# Compare Icon vs SNF Metrics 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Icon and SNF Metrics based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/242149-10012881/VoiceFriend-vs-SNF-Metrics

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# Icon vs SNF Metrics Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

IconSNF Metrics2/4 selected

[Icon](https://www.capterra.com/p/242149/VoiceFriend/)[4.7 (25)](https://www.capterra.com/p/242149/VoiceFriend/reviews/)

[SNF Metrics](https://www.capterra.com/p/10012881/SNF-Metrics/)[4.7 (41)](https://www.capterra.com/p/10012881/SNF-Metrics/reviews/)

[## Icon](https://www.capterra.com/p/242149/VoiceFriend/)[4.7 (25)](https://www.capterra.com/p/242149/VoiceFriend/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.4

Functionality

4.6

Ease of Use

4.6

Customer Service

4.6

Reviews Sentiment

BS

MB

Based on [25 reviews](#user-reviews)

Positive

24

Neutral

0

Negative

1

[## SNF Metrics](https://www.capterra.com/p/10012881/SNF-Metrics/)[4.7 (41)](https://www.capterra.com/p/10012881/SNF-Metrics/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.9

Functionality

4.8

Ease of Use

4.7

Customer Service

4.6

Reviews Sentiment

JC

LL

BH

Based on [41 reviews](#user-reviews)

Positive

38

Neutral

3

Negative

0

## Not a match? Find software alternatives tailored to your priorities.

These software suggestions are similar to those you’re currently comparing.

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## Summary

* * *

Features in Nursing Home Software

18 / 47

Only Icon

-   AI Copilot
-   Customizable Templates
-   Generative AI

Best performer

35 / 47

Only SNF Metrics

-   Alerts/Escalation
-   Assessment Management
-   Billing & Invoicing

User satisfaction

User satisfaction

4.7

User reviews[25](https://www.capterra.com/p/242149/VoiceFriend/reviews/)

Ease of use

4.6

Functionality

4.6

Value for money

4.4

Customer support

4.6

User satisfaction

4.7

User reviews[41](https://www.capterra.com/p/10012881/SNF-Metrics/reviews/)

Ease of use

4.7

Functionality

4.8

Value for money

4.9

Customer support

4.6

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

\--

-   Free version
-   Free trial

Best for

Best for

Independent Living Communities Continuing Care Retirement Communities Active Adult Communities Life Plan Communities Assisted Living Communities Skilled Nursing Facilities PACE Programs Home Health

Best for

SNF Metrics is tailored for Skilled Nursing Facilities aiming to enhance operational efficiency and patient care through data-driven insights.

## User reviews

Pros & cons

BS

Betsy S.

Office Manager

> "I've worked with this software for years at a previous employer and it worked so well and the application was very user-friendly, that when I transitioned to another job I had the opportunity to..."

[See full review](https://www.capterra.com/p/242149/VoiceFriend/#Capterra___3354749)

MB

Maggi B.

Resident Services Director

> "Not happy with the maintenance potion of the program and the cost to integrate with another program is very costly."

[See full review](https://www.capterra.com/p/242149/VoiceFriend/#Capterra___4658060)

[View Reviews](https://www.capterra.com/p/242149/VoiceFriend/reviews/)

JC

Joelle C.

RN Supervisor

> "The ease of this app is beyond measure and the functionality for all of management to be able to see what has been going on in the..."

[See full review](https://www.capterra.com/p/10012881/SNF-Metrics/#Capterra___6328190)

MB

Michael B.

Nursing Home Administrator

> "There is too much information required, which makes it difficult to navigate."

[See full review](https://www.capterra.com/p/10012881/SNF-Metrics/#Capterra___6322453)

[View Reviews](https://www.capterra.com/p/10012881/SNF-Metrics/reviews/)

## User interface

[Icon](https://www.capterra.com/p/242149/VoiceFriend/)

4.68 (25)

[SNF Metrics](https://www.capterra.com/p/10012881/SNF-Metrics/)

4.71 (41)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Icon

18/47

-   Activity Dashboard
-   AI Copilot
-   Alerts/Escalation
-   Assessment Management
-   Billing & Invoicing
-   Care Plan Management
-   Charting
-   Claims Management
-   Client Management
-   Compliance Management
-   Customizable Templates
-   Data Capture and Transfer
-   Data Import/Export
-   Data Storage Management
-   Document Management
-   Electronic Signature
-   Electronic Submission
-   Employee Management
-   E-Prescribing
-   Financial Management
-   Forecasting
-   For Nursing Homes
-   Generative AI
-   HIPAA Compliant
-   Incident Management
-   Inventory Management
-   Meal/Nutrition Management
-   Medication History
-   Patient Engagement
-   Patient Intake
-   Patient Records Management
-   Payroll Management
-   Performance Metrics
-   Point of Care System
-   Real-Time Updates
-   Referral Management
-   Reimbursement Management
-   Reminders
-   Remote Treatment Planning
-   Reporting/Analytics
-   Role-Based Permissions
-   Scheduling
-   Self Service Portal
-   Third-Party Integrations
-   User Management
-   Visitor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/242149/VoiceFriend/#features)

SNF Metrics

Top features

35/47

-   Activity Dashboard
-   AI Copilot
-   Alerts/Escalation
-   Assessment Management
-   Billing & Invoicing
-   Care Plan Management
-   Charting
-   Claims Management
-   Client Management
-   Compliance Management
-   Customizable Templates
-   Data Capture and Transfer
-   Data Import/Export
-   Data Storage Management
-   Document Management
-   Electronic Signature
-   Electronic Submission
-   Employee Management
-   E-Prescribing
-   Financial Management
-   Forecasting
-   For Nursing Homes
-   Generative AI
-   HIPAA Compliant
-   Incident Management
-   Inventory Management
-   Meal/Nutrition Management
-   Medication History
-   Patient Engagement
-   Patient Intake
-   Patient Records Management
-   Payroll Management
-   Performance Metrics
-   Point of Care System
-   Real-Time Updates
-   Referral Management
-   Reimbursement Management
-   Reminders
-   Remote Treatment Planning
-   Reporting/Analytics
-   Role-Based Permissions
-   Scheduling
-   Self Service Portal
-   Third-Party Integrations
-   User Management
-   Visitor Management
-   Workflow Management

[See all features](https://www.capterra.com/p/10012881/SNF-Metrics/#features)

### Recognition

No recognitions have been awarded to Icon

No recognitions have been awarded to SNF Metrics

### Deployment & support

Icon

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

SNF Metrics

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Icon

-   By Icon
-   Located in United States
-   Founded in

SNF Metrics

-   By SNF Metrics
-   Located in United States
-   Founded in

## Popular Comparisons

[SNF Metrics](https://www.capterra.com/p/10012881/SNF-Metrics/)[4.71 (41)](https://www.capterra.com/p/10012881/SNF-Metrics/reviews/)

vs

[Skilled Nursing Core Platform](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/)[4.66 (156)](https://www.capterra.com/p/209866/Skilled-Nursing-Core-Platform/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.8

Features

4.5

4.7

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/209866-10012881/Skilled-Nursing-Core-Platform-vs-SNF-Metrics)