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ITSM space. This includes growing organizations of all sizes, in any industry.
IT has improved our customer satisfaction and we have seen great adoption internally. This buy in and results has created good value for us that we are learning how to convert to sustainable revenue.
There are so many product areas that is can be hard to navigate, especially for areas that are not frequented often.
One of the great things it has is the integration with other tools, like slack or even having an API create now cases. The notifications work like a charm.
If the user is working for multiple client UI changes that needs to be avoided.
In Service Now I appreciate a lot of features that helps me to work on my daily tickets with a pleasure.
Sometimes tasks can have subtasks that are nested so deeply that they can be missed on first glance.
The ease of use is the best with Service Now. From the ticket creation up to building KPI reports, you can feel that the Service now was design for a great user experience.
ServiceNow has a steep learning curve, and I'm not sure how necessary it is. There are a lot of features sure, but finding what you need can be very difficult at times.
Josh: Hi, I'm Josh. I'm a Biomedical Equipment Technician. I would give ServiceNow a five star rating. And for more reviews like this, click below. We use ServiceNow to manage our medical equipment inventory and track work orders, work requests, and schedule preventive maintenance. I like the most about ServiceNow that you can edit or filter your list on the fly. Say, if you're looking for a record for a certain piece of equipment. You can start by searching that equipment name, and then you get a large list, which right there on your screen, you can filter down via a few simple clicks to narrow it down to the asset you're looking for without needing to know that asset's specific serial number, or inventory tag, or what have you. It is expensive in comparison to most other similar products, but I do believe that you get what you pay for.
Prioritize real-user-identified key features according to your needs to find your best fit.
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