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Organizations that perceive customer satisfaction as strategically central to their success, and want to follow and react to meaningful customer insights for their business.
Questback delivers the best value for organizations with 20-2,000 employees, trusted by over 1,600 customers to elevate Customer and Employee Experience, offering proven results and lasting impact.
It was super easy to set up and put in place and the reporting software is amazing and all of the data is so clear to see.
I find students leave comments which suggest they need further support, and this was frustrating as it appeared we couldn't support with this.
We use it in our employee cantee, to get a better sense of the quality of our lunches and breakfast offered as a benefit for the employees.
The only slight drawback is the simplicity of the questioning, and the inability to change some of the response questions for customers to leave feedback on.
So far so good, easy to analize data, easy enough to collect it, to share results and to see areas of improvement.
We found the touchless features didn't work well.
Customer support is fantastic (survey set ups, problem solving etc.). Quick, simple and fun way to obtain feedback from our staff across a range of workplace services and projects.
The tool comprehensively covers the most important survey types, and surveys are easy to make. Integrations into different systems have been successful.
Reports are sometimes difficult (comparisons and filters).
We are using Questback to get feedback from our patient's on things they would like to see improvement on, and that is incredibly useful to just do online quickly.
We use questback in a very versatile way: customer feedback, registration for events, service design surveys, personnel surveys, stakeholder surveys. No particular problems have occurred.
The Questback is also very helpful and will try their best to sort out concerns or questions as soon as possible.
What I like most is that the sending of even large amounts of surveys has always been successful without any problems. Reporting and alarms also work reliably.
Prioritize real-user-identified key features according to your needs to find your best fit.
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