# Compare PestPac vs ServiceWorks 2026 | Capterra > Unsure of what to choose? Check Capterra to compare ServiceWorks and PestPac based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/23130-183679/PestPac-vs-ServiceWorks --- # ServiceWorks vs PestPac Features and Cost Comparison Last updated March 13th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ServiceWorksPestPac2/4 selected [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) [PestPac](https://www.capterra.com/p/23130/PestPac/)[3.9 (254)](https://www.capterra.com/p/23130/PestPac/reviews/) [## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting Price $948.00/year Value-for-Money 3.6 Functionality 3.6 Ease of Use 3.5 Customer Service 3.6 Reviews Sentiment WD AF CG Based on [115 reviews](#user-reviews) Positive 67 Neutral 22 Negative 26 [## PestPac](https://www.capterra.com/p/23130/PestPac/)[3.9 (254)](https://www.capterra.com/p/23130/PestPac/reviews/) Starting Price $1.00 Value-for-Money 3.7 Functionality 3.9 Ease of Use 3.6 Customer Service 3.9 Reviews Sentiment SP Based on [254 reviews](#user-reviews) Positive 185 Neutral 24 Negative 45 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,092 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 65%Fit Not enough reviews Feature ratings Mobile Access 3.3 Scheduling 4.0 Billing & Invoicing 3.5 Quotes/Estimates 3.7 CRM \-- 63%Fit Not enough reviews Feature ratings Mobile Access 3.9 Scheduling 3.7 Billing & Invoicing 4.0 Quotes/Estimates 2.3 CRM \-- User satisfaction User satisfaction 3.6 User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Ease of use 3.5 Functionality 3.6 Value for money 3.6 Customer support 3.6 User satisfaction 3.9 User reviews[254](https://www.capterra.com/p/23130/PestPac/reviews/) Ease of use 3.6 Functionality 3.9 Value for money 3.7 Customer support 3.9 Price starts from Price starts from $948Flat Rate, Per Year - Free version - Free trial Price starts from $1Not provided by vendor - Free version - Free trial Best for Best for 1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more Best for Residential and commercial small to enterprise-level pest control companies. ## User reviews Pros & cons WD Warren D. Senior Appliance Expert > "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) WD Warren D. Senior Appliance Expert > "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) AF Aubree F. accounts receivable > "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) SS Steven S. owner > "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) CG Carole G. Accounting Auditing Manager > "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594) WD Warren D. Senior Appliance Expert > "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) KS Kerry S. Manager > "I like the ability to create jobs and monitor the service history on the job." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) MY MEL Y. Service Managert > "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554) MI Marion I. Owner > "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490) DS Donna S. CEO > "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) JP Jake P. Sales > "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) SS Steven S. owner > "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) SB Stacey B. CEO > "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) MG Matt G. General Manager > "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) DP Deepak P. Owner > "The mobile app makes it easy for our techs to update jobs in real-time." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) WD Warren D. Senior Appliance Expert > "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) MY MATT Y. CLERK > "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914) RJ Robert J. Diagnostic technician > "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283) MG Matt G. General Manager > "I like the integration with payment processing and the mobile app." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MB Max B. Owner > "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496) SG Sam G. Owner > "Keeping accurate service records and detailed job notes is a breeze!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219) MG Matt G. General Manager > "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) WD Warren D. Senior Appliance Expert > "What I appreciated most was the concept behind the software." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) SS Steven S. owner > "I like service works but with every update my account gets worse." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) AF Aubree F. accounts receivable > "We really like being able to invoice and schedule from the same program" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) NA Nicole A. Secretary > "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457) KO Kelly O. Office Manager > "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) BD Brandon D. lead tech > "the moble app has issues with entering and deleteing items entered and has to be refreshed often" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) MH Moustafa H. IT Field Tech > "Dispatch and technicians were great in terms job postings and enrouting" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533) PM Patrick M. Technical sales support > "It removes jobs from search when there is a glitch." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481) JP Jake P. Sales > "Really went above and beyond for us to earn our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) SB Susan B. Office Manager > "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) SB Susan B. Office Manager > "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) DF Dana F. Owner > "Messaging constantly crashing. And now payroll is SO messed up" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293) BD Brandon D. lead tech > "easy to keep my calls in order and keep me on right track for day to day task" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) DS Donna S. CEO > "There were multiple errors resulting in missing invoices. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) JM John M. Associate Manager > "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580) LG Luke G. managing member > "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) DS David S. President > "It meets all of our needs as a service based Company." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) DO David O. Owner > "Mad clients because their system stop sending out emails and text for a while." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) SB Stacey B. CEO > "I love being able to customize our own invoices to show what we need it to for our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) SL SONJA L. PROJECT OFFICE MANAGER > "The price of the service has increased and is not really justifiable for the services that are received. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) MF Michael F. Owner > "The templated notifications are very good." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) VC Valerie C. Appliance repair tech > "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593) KS Kerry S. Manager > "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) SB Susan B. Office Manager > "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) JR Jim R. Admin > "Tech support is decent although communication could be better." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) DO David O. Owner > "Missing customer info, missing scheduleing stuff." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) JH Jennifer H. Office Manager > "it keeps peoples history of service together well" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392) MG Matt G. General Manager > "It is even more frustrating when I have to spend time proving the issues to tech support or the developers." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) KO Kelly O. Office Manager > "The cost compared to other providers is hands down the best value out there. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) LG Luke G. managing member > "I did not even make it through the onboarding process, and they still refused to refund the payment." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) DP Deepak P. Owner > "Absolutely love how organized our team is now—ServiceWorks keeps us on track!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) DP Deepak P. Owner > "A lot of times they go through system glitches." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) DS David S. President > "We made the switch to Service Works several years ago and it’s been a mostly positive experience." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) MF Michael F. Owner > "The emails and back end set up were the most challenging." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) DP Deepak P. Owner > "They have an awesome support team ready to help in every way." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) MG Matt G. General Manager > "In some instances, the problems never seem to get fixed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) RC Rick C. manager > "Updating tickets are easy" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) MT Mark T. President > "The poor accounting features." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917) DP Deepak P. Owner > "Customer support is responsive and helpful." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) HB HEATHER B. MANAGER > "Lately we have had huge problems with inventory." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678) RC Rick C. manager > "Easy to use schedule system and dashboard." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) NO NICOLE O. OFFICE MANAGER > "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275) RM Richard M. President > "The team at ServiceWorks are easy to deal with and very responsive." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205) SL SONJA L. PROJECT OFFICE MANAGER > "There is a lack of consistency." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) SL SONJA L. PROJECT OFFICE MANAGER > "The program is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) DS Dave S. Secretary > "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227) JR Jim R. Admin > "Fairly easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) DO David O. Owner > "Customer service was the worst of the worst." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) JR Jim R. Admin > "Easy to train new employees to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) PW Price W. Owner - Operator > "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082) ND Nicola D. Service technician > "Easy to use straight forward and functions as it should" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196) AN Audrey N. Owner > "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628) KL Kevin L. Owner > "It’s been great to grow with Service Works as they are learning the bin cleaning industry." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703) TB Trish B. owner > "This makes it impossible to use the accounting functions in ServiceWorks. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) CQ Cesar Q. Bin cleaner > "I like that everything can be managed in one spot." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370) BS Blake S. owner > "I also cannot see all my customers on a map; which is key to understanding my business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292) TB Trish B. owner > "Enjoy having a cloud based system which give us more flexibility in how we run our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) SC Steve C. owner/operator > "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479) [View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/) SP Steve P. Pest control technician > "I like the ease, And Flo of being able to just create work orders create zones in areas and update devices with..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___7017998) SP Steve P. Pest control technician > "Two things closing out a work order without putting any information in and when using certain chemical products you..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___7017998) MH Matt H. IT Support Manager > "Simplifies route management and scheduling, increases efficiency in the office and the field." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6679764) RH Ron H. Ceo > "They overpromised and underdelivered then insist on continuing to bill me for the entire contract when they failed..." [See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6849056) CA Cyrus A. Senior Client Manager CPA > "I love the accuracy of the numbers and how you can build out custom reports in report writer." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6678482) BR Brennan R. Operator > "Most bad reviews are from ignorance. If you want idiot friendly, then we suggest you go elsewhere. " [See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6808309) SK Steve K. CSR > "Great presenters, I like the customization options and multiple ways to do the same thing" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676296) BR Brennan R. Operator > "The majority of problems we've had have honestly been our own fault for not knowing the software. " [See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6808309) JB Jeff B. Fleet Supervisor > "PestPac can make running a pest control business very accurate." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6664056) CV Claudia V. Office Manager > "We didn’t go over reporting which was my main concern." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676254) MH Matt H. IT Support Manager > "The software is relatively easy to train users on, it is an efficient, near all in one solution for the business. " [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6679764) JS James S. president > "financial departments lack of customer service" [See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6349037) OD Olivia D. Customer Service Assistant Manager > "The speakers were amazing and the questions/discussions were very helpful to me as I am only 1.5 years with pestpac." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676261) YV Yvonne V. Collections > "At time audience was a little too talkative." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676276) YV Yvonne V. Collections > "Touch base on a little bit of the entire system. Where very patient and answered all of our questions!" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676276) TV Traci V. Office Manager > "sensitive content hidden\] promised me, so now I am told I have to pay $1200 to get out of this contract." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6429699) BH Breanna H. Hr manager > "Communication center has been very helpful, looking forward to all that AI features coming from." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6677164) MJ Megan J. Accounts Receivable Manager > "Side conversation hard to hear presentation" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676256) EM Emily M. Office Manager > "I like the varying reports, and once you figure out how to do everything it’s decently easy." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676260) SS Salvadore S. Owner > "Terrible software,terrible customer service." [See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___6493721) AD Ann D. Admin process manager > "Our delivery manager is pretty cool. And our sales executive is alright too." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676292) SE Stephanie E. Customer Service Rep > "The billing and accounting side is not user friendly and sometimes following and identifying balances and payments..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___4343402) Rich A. Director of Corporate operations > "I was new to PestPac and learning my way around the site was seamless and easy." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6654916) JW James W. Account Manager > "This is needless, cumbersome, and ridiculously time consuming for PDF files and Jpegs. While I understand the..." [See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___2970489) Rich A. Director of Corporate operations > "Very user friendly, dashboard is not too clunky." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6654916) JD John D. PCO > "Hard to attach documents to emails on the desk top." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___3723791) JD Jackie D. Manager > "I learned a lot about company set up." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676258) VR Verified Reviewer Owner > "Functionalities didn’t work leading to loss of customers." [See full review](https://www.capterra.com/p/23130/PestPac/#GetApp___4299356) OD Olivia D. Customer Service Assistant Manager > "This session was very informational." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676261) VR Verified Reviewer Owner > "Routing was so bad we had to pay a full time employee to run it." [See full review](https://www.capterra.com/p/23130/PestPac/#GetApp___4299356) MJ Megan J. Accounts Receivable Manager > "Very informative good information great speakers" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676256) PN Paul N. Owner > "Then try and bind you in long term contracts. When we have problems no one called back to let us know if it was..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2911271) JC Jordan C. Operations Manager > "Customer service is also great!" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676263) BC Bill C. Co-owner > "The online sales component of the sales module is outdated and needs an upgrade." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2849432) OD Olivia D. Customer Service Assistant Manager > "This session was great!" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___6676261) CC Chris C. Owner/operator > "Training and technical support is beyond terrible." [See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___4002462) SE Stephanie E. Customer Service Rep > "It's been good and is allowing our company to manage our clients and routes more efficiently" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___4343402) RG Regena G. branch manager > "to much information all over the place and wrong!" [See full review](https://www.capterra.com/p/23130/PestPac/#SoftwareAdvice___4463865) JO Jennifer O. Operations Team Leader > "it makes it so easy to create very tight and effective routes for all of our specialists." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___3514137) NV Nathan V. Supervisor > "I have issues that should be simple things like putting more than 5 characters on the name field next to a phone..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2671773) BS Brad S. President > "During that time, Pestpac has given us the tools to go paperless, collect customer reviews on an automated basis, ..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2757464) VR Verified Reviewer Owner > "This was a horrible, insanely expensive mistake from start to finish." [See full review](https://www.capterra.com/p/23130/PestPac/#GetApp___4299356) KP Kelly P. Owner/Operator > "It has been Amazing, I used this software prior at another company but never on the admin side of things so it has..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2834767) PN Paul N. Owner > "This system is old, antiquated, and needs many improvements. " [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2911271) KP Kelly P. Owner/Operator > "I used this when I worked at several other pest control companies, I liked how well it can be utilized and..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2834767) AG Adam G. mgr > "This software requires a fair amount of set-up, and some of the tables are a bit complex for a novice" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2432033) JD John D. PCO > "Easy mobile use." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___3723791) NV Nathan V. Supervisor > "The lack of ability to use it the way we want to and the "customer support" is ridiculous. " [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2671773) DP David P. Owner > "Use Gorilla Desk, 1/4 the cost and much better software and company." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2994556) DP David P. Owner > "Difficult to answer as I did not like anything about it." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2994556) SP Sabrina P. Office Manager > "We find offering electronic logbooks to our audited accounts sets us apart from many other pest control companies. " [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2574029) PN Paul N. Owner > "The software is definitely not user friendly. " [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2911271) BC Bill C. Co-owner > "Going paperless has been a game changer for us on many levels." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2849432) DC Dale C. Proprietor > "What are we instructing? Why is this section not called “Tech Note Favorites” or anything else that might make sense?" [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2825906) BS Brad S. President > "No more pre-printing tickets for the day, which saves time and money from needless trips back and forth to the..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2757464) DC Dale C. Proprietor > "There was a mistake when I signed up (your end, not mine) that cost me $100." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2825906) Brandon H. Termite Sales Manager > "PestPac is so much cheaper then some of their competitors." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___3453207) SM Sheila M. CEO > "It has been 3 years and still no contracts in the hand held." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2318849) NV Nathan V. Supervisor > "The basic idea is great, but am currently looking at other software that doesn't nickel and dime and that offers..." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2671773) SM Sheila M. CEO > "I am paying over $22,000 per year. " [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2318849) BS Brad S. President > "My employees can work from home if needed because it is in the cloud. " [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2757464) HP Henry P. Owner > "It is needlessly complicated and frustrating." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2830710) NV Nathan V. Supervisor > "The software itself is decent and has lots of features that are useful." [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2671773) SM Sheila M. CEO > "Then you will be told sorry that cannot be fixed. " [See full review](https://www.capterra.com/p/23130/PestPac/#Capterra___2318849) [View Reviews](https://www.capterra.com/p/23130/PestPac/reviews/) ## User interface 3.56 (115) 3.89 (254) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important ServiceWorks Top features 39/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/183679/ServiceWorks/#features) PestPac 23/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/23130/PestPac/#features) ### Recognition ServiceWorks is recognized as a top-rated tool in 1 Capterra Shortlist reports No recognitions have been awarded to PestPac ### Deployment & support ServiceWorks Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos PestPac Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details ServiceWorks - By Service Works - Located in United States - Founded in 2015 PestPac - By WorkWave - Located in United States - Founded in 1984 ## 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