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Amazon Connect vs 8x8 Contact Center: Which is a better fit?

Updated on February 9th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 1,450 reviews from Contact Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Recording
4.2
Multi-Channel Communication
4.4
Call Center Management
4.8
Reporting/Analytics
5.0
Computer Telephony Integration
NA
% Fit
Not enough reviews
Feature ratings
Call Recording
4.4
Multi-Channel Communication
4.8
Call Center Management
4.1
Reporting/Analytics
3.8
Computer Telephony Integration
4.4
User satisfaction
4.5
User reviews24
Ease of use
4.5
Functionality
4.5
Value for money
4.7
Customer support
4.7
4.2
User reviews45
Ease of use
4.4
Functionality
4.2
Value for money
4.2
Customer support
3.9
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

Contact centers, customer service departments, call centers, and customer support operations.

Mid Market and Enterprise Companies who require call center technology.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
234575
4 screenshots
246510
3 screenshots

Amazon Connect

23/50
  • Activity Dashboard
  • Agent Interface
  • Alerts/Notifications
  • Auto-Dialer
  • Call List Management
  • Call Reporting
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • CRM
  • Customer History
  • Customizable Reports
  • Data Import/Export
  • Email Management
  • Live Chat
  • Performance Management
  • Quality Management
  • Queue Management
  • Real-Time Analytics
  • Real-Time Data
  • Reporting & Statistics
  • Social Media Integration
  • Workforce Management
  • Activity Tracking
  • API
  • Automated Routing
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Chat/Messaging
  • Contact Management
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • Predictive Dialer
  • Real-Time Monitoring
  • Real-Time Reporting
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Contact Center Software Features -

8x8 Contact Center

Top Features
33/50
Show Contact Center Software Features +

Amazon Connect

--

8x8 Contact Center

--

Amazon Connect
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
8x8 Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Amazon Connect
  • By Amazon Web Services
  • Located in United States
  • Founded in 2006
8x8 Contact Center
  • By 8X8
  • Located in United States
  • Founded in 1987
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