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monday CRM vs ZapScale: Which is a better fit?

Updated on February 16th, 2025
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Summary
Features in Customer Success
24
50
  • CRM
  • Customizable Templates
  • Drag & Drop
38
Best performer
50
  • Account Alerts
  • Account Management
  • Chat/Messaging
User satisfaction
4.7
User reviews402
Ease of use
4.7
Functionality
4.5
Value for money
4.5
Customer support
4.6
5.0
User reviews12
Ease of use
4.8
Functionality
4.8
Value for money
4.9
Customer support
4.9
Price starts from
/user
Monthly subscription
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

Best for mid and small businesses, monday CRM is a fully customizable and AI-based CRM that enables revenue to sell faster and streamline communications with innovative tools.

Not provided by vendor

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
245800
5 screenshots
275469
4 screenshots

monday CRM

24/50
  • Account Alerts
  • Account Management
  • Chat/Messaging
  • Churn Management
  • Configurable Workflow
  • Customer Experience Management
  • Customer Management
  • Customer Segmentation
  • Customizable Branding
  • Customizable Forms
  • Engagement Tracking
  • Event Triggered Actions
  • Feedback Management
  • Health Score
  • Knowledge Base Management
  • Monitoring
  • Multi-Language
  • NPS of Customers
  • Real-Time Data
  • Real-Time Notifications
  • Renewal Management
  • Revenue Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Widgets
  • Win/Loss Analysis
  • Activity Dashboard
  • Activity Tracking
  • API
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • CRM
  • Customer Database
  • Customer Engagement
  • Customer History
  • Customizable Reports
  • Customizable Templates
  • Drag & Drop
  • Email Management
  • Multi-Channel Communication
  • Onboarding
  • Performance Metrics
  • Reporting/Analytics
  • Reporting & Statistics
  • Social Media Integration
  • Task Management
  • Third-Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management
See All features
Hide Customer Success Software Features -

ZapScale

Top Features
38/50
Show Customer Success Software Features +

monday CRM

ZapScale

  • Best Value Customer Success
    Software (2024)
monday CRM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ZapScale
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
monday CRM
  • By monday.com
  • Located in Israel
  • Founded in 2014
ZapScale
  • By ZapScale
  • Located in United States
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