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TriNet Perform vs Spidergap 360 Feedback: Which is a better fit?

Updated on February 6th, 2025
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Summary
Key features rated by users
Features selected based on 2,424 reviews from Performance Management System users.
% Fit
Missing features
Not enough reviews
Feature ratings
Workflow Management
NA
Reporting & Statistics
--
Performance Review Management
--
Real-Time Data
--
Employee Database
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Workflow Management
NA
Reporting & Statistics
--
Performance Review Management
4.9
Real-Time Data
--
Employee Database
4.8
User satisfaction
3.4
User reviews13
Ease of use
3.2
Functionality
2.7
Value for money
2.3
Customer support
4.0
4.8
User reviews111
Ease of use
4.8
Functionality
4.6
Value for money
4.7
Customer support
4.9
Price starts from
/user
Not provided by vendor
Free version
Free trial
Yearly subscription
Free version
Free trial
Best for

Businesses and HR teams looking to optimize performance management processes for employees.

Spidergap is ideal for organizations who want to collect 360 Degree Feedback, and generate aggregated individual feedback reports used for personal and professional development.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-cde95efd-829a-4b7c-1e62-08dced758cf4
Victoria M
Strategic Partner
5.0

Victoria M.: My name is Victoria. I'm a strategic partner. We deployed Spidergap with an organization of around 250 employees, and I would give Spidergap five out of five stars. Prior to Spidergap, we had a manual process for evaluating 360s with employees. It was a really laborious exercise because we had to program most of the surveys and templates ourselves. We chose Spidergap because, first, it's multilingual and is customizable. Being a client in Canada, it was really important for us to ensure that we had a tool that would support our French employees. The price per user was very reasonable and the structure of the pricing made a lot of sense for us because we could scale the pricing depending on the number of actual users who were going to be deployed. The support that was offered was exemplary, and, frankly, it was one of the reasons we chose the tool itself. It was very personal, lots and lots of [inaudible 00:01:10] requests that were met immediately. And, of course, Spidergap, it's all they do. It was important for us to find a tool that wasn't just a slice of a larger process of software, but it was, it's all they do, and so that made it very easy for us to work with them. And the clincher was that the report that is produced at the end was very easy to digest, and we just loved that, because it was simple but that didn't mean it was less valuable. It was just easy to interpret and it was very easy to read through and to see all the different highlights without having too many charts and graphs that tend to over complicate things. The learning curve to get started with Spidergap was actually really low. Because there is such an amazing support network and online tutorials as well, it was very simple to get everything loaded into the tool and to get it fully customized. And, again, because we were working with two languages, we had to find all the different areas of customization. So it wasn't just necessarily the questions, but also the templates used to email out to the employees. And we found that just really easy to find, easy to navigate, and all the source tags and things that were included were very helpful for someone who, I have got a fairly good degree of technological awareness, but it was just very simple to use. So I feel like the learning curve is very low. If you're considering Spidergap, the first thing I would say is that the pricing model really makes sense. It is absolutely priced per user. You don't to purchase a large, robust software program if you're only looking for the 360. Again, it's all they do. And so it's very specialized and I think they priced it really well in the marketplace. The second thing is that it is fully customizable, and so if you are a organization that is multilingual, maybe you are Spanish and English, or you're English and French, like in our situation, you are going to love the ability to be able to bring in that second language in a really seamless way. But the reason why I think you should purchase this software over all the others, and I did quite a bit of research of other models, is that your users are really going to love and appreciate the reporting structure. Again, it is simple to understand. It is graphically laid out. It is very useful and the question bank that's provided is very robust. So it's all of those things combined are why I would highly recommend this product to any user who is looking for 360 programs.

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TriNet Perform

10/33
  • 360 Degree Feedback
  • Alerts/Notifications
  • API
  • Approval Process Control
  • Compensation Management
  • Competency Management
  • Document Management
  • Employee Database
  • Employee Portal
  • Employee Profiles
  • Employee Recognition
  • Individual Development Plans
  • Ongoing Performance Tracking
  • Peer Appraisals
  • Performance Appraisal
  • Review Cycle Tracking
  • Self Assessment
  • Self Service Portal
  • Skills Assessment
  • Surveys & Feedback
  • Training Management
  • Weighted Performance Measures
  • Workflow Management
  • Activity Dashboard
  • Customizable Reports
  • Customizable Templates
  • Employee Management
  • Goal Setting/Tracking
  • Performance Metrics
  • Performance Review Management
  • Real-Time Data
  • Reporting & Statistics
  • Third-Party Integrations
See All features
Hide Performance Management System Software Features -

Spidergap 360 Feedback

Top Features
26/33
Show Performance Management System Software Features +

TriNet Perform

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Spidergap 360 Feedback

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TriNet Perform
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Spidergap 360 Feedback
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TriNet Perform
  • By TriNet Group
  • Located in United States
  • Founded in 1988
Spidergap 360 Feedback
  • By Spidergap
  • Located in United Kingdom
  • Founded in 2011
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