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RingEX vs Callroute: Which is a better fit?

Updated on January 5th, 2025
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Summary
Key features rated by users
Features selected based on 3,345 reviews from Telephony users.
% Fit
Not enough reviews
Feature ratings
VoIP Connection
4.6
VoIP
5.0
Call Routing
4.4
Call Center Management
4.5
Call Recording
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP Connection
5.0
VoIP
NA
Call Routing
5.0
Call Center Management
NA
Call Recording
NA
User satisfaction
4.2
User reviews1,201
Ease of use
4.2
Functionality
4.3
Value for money
4.1
Customer support
4.0
5.0
User reviews12
Ease of use
4.7
Functionality
4.8
Value for money
4.8
Customer support
5.0
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.

Businesses who are moving to Teams & their number management solution no longer works, or are tired of using spreadsheets. Businesses who want to streamline & save time on user management processes.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
video-7b24d6a5-1cb7-4dfa-1ebe-08d9166b3c08
Anjan M
CEO
4.0

Anjan: Hi, my name is Anjan. I'm a managing director. For RingCentral Office, I give it a rating of four out of five. For more reviews like this, click below. The other applications that we considered prior to going with RingCentral were Zoom, Microsoft Teams and Google Hangout. For Zoom, we found the file sharing capability was limited. As I recall, Microsoft Teams really did not meet our needs at all in terms of a collaborative approach, because we were going to have about 25 to 30 people logging in simultaneously. Being able to send and receive files seamlessly through the application while being engaged in a video call did not really match up, and the same thing was with Google. I think the reasons that we chose RingCentral was, number one, cost. It was very, very affordable, more affordable than some of the other enterprise licensing parameters. From an actual application standpoint, we liked the seamless ability to be able to send and receive files back and forth. These were a group of students that we were working with. They were dispersed globally, and I needed to be able to access their submissions and their projects in a seamless manner, and be able to collaborate on them and provide them with feedback, and we found that RingCentral was offering the best opportunity and the platform to do that. RingCentral was extremely easy to integrate. Being a SAS application, there was no major installation or requirement. As a matter of fact, our participants could actually just log in with their browsers, so that was actually really beneficial as well. It also allowed for people that were participating in the seminar, if they had a lower bandwidth or if they did not have adequate internet access in terms of bandwidth, that they could still participate in the RingCentral forum without losing any of the direction or visibility or collaborative efforts that the application itself provides. So those were all great, great things with RingCentral, and again, allowed us to very easily and seamlessly utilize the product. The recommendation that we would give for people using RingCentral is that it is not Zoom. So it is powered by Zoom, it looks a lot like Zoom, but it is not Zoom. So my first learning was the fact that, hey, I can't change the background on this thing very, very easily, or as seamlessly as I could in Zoom. When I actually got over the fact that it is not Zoom, but it is powered by Zoom, the application itself became a lot more usable. Where I recommend people focus on is that collaborative element and being able to sort of transfer files back and forth, collaborate on a project, collaborate on a seminar. Those are things that RingCentral is really known for and can be used for. So not Zoom, but RingCentral has some great features.

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3 screenshots
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3 screenshots

RingEX

Top Features
27/35
  • Call Disposition
  • Call List Management
  • Call Scripting
  • Customizable Reports
  • Interaction Tracking
  • Live Chat
  • Real-Time Monitoring
  • Text to Speech
  • Activity Dashboard
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • CRM
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • Predictive Dialer
  • Reporting/Analytics
  • SMS Messaging
  • Third-Party Integrations
  • Video Conferencing
  • Voice Mail
  • VoIP
  • VoIP Connection
See All features
Hide Telephony Software Features -

Callroute

7/35
Show Telephony Software Features +
RingEX
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Callroute
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
RingEX
  • By RingCentral
  • Located in United States
  • Founded in 1999
Callroute
  • By Sipsynergy
  • Located in United Kingdom
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