)

MH

Matt H.

IT Support Manager

> "The software is relatively easy to train users on, it is an efficient, near all in one solution for the business. "

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6679764)

JS

James S.

president

> "financial departments lack of customer service"

[See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6349037)

OD

Olivia D.

Customer Service Assistant Manager

> "The speakers were amazing and the questions/discussions were very helpful to me as I am only 1.5 years with pestpac."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676261)

YV

Yvonne V.

Collections

> "At time audience was a little too talkative."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676276)

YV

Yvonne V.

Collections

> "Touch base on a little bit of the entire system. Where very patient and answered all of our questions!"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676276)

TV

Traci V.

Office Manager

> "sensitive content hidden\] promised me, so now I am told I have to pay $1200 to get out of this contract."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6429699)

BH

Breanna H.

Hr manager

> "Communication center has been very helpful, looking forward to all that AI features coming from."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6677164)

MJ

Megan J.

Accounts Receivable Manager

> "Side conversation hard to hear presentation"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676256)

EM

Emily M.

Office Manager

> "I like the varying reports, and once you figure out how to do everything it’s decently easy."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676260)

SS

Salvadore S.

Owner

> "Terrible software,terrible customer service."

[See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6493721)

AD

Ann D.

Admin process manager

> "Our delivery manager is pretty cool. And our sales executive is alright too."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676292)

SE

Stephanie E.

Customer Service Rep

> "The billing and accounting side is not user friendly and sometimes following and identifying balances and payments..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___4343402)

Rich A.

Director of Corporate operations

> "I was new to PestPac and learning my way around the site was seamless and easy."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6654916)

JW

James W.

Account Manager

> "This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the..."

[See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___2970489)

Rich A.

Director of Corporate operations

> "Very user friendly, dashboard is not too clunky."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6654916)

JD

John D.

PCO

> "Hard to attach documents to emails on the desk top."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___3723791)

JD

Jackie D.

Manager

> "I learned a lot about company set up."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676258)

VR

Verified Reviewer

Owner

> "Functionalities didn’t work leading to loss of customers."

[See full review](https://www.capterra.com/p/23130/PestPac/#GetApp___4299356)

OD

Olivia D.

Customer Service Assistant Manager

> "This session was very informational."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676261)

VR

Verified Reviewer

Owner

> "Routing was so bad we had to pay a full time employee to run it."

[See full review](https://www.capterra.com/p/23130/PestPac/#GetApp___4299356)

MJ

Megan J.

Accounts Receivable Manager

> "Very informative good information great speakers"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676256)

PN

Paul N.

Owner

> "Then try and bind you in long term contracts. When we have problems no one called back to let us know if it was..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2911271)

JC

Jordan C.

Operations Manager

> "Customer service is also great!"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676263)

BC

Bill C.

Co-owner

> "The online sales component of the sales module is outdated and needs an upgrade."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2849432)

OD

Olivia D.

Customer Service Assistant Manager

> "This session was great!"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676261)

CC

Chris C.

Owner/operator

> "Training and technical support is beyond terrible."

[See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___4002462)

SE

Stephanie E.

Customer Service Rep

> "It's been good and is allowing our company to manage our clients and routes more efficiently"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___4343402)

RG

Regena G.

branch manager

> "to much information all over the place and wrong!"

[See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___4463865)

KP

Kelly P.

Owner/Operator

> "It has been Amazing, I used this software prior at another company but never on the admin side of things so it has..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2834767)

NV

Nathan V.

Supervisor

> "I have issues that should be simple things like putting more than 5 characters on the name field next to a phone..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2671773)

KP

Kelly P.

Owner/Operator

> "I used this when I worked at several other pest control companies, I liked how well it can be utilized and..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2834767)

VR

Verified Reviewer

Owner

> "This was a horrible, insanely expensive mistake from start to finish."

[See full review](https://www.capterra.com/p/23130/PestPac/#GetApp___4299356)

JO

Jennifer O.

Operations Team Leader

> "it makes it so easy to create very tight and effective routes for all of our specialists."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___3514137)

DC

Dale C.

Proprietor

> "What are we instructing? Why is this section not called “Tech Note Favorites” or anything else that might make sense?"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2825906)

Brandon H.

Termite Sales Manager

> "PestPac is so much cheaper then some of their competitors."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___3453207)

PN

Paul N.

Owner

> "This system is old, antiquated, and needs many improvements. "

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2911271)

BS

Brad S.

President

> "During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, ..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2757464)

DC

Dale C.

Proprietor

> "There was a mistake when I signed up (your end, not mine) that cost me $100."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2825906)

JD

John D.

PCO

> "Easy mobile use."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___3723791)

AG

Adam G.

mgr

> "This software requires a fair amount of set-up, and some of the tables are a bit complex for a novice"

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2432033)

DP

David P.

Owner

> "Use Gorilla Desk, 1/4 the cost and much better software and company."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2994556)

HP

Henry P.

Owner

> "It is needlessly complicated and frustrating."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2830710)

SP

Sabrina P.

Office Manager

> "We find offering electronic logbooks to our audited accounts sets us apart from many other pest control companies. "

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2574029)

NV

Nathan V.

Supervisor

> "The lack of ability to use it the way we want to and the "customer support" is ridiculous. "

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2671773)

BC

Bill C.

Co-owner

> "Going paperless has been a game changer for us on many levels."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2849432)

DP

David P.

Owner

> "Difficult to answer as I did not like anything about it."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2994556)

BS

Brad S.

President

> "No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2757464)

PN

Paul N.

Owner

> "The software is definitely not user friendly. "

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2911271)

NV

Nathan V.

Supervisor

> "The basic idea is great, but am currently looking at other software that doesn't nickel and dime and that offers..."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2671773)

SM

Sheila M.

CEO

> "It has been 3 years and still no contracts in the hand held."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2318849)

BS

Brad S.

President

> "My employees can work from home if needed because it is in the cloud. "

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2757464)

SM

Sheila M.

CEO

> "I am paying over $22,000 per year. "

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2318849)

HP

Henry P.

Owner

> "The sales person was nice."

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2830710)

SM

Sheila M.

CEO

> "Then you will be told sorry that cannot be fixed. "

[See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2318849)

[View Reviews](https://www.capterra.com/p/23130/PestPac/reviews/)

## User interface

4.35 (325)

3.90 (253)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Accounting Integration

207

Important

Activity Dashboard

150

Important

Activity Tracking

120

Important

ServiceTitan

Top features

31/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/150053/ServiceTitan/#features)

PestPac

23/45

-   Accounting Integration
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   AI Summarization
-   Alerts/Notifications
-   API
-   Billing & Invoicing
-   Calendar Management
-   Chatbot
-   Contact Database
-   Contract/License Management
-   CRM
-   Customizable Fields
-   Customizable Forms
-   Dispatch Management
-   Documentation Management
-   Drag & Drop
-   Electronic Signature
-   File Storage
-   Forms Management
-   Generative AI
-   GPS
-   Inventory Management
-   Maintenance Scheduling
-   Mobile Access
-   Monitoring
-   Online Time Clock
-   Payment Collection in the Field
-   Personalization and Recommendation
-   Process/Workflow Automation
-   Quotes/Estimates
-   Real-Time Data
-   Reporting & Statistics
-   Resource Allocation
-   Routing
-   Scheduling
-   Self Service Portal
-   Service History
-   Service Level Agreement (SLA) Management
-   Status Tracking
-   Third-Party Integrations
-   Workflow Management
-   Workforce Management
-   Work Order Management

[See all features](https://www.capterra.com/p/23130/PestPac/#features)

### Recognition

No recognitions have been awarded to ServiceTitan

No recognitions have been awarded to PestPac

### Deployment & support

ServiceTitan

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

PestPac

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

ServiceTitan

-   By ServiceTitan
-   Located in United States
-   Founded in 2012

PestPac

-   By WorkWave
-   Located in United States
-   Founded in 1984

## Popular Comparisons

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.60 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.4

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/150053-153475/ServiceTitan-vs-FieldPulse)

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.90 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

vs

[FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[4.23 (337)](https://www.capterra.com/p/146076/FieldRoutes/reviews/)

$1

Price

$350/month

3.9

Features

4.1

3.6

Ease of Use

4.1

[View full comparison](https://www.capterra.com/compare/23130-146076/PestPac-vs-FieldRoutes)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Contact vendor for pricing

Price

$39/month

4.2

Features

4.3

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/127994-150053/Jobber-vs-ServiceTitan)

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.90 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

vs

[RealGreen](https://www.capterra.com/p/78106/Service-Assistant/)[3.94 (146)](https://www.capterra.com/p/78106/Service-Assistant/reviews/)

$1

Price

$199/month

3.9

Features

3.9

3.6

Ease of Use

3.9

[View full comparison](https://www.capterra.com/compare/23130-78106/PestPac-vs-Service-Assistant)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.52 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.3

4.1

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/150053-194155/ServiceTitan-vs-BuildOps)

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.90 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

vs

[GorillaDesk](https://www.capterra.com/p/130290/GorillaDesk/)[4.82 (272)](https://www.capterra.com/p/130290/GorillaDesk/reviews/)

$1

Price

$49/month

3.9

Features

4.6

3.6

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/23130-130290/PestPac-vs-GorillaDesk)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[Service Fusion](https://www.capterra.com/p/135788/Service-Fusion/)[4.27 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Contact vendor for pricing

Price

$245/month

4.2

Features

4.1

4.1

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/135788-150053/Service-Fusion-vs-ServiceTitan)

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.90 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

vs

[Jobber](https://www.capterra.com/p/127994/Jobber/)[4.58 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

$1

Price

$39/month

3.9

Features

4.3

3.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/23130-127994/PestPac-vs-Jobber)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

Contact vendor for pricing

Price

$79/month

4.2

Features

4.5

4.1

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/140363-150053/HouseCall-Pro-vs-ServiceTitan)

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.90 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

vs

[Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[4.68 (2,736)](https://www.capterra.com/p/140363/HouseCall-Pro/reviews/)

$1

Price

$79/month

3.9

Features

4.5

3.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/23130-140363/PestPac-vs-HouseCall-Pro)

[ServiceTitan](https://www.capterra.com/p/150053/ServiceTitan/)[4.35 (325)](https://www.capterra.com/p/150053/ServiceTitan/reviews/)

vs

[Limble](https://www.capterra.com/p/162600/Limble-CMMS/)[4.80 (738)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.2

Features

4.6

4.1

Ease of Use

4.8

[View full comparison](https://www.capterra.com/compare/150053-162600/ServiceTitan-vs-Limble-CMMS)

[PestPac](https://www.capterra.com/p/23130/PestPac/)[3.90 (253)](https://www.capterra.com/p/23130/PestPac/reviews/)

vs

[Kickserv](https://www.capterra.com/p/122541/Kickserv/)[4.42 (387)](https://www.capterra.com/p/122541/Kickserv/reviews/)

$1

Price

$60/month

3.9

Features

4.1

3.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/23130-122541/PestPac-vs-Kickserv)