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Internal and BPO contact centers All industries (Retail, Healthcare, Financial Services, and more) 50 to 5000+ agents
Not provided by vendor
What I do like the most it's the features we can set to better evaluate our task with the calls.
An inconvenience arises during call evaluations when the system crashes, causing automatic logout and necessitating a complete restart of the process.
The ease of call evaluation facilitated by the notes section serves as a valuable tool for coaching and guiding your team effectively.
Right know is a little slow something it hard to login.
I like that is easy to use and it has plenty of space for you to review the performance.
I feel that the interface looks old fashioned and it is not as dynamic as it could be.
I like the most about VQ it simple to handle and very organize how the system allow you to get the reports really quick.
I don't like that if you need to change something on the score that you already worked on it does no allow you to correct anything.
VQ Online
Cisco Finesse
Top FeaturesVQ Online
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Cisco Finesse
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