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VQ Online vs Cisco Finesse: Which is a better fit?

Updated on January 19th, 2025
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Summary
Key features rated by users
Features selected based on 1,458 reviews from Contact Center users.
% Fit
Missing features
Not enough reviews
Feature ratings
Call Recording
NA
Multi-Channel Communication
4.6
Call Center Management
4.1
Reporting/Analytics
4.8
Computer Telephony Integration
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Call Recording
4.7
Multi-Channel Communication
4.8
Call Center Management
NA
Reporting/Analytics
5.0
Computer Telephony Integration
NA
User satisfaction
4.7
User reviews18
Ease of use
4.6
Functionality
4.3
Value for money
4.4
Customer support
4.6
4.9
User reviews10
Ease of use
5.0
Functionality
4.8
Value for money
4.7
Customer support
4.8
Price starts from
--
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Internal and BPO contact centers All industries (Retail, Healthcare, Financial Services, and more) 50 to 5000+ agents

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
237480
5 screenshots
251267
1 screenshot

VQ Online

22/50
  • Auto-Dialer
  • Automated Routing
  • Automatic Call Distribution
  • Callback Scheduling
  • Caller ID
  • Call List Management
  • Call Recording
  • Call Routing
  • Call Scripting
  • Call Transfer
  • Campaign Management
  • Chatbot
  • Collaboration Tools
  • Computer Telephony Integration
  • Contact Database
  • Contact Management
  • CRM
  • Customer History
  • Customizable Reports
  • Interaction Tracking
  • IVR
  • Live Chat
  • Predictive Dialer
  • Queue Management
  • Real-Time Reporting
  • Social Media Integration
  • Voice Mail
  • Workforce Management
  • Activity Dashboard
  • Activity Tracking
  • Agent Interface
  • Alerts/Notifications
  • API
  • Call Center Management
  • Call Monitoring
  • Call Reporting
  • Call Tracking
  • Chat/Messaging
  • Data Import/Export
  • Email Management
  • Monitoring
  • Multi-Channel Communication
  • Performance Management
  • Quality Management
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Reporting/Analytics
  • Reporting & Statistics
  • Third-Party Integrations
See All features
Hide Contact Center Software Features -

Cisco Finesse

Top Features
25/50
Show Contact Center Software Features +

VQ Online

--

Cisco Finesse

--

VQ Online
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Cisco Finesse
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
VQ Online
  • By VereQuest Inc.
  • Located in Canada
Cisco Finesse
  • By Cisco
  • Located in United States
  • Founded in 2010
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