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Commercial service contractors (HVAC / Mechanical, Electrical, Plumbing, Refrigeration, Fire & Saftey) with 10+ technicians looking to GROW revenue, STREAMLINE business, and SUPERCHARGE their team.
We serve the electrical, mechanical, HVAC, plumbing, and general contractor sectors. Jonas also works with a variety of other construction trades to deliver integrated and innovative solutions.
Definitely a good value - nice offerings at the right price. Great experiences with customer service.
For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system.
There have been great improvements over the past year, and I appreciate all of the time and effort the team has put into these continuous improvement efforts.
So you would think after expressing all this the implementation manager would get some help. No, they let him squirm and struggle.
From the Beginning , Middle and Now they have the best and fastest customer service. Training and implementation with Colleen made what seemed impossible very possible and was a pleasure to work with.
I don't like the glitches, sometimes it will change what you enter or default to previous data.
The speed is amazing and the ability to get to the information you need is so easy because it can be found in many different ways.
I want to be able to change the colors to indicate different types or jobs/workorders. Same with the drop down from the jobs tab.
I also like the reporting capabilities that Jonas offers. I also think that the customer support is outstanding.
I had struggled to figure out the problem and when I contacted Jonas for support they already knew of the problem. Had Jonas contacted their members it could have alleviated some headaches.
We called her constantly for small issues and always got a great response and solution. The support over the years has been excellent with quick responses and fixes.
When Jonas is forced to go big, it fails spectacularly. Financial reporting is and general overview is so fuzzy and diluted it's almost useless.
There are also some very good items like the hand held devices and customer information feed back loops, customer scheduling and a very good dispatch board.
I hate getting the answer of we will fix it but can't explain why it happened.
We are now entering our seventh year with this solution, and I'm happy to say we appreciate the support and professionalism we receive from Jonas Software representatives.
I find it difficult to maneuver and create the reports that I need.
Prioritize real-user-identified key features according to your needs to find your best fit.
BuildOps
Jonas Construction Software
Top FeaturesJonas Construction Software
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