Capterra Logo
Helping businesses choose better software since 1999

HappyOrNot vs Questback: Which is a better fit?

Updated on January 19th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
What's your intended use case?
Summary
Key features rated by users
Features selected based on 12,490 reviews from Survey users.
% Fit
Missing features
Not enough reviews
Feature ratings
Customizable Questions
--
Survey Builder
NA
Reporting/Analytics
4.7
Data Import/Export
4.7
API
--
% Fit
Not enough reviews
Feature ratings
Customizable Questions
4.4
Survey Builder
4.6
Reporting/Analytics
4.3
Data Import/Export
4.3
API
--
User satisfaction
4.9
User reviews18
Ease of use
4.9
Functionality
4.4
Value for money
4.4
Customer support
4.9
4.7
User reviews44
Ease of use
4.4
Functionality
4.6
Value for money
4.5
Customer support
4.6
Price starts from
--
Not provided by vendor
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

Organizations that perceive customer satisfaction as strategically central to their success, and want to follow and react to meaningful customer insights for their business.

Questback delivers the best value for organizations with 20-2,000 employees, trusted by over 1,600 customers to elevate Customer and Employee Experience, offering proven results and lasting impact.

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
237624
5 screenshots
275590
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

HappyOrNot

20/43
  • Activity Dashboard
  • Customizable Templates
  • Data Cleansing
  • Data Security
  • Drag & Drop
  • Dynamic Content
  • Email Marketing
  • Email Reminders
  • Gamification
  • Multiple Question Types
  • Offline Response Collection
  • Question Branching
  • Question Library
  • Question Piping
  • Randomization
  • Response Quotas
  • Response Validation
  • Site Intercept Survey
  • Skip Logic
  • Support Audio/Images/Video
  • Survey Builder
  • Template Management
  • URL Customization
  • Access Controls/Permissions
  • Alerts/Notifications
  • Anonymous Feedback
  • API
  • Customer Segmentation
  • Customizable Branding
  • Customizable Questions
  • Data Analysis Tools
  • Data Import/Export
  • Feedback Management
  • Mobile Survey
  • Multi-Channel Distribution
  • Multi-Language
  • NPS Survey Structure
  • Pulse Surveys
  • Real-Time Data
  • Reporting/Analytics
  • Sentiment Analysis
  • Third-Party Integrations
  • Visual Analytics
See All features
Hide Survey Software Features -

Questback

Top Features
36/43
Show Survey Software Features +

HappyOrNot

--

Questback

  • Best Value Customer Experience
    Software (2023)
HappyOrNot
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Questback
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
HappyOrNot
  • By HappyOrNot
  • Located in Finland
Questback
  • By QuestBack
  • Located in Norway
  • Founded in 2000
Recommendations

Products similar to those you're currently comparing: