Capterra Logo
Helping businesses choose better software since 1999

ZoomInfo Chat vs Chatbase: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 1,276 reviews from Conversational AI Platform users.
% Fit
Missing features
Not enough reviews
Feature ratings
Chatbot
--
Natural Language Processing
NA
AI/Machine Learning
NA
Live Chat
--
Reporting/Analytics
--
% Fit
Missing features
Not enough reviews
Feature ratings
Chatbot
4.4
Natural Language Processing
4.4
AI/Machine Learning
4.0
Live Chat
NA
Reporting/Analytics
NA
User satisfaction
4.9
User reviews17
Ease of use
4.9
Functionality
4.8
Value for money
4.9
Customer support
5.0
4.3
User reviews73
Ease of use
4.6
Functionality
3.9
Value for money
4.3
Customer support
3.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Powered by ZoomInfo’s B2B data, ZoomInfo Chat perfectly balances highly-targeted, human-first experiences for your most important visitors.

Not provided by vendor

User reviews
pros & cons
1 / 3
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
238846
5 screenshots
10012414
5 screenshots

ZoomInfo Chat

Top Features
15/50
  • Activity Dashboard
  • AI/Machine Learning
  • API
  • Chat Transcript
  • Code-free Development
  • Configurable Workflow
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer Service Analytics
  • Drag & Drop
  • Email Management
  • Feedback Management
  • For Developers
  • Intent Recognition
  • Knowledge Base Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multi-Language
  • Natural Language Processing
  • Natural Language Search
  • Pre-Configured Bot
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Monitoring
  • Reporting & Statistics
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Speech Recognition
  • Speech Synthesis
  • Surveys & Feedback
  • Visual Analytics
  • Workflow Management
  • Alerts/Escalation
  • Autoresponders
  • Chatbot
  • Chat/Messaging
  • Communication Management
  • CRM
  • Customer Segmentation
  • Customizable Branding
  • Engagement Tracking
  • Lead Capture
  • Live Chat
  • Performance Metrics
  • Real-Time Notifications
  • Reporting/Analytics
  • Third-Party Integrations
See All features
Hide Conversational AI Platform Software Features -

Chatbase

3/50
Show Conversational AI Platform Software Features +

ZoomInfo Chat

--

Chatbase

--

ZoomInfo Chat
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Chatbase
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ZoomInfo Chat
  • By ZoomInfo
  • Located in United States
  • Founded in 2000
Chatbase
  • By Chatbase.co
  • Located in Canada
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: