ShiftCare vs Vital Interaction: Which is a better fit?

Easy to use, Shiftcare themselves have great communication and customer service skills, Answered all my questions and were able to help us effectively take off.

Billing feature is poor, causes time management to suffer. Support experience not consistent.

The ease of the scheduling system, and simplicity of the billing and invoicing and the helpful support staff at Shift Care.

Invoicing: I find it hard to use it since it often does not completely match the reality of what we need have to pay (to staff) or charge (to clients).

The great thing about ShiftCare is that it is easy to use, has a feature for progress notes and mileage which is required for us. It suits the business well and I would recommend it.

No I don't have a big dislike yet. Probably the fact you can drop and drag a file into the instructions for employees is frustrating.

The scheduler and level of detail able to be added to ShiftCare for both clients and staff is fantastic. Love the price book too.

I am a sole trader so I am the only worker but I have to pay for 5 staff that I don’t have.

The new feature adaption has been seamless. We are very impressed with the ROI.

Taehlon T

admin

Now we want to cancel and they refuse to refund us for October even though we requested to cancel before the month even started. We're being forced to pay for a service that doesn't even work right.

We are pleased with this service, and with all the elements it is being utilized for.

Sometimes it get confusing which message you are sending to the patients.

The reports are easy to read and understand and the support staff are very responsive and helpful.

There are no specific cons in the product. I just believe the sales call missed an important feature to be discussed initially with the team.

Everyone is on top of things, aware of what's happening with your account, and seem to have our interest at heart which we very much appreciate.

Sometimes the software itself can be tricky to navigate for a newcomer.