Cloudbeds vs GraceSoft Easy InnKeeping: Which is a better fit?

Great software to support my website booking system. Excellent support, help & guidance from initial purchase through to live integration with my website developers.

It is frustrated to deal with problems when there is no timeline attached as to when the problem will be solved.

The original sales rep in 2020 [sensitive content hidden] was amazing. So supportive, happy to help and fix any problems.

Cloudbed boasts of having a plethora of people, despite that it is impossible to have a French-speaking interlocutor ... which is far from being a dead language.

It´s great that you can choose which add-ons you want and only pay for what you need. This is a great concept.

Reporting very poor, there are a total of 26 usable reports, of which only 6 pertain to revenue management and there's no pace report, which is a basic revenue report.

It's overall a really good software platform, and their amazing customer service and constant improvements makes it a really good value. I highly recommend them.

Heath H

President

A few missing features in my opinion, such as a mobile app with cc processing for checking/out.

Tatenda Taty T

ENTEPRENUER

Promote the best reservation that can increase the sales. Good hospitality with customers due to quick performance of software as compared to manual.

The most troubling aspect we ran into was having customer service, who is the same guy over and over, eventually just ignore us over bugs that they could not figure out.

Their help by chat is very, very good, with technicians who are committed to improving your experience and knowledge. I would recommend Easy InnKeeping for smaller hotel spaces.

Neither company could convert my data from Rezovation besides the customer table, so I lost a decade of history.

Uptime is great ... meets all of our needs ... customer support is excellent ... time saver, especially with repeat customers ... love the ability to quickly send a confirmation to our guests.

I basically use the calendar system, would see alot more value if I used all the functions so my bad to a point.

Sherika S

Amazon Ambassador

The quality, customer service, and service providers. The company of this software cares for great customer service and support.

They don't charge for bookings over their own system, but $3 for reservations which come through Expedia. The main problem is that data doesn't come over right.