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ChatWerk vs RingEX: Which is a better fit?

Updated on January 5th, 2025
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Summary
Features in Unified Communications
14
38
  • Group Messaging
  • Interaction Tracking
  • SSL Security
26
Best performer
38
  • Activity Tracking
  • Call Center Management
  • Caller ID
User satisfaction
4.3
User reviews45
Ease of use
4.3
Functionality
4.0
Value for money
4.4
Customer support
4.7
4.2
User reviews1,201
Ease of use
4.2
Functionality
4.3
Value for money
4.1
Customer support
4.0
Price starts from
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

We get all companies to chat, regardless of company size. Easy as pie and GDPR compliant!

RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.

User reviews
pros & cons
Not enough reviews
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1 / 4
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Video reviews
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video-7b24d6a5-1cb7-4dfa-1ebe-08d9166b3c08
Anjan M
CEO
4.0

Anjan: Hi, my name is Anjan. I'm a managing director. For RingCentral Office, I give it a rating of four out of five. For more reviews like this, click below. The other applications that we considered prior to going with RingCentral were Zoom, Microsoft Teams and Google Hangout. For Zoom, we found the file sharing capability was limited. As I recall, Microsoft Teams really did not meet our needs at all in terms of a collaborative approach, because we were going to have about 25 to 30 people logging in simultaneously. Being able to send and receive files seamlessly through the application while being engaged in a video call did not really match up, and the same thing was with Google. I think the reasons that we chose RingCentral was, number one, cost. It was very, very affordable, more affordable than some of the other enterprise licensing parameters. From an actual application standpoint, we liked the seamless ability to be able to send and receive files back and forth. These were a group of students that we were working with. They were dispersed globally, and I needed to be able to access their submissions and their projects in a seamless manner, and be able to collaborate on them and provide them with feedback, and we found that RingCentral was offering the best opportunity and the platform to do that. RingCentral was extremely easy to integrate. Being a SAS application, there was no major installation or requirement. As a matter of fact, our participants could actually just log in with their browsers, so that was actually really beneficial as well. It also allowed for people that were participating in the seminar, if they had a lower bandwidth or if they did not have adequate internet access in terms of bandwidth, that they could still participate in the RingCentral forum without losing any of the direction or visibility or collaborative efforts that the application itself provides. So those were all great, great things with RingCentral, and again, allowed us to very easily and seamlessly utilize the product. The recommendation that we would give for people using RingCentral is that it is not Zoom. So it is powered by Zoom, it looks a lot like Zoom, but it is not Zoom. So my first learning was the fact that, hey, I can't change the background on this thing very, very easily, or as seamlessly as I could in Zoom. When I actually got over the fact that it is not Zoom, but it is powered by Zoom, the application itself became a lot more usable. Where I recommend people focus on is that collaborative element and being able to sort of transfer files back and forth, collaborate on a project, collaborate on a seminar. Those are things that RingCentral is really known for and can be used for. So not Zoom, but RingCentral has some great features.

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ChatWerk

14/38
  • Activity Tracking
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Customizable Reports
  • Electronic Faxes
  • IVR
  • Meeting Management
  • Real-Time Reporting
  • Screen Sharing
  • Single Sign On
  • SMS Messaging
  • Task Management
  • Trend Analysis
  • Two-Way Audio & Video
  • Video Call Recording
  • Video Conferencing
  • Virtual Backgrounds
  • Virtual Voicemail
  • Voice Mail
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Notifications
  • Chat/Messaging
  • Contact Management
  • File Sharing
  • Group Messaging
  • Interaction Tracking
  • Mobile Access
  • Multi-Channel Communication
  • Multi-User Collaboration
  • Reporting & Statistics
  • SSL Security
  • Third-Party Integrations
See All features
Hide Unified Communications Software Features -

RingEX

Top Features
26/38
Show Unified Communications Software Features +
ChatWerk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
RingEX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChatWerk
  • By ChatWerk
  • Located in Germany
RingEX
  • By RingCentral
  • Located in United States
  • Founded in 1999
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