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Dentist offices, chiropractic offices, hospitality, law offices, financial agencies as well as integrations for PMS or PES companies.
It caters to automotive dealerships, service departments, sales departments, managers, directors, service advisors, and more.
For the most part, it’s been fine - convenient and reliable, and I’ve appreciated quick responses to our questions regarding how best to add users and work remotely.
Now, about every 4-6 weeks there is an outage where their services do not work. It’s very frustrating for both staff and clients and cost the business a lot of money.
Customer Service is great and always super helpful. For the most part it is easy to use.
This is crippling to a small business and could unhealthful to our patients. I'm not angry yet, just disappointed.
I am able to finally trust a company to do what they told me they would do. Minimal issues and great resolution.
I had a really rough time transferring phone numbers to Mango as Mango's digital form cut off my numbers and I almost lost our office's main phone number.
The phones look and work great. They are easy to use and my staff loves them.
The web app and desktop app have been terrible. I don't think i've ever had them work correctly.
I love how you can keep track of how many calls you are making (can see daily calls,monthly,etc) I also love how you have the ability to see different metrics with the calls too.
It needs a feature that if a call was missed but then a return call is done within a set timeframe it removes the missed call from the count (say within 12 hours of the missed call).
CarWars - A great tool to improve your skills and that of your team.
Sometimes there are delays with tracking and the AI can sometimes make mistakes when transcribing and rating calls.
Ease of use, integration with other applications and support is always great.
At this moment I can not think of any cons for Car Wars.
Having used this as an agent and now as management, I can see the benefit of this program from both sides. As an agent, the recordings insure the ability to hear myself when reviewing one of my calls.
This leads to extra work in the form of having to go behind the system and edit its error in recognition.
Mango Voice
Top FeaturesCar Wars
Car Wars
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