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watsonx Assistant vs ChatGPT: Which is a better fit?

Updated on February 10th, 2025
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Summary
Features in Chatbot
19
Best performer
30
  • A/B Testing
  • Augmented Analytics
  • Automated Routing
12
30
  • Language Detection
  • Live Chat
  • Multi-Language
User satisfaction
4.4
User reviews10
Ease of use
4.5
Functionality
4.2
Value for money
4.2
Customer support
3.8
4.5
User reviews101
Ease of use
4.8
Functionality
4.6
Value for money
4.4
Customer support
4.0
Price starts from
Monthly subscription
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Built for organizations of all sizes.

Designed for businesses of all sizes, ChatGPT is an AI chatbot that leverages natural language processing techniques to produce various types of media such as articles, blogs, emails, and more.

User reviews
pros & cons
Not enough reviews
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
247516
3 screenshots
10009334
1 screenshot

watsonx Assistant

Top Features
19/30
  • Customer Experience Management
  • Customer Surveys
  • Customizable Branding
  • For Sales/Marketing
  • Language Detection
  • Lead Capture
  • Live Chat
  • Multi-Channel Communication
  • Multi-Language
  • Pre-Configured Bot
  • Proactive Chat
  • A/B Testing
  • AI/Machine Learning
  • Augmented Analytics
  • Automated Responses
  • Automated Routing
  • Canned Responses
  • Chatbot
  • Code-free Development
  • Contextual Guidance
  • Customer Support
  • Intent Recognition
  • Lead Qualification
  • Natural Language Processing
  • Process/Workflow Automation
  • Query Suggestions
  • Sentiment Analysis
  • Transcripts/Chat History
  • Transfers/Routing
  • Virtual Assistant
See All features
Hide Chatbot Software Features -

ChatGPT

12/30
Show Chatbot Software Features +

watsonx Assistant

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ChatGPT

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watsonx Assistant
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ChatGPT
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
watsonx Assistant
  • By IBM
  • Located in United States
ChatGPT
  • By OpenAI
  • Located in United States
  • Founded in 2015
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