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Commercial mechanical and fire contractors
We serve the electrical, mechanical, HVAC, plumbing, and general contractor sectors. Jonas also works with a variety of other construction trades to deliver integrated and innovative solutions.
They are very responsive to requests for features and the customer support is super friendly and helpful.
For whatever reason email never port into QBO invoices, always have to manually add. Error messages are illegible/not in plain english for easier understanding and trouble shooting.
Automated emails with custom links is terrific. Overall their product looks great on the surface, and the presentation is top notch.
The main problem I have with the software is that you have to wait for refreshes.
They can just open the link and look at everything we wrote up. Our customers love the detail and the ease of use for approving quotes and for looking up their asset history on their own.
Everything should be able to be done on a mobile device or tablet such as the drag and drop scheduling.
Billy and his team are top notch and have definitely become like family to Louisiana Fire Extinguisher. We are excited for the future and excited to see what they come up with next.
It is a very complicated process that they hide during the demos.
I also like the reporting capabilities that Jonas offers. I also think that the customer support is outstanding.
I had struggled to figure out the problem and when I contacted Jonas for support they already knew of the problem. Had Jonas contacted their members it could have alleviated some headaches.
We called her constantly for small issues and always got a great response and solution. The support over the years has been excellent with quick responses and fixes.
When Jonas is forced to go big, it fails spectacularly. Financial reporting is and general overview is so fuzzy and diluted it's almost useless.
There are also some very good items like the hand held devices and customer information feed back loops, customer scheduling and a very good dispatch board.
I hate getting the answer of we will fix it but can't explain why it happened.
We are now entering our seventh year with this solution, and I'm happy to say we appreciate the support and professionalism we receive from Jonas Software representatives.
I find it difficult to maneuver and create the reports that I need.
Seth: My name's Seth. I'm with Four Star Mechanical. I am the vice president of operations and manage about 55 people, and I would give ServiceTrade a five out of five stars. Prior to ServiceTrade, we utilized a portal called Fieldy that was accessible with our program or accounting software computeries, and the reason that that did not work for us, most of all, was due to trending in capabilities of that system. The ServiceTrade, after reviewing multiple softwares, was the easiest and most accessible software that we found, compared to other like softwares, to make it just an easy process for our customers to be able to see trended data for the equipment in their buildings and make rational decisions year-over-year. ServiceTrade, in the beginning, was a very easy process. The rollout took about 60 days. That's what we had set aside to make sure that it was as seamless as possible, to have as little impact on the technicians and our customers, as well as our administrators here in the office, as it could. After we had set aside that 60 days, we did realize that we probably could have got it done in about two to three weeks. Recommendations that I would make for anyone that is considering ServiceTrade is to make sure to have multiple administrators that are educated with their available sources that they have on their website, to be able to be multi-versed across the administrator positions inside the portal.
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ServiceTrade
Top FeaturesJonas Construction Software
Jonas Construction Software
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