Capterra Logo
Helping businesses choose better software since 1999

Reecall vs Chatbase: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 2,215 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
5.0
Chatbot
NA
Inbox Management
NA
Email Management
3.0
% Fit
Missing features
Feature ratings
CRM
NA
Support Ticket Management
NA
Chatbot
4.4
Inbox Management
NA
Email Management
NA
User satisfaction
4.8
User reviews18
Ease of use
4.7
Functionality
4.4
Value for money
4.6
Customer support
4.9
4.3
User reviews73
Ease of use
4.6
Functionality
3.9
Value for money
4.3
Customer support
3.8
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Customer service Customer experience Sales team

Not provided by vendor

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
237532
2 screenshots
10012414
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Reecall

Top Features
18/37
  • Automated Routing
  • Chatbot
  • Conversation Intelligence
  • Customer Portal
  • Customizable Fields
  • Dashboard
  • Data Security
  • Gamification
  • Inbox Management
  • Interaction Tracking
  • Key Performance Indicators
  • Language Detection
  • Mobile Access
  • Multiple Data Sources
  • Predictive Analytics
  • Service Level Agreement (SLA) Management
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Autoresponders
  • Call Center Management
  • Collaboration Tools
  • CRM
  • Email Management
  • IVR
  • Knowledge Base Management
  • Live Chat
  • Multi-Channel Communication
  • Queue Management
  • Real-Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Chatbase

2/37
Show Customer Service Software Features +

Reecall

--

Chatbase

--

Reecall
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatbase
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Reecall
  • By Reecall
  • Located in France
Chatbase
  • By Chatbase.co
  • Located in Canada
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: